Cronin Ford Kia - Service Center

Great guy to work with! Very up front about everything. One of the easiest experiences purchasing a vehicle that I have had. Overall good experience! Thanks One of the easiest experiences purchasing a vehicle that I have had. Overall good experience! Thanks More

Best experience buying a car Shiloh Engle got us the car we wanted and with an upgrade at no extra cost. The entire staff was working for us. There was no "cat and mouse" game pla Shiloh Engle got us the car we wanted and with an upgrade at no extra cost. The entire staff was working for us. There was no "cat and mouse" game played here. The manager came out with his "BEST" offer right away. (He beat the offer from a previous dealer) . No spending hours at the dealership waiting to get to their bottom line. Best car buying experience we have ever had. Loved doing business with these guys . You have gained a loyal customer. More

Great place to buy a car! I came in and spoke with Tony Henegar about buying my first new car and he made everything so fast and easy! He took me right to what I was looking fo I came in and spoke with Tony Henegar about buying my first new car and he made everything so fast and easy! He took me right to what I was looking for and I bought the first and only car I test drove! Mark in finance got my monthly payment down and an awesome warranty with no extra costs, I know where I will go when I am ready to buy another!! Whole team was great. More

check engine light on I have a 2015 F150 XLT. My check engine light came on in June, went off in July and returned to on in August. I scheduled service for 9-5 at 2 pm. I have a 2015 F150 XLT. My check engine light came on in June, went off in July and returned to on in August. I scheduled service for 9-5 at 2 pm. I left the house at 1 pm, arrived 20 minutes early explained the problem and the codes I read from my personal OBD2 analyzer. The dealer confirmed the code P2450 but after an hour and a half said they were unable to diagnose the F150 because the Ford website was down. I arrived home ~4 pm - this was a wasted trip as they have the vehicle data and information but sent me on my way with the check engine light is still on and no resolution. They said they are going to call me for another visit / analysis? Just thought that this review may help others with Cronin Ford because in my mind if the task is not simple maintenance it appears it cannot be handled. More

Excellent On time. Reviewed issues. Car was ready when I got there. Much better service from Nick then the last 2 times I was in for service. On time. Reviewed issues. Car was ready when I got there. Much better service from Nick then the last 2 times I was in for service. More

NEW GIRL ON DECK I have been coming to Cronin Ford since 2012, when I bought my new car. I have dealt with most of the customer service people (men) in the service dep I have been coming to Cronin Ford since 2012, when I bought my new car. I have dealt with most of the customer service people (men) in the service department, who all do a good job. I was surprised to see a very nice woman in the service department. She knew her stuff, and was extremely positive and friendly. Her customer service skills were GREAT. She showed me what was wrong with my brakes, and used a prop to show me and explained why I should get new back brakes as soon as possible. I have worked in customer service for 30 years, and straight commission sales for 10 years. I was sales manager for 4 years. If I was still in sales, I would have tried to steal Vanessa from you. That's how good she really is. I look forward to coming back to Cronin Ford, just to watch her in action. You have a Great asset in Vanessa. Hold on to her. Also, her name is not listed below. She would get 6 or 7 stars. Love sold me the car in 2012. More

AS ALWAYS I GOT EXCELLENT SERVICE!!! Nick Schnitker did a excellent job, for someone who is bringing in my mustang for 13 years, I was very well please with the way Nick handled the job Nick Schnitker did a excellent job, for someone who is bringing in my mustang for 13 years, I was very well please with the way Nick handled the job. More

great I had a appointment for Saturday. dropped it of early Friday. got a Call Friday evening and said it was done. a day early. That does not normally happ I had a appointment for Saturday. dropped it of early Friday. got a Call Friday evening and said it was done. a day early. That does not normally happen in my experience of having things worked on. More

Great service! Nick was professional and knowledgeable. He made sure all of my services I requested were completed. I was given a rental car to use until my car was Nick was professional and knowledgeable. He made sure all of my services I requested were completed. I was given a rental car to use until my car was ready for pickup. The only thing I would suggest is to be given more updates on the timeline and estimated day/time the car should be ready for pickup. I will definitely recommend Cronin Ford for purchasing a car and maintenance. Thank you Nick for your excellent service! I will be back:-)) More

2012 Focus Transmission Recall Took in 2012 Focus in for the TCM recall, repair and received a 500.00 repair bill at end of process. We were told that the transmission had extended Took in 2012 Focus in for the TCM recall, repair and received a 500.00 repair bill at end of process. We were told that the transmission had extended 100,00 mile warranty do to poor construction, car only has 83,000 miles on it. Cronin called and told us that the transmission actuator was bad and it is considered a wearable part in the transmission that will take two hours labor to fix. It is my understanding that the actuator needs to be removed to replace clutch. Hmmmm? We asked for explanation and were told that we would get a call back when they get an answer. I am still waiting for an answer. My daughter picked up the car up and got no explanation given to her. We left feeling less than happy with the entire experience. I would avoid making the same mistake as us! More