Critz Auto Group

My experience with Critz Mercedes-Benz of Savannah was simply amazing. I parked my vehicle and was greeted by Sara Foskey, a Client Representative. Sara was friendly, an attentive listener, clear commun simply amazing. I parked my vehicle and was greeted by Sara Foskey, a Client Representative. Sara was friendly, an attentive listener, clear communicator, very knowledgeable, and honest. More than loving the vehicle we decided to purchase, it was Sara's ability to establish report with us that was the ultimate deciding factor to give our business to Critz-Mercedes-Benz. Jackie, in the blue shirt--a Customer Service Representative, confirmed our choice of Critz-Mercedes-Benz by going above and beyond her duty to make us comfortable and by consistently checking on us. Chris Shorette was amazing too as he consistently checked on us. The team at Critz-Mercedes-Benz, from Sales to Finance to the Service are simply amazing. I will only do business with Critz-Mercedes-Benz now, they have mastered customer service. I have already recommended Critz-Mercedes-Benz to my family members. Thank you Sara and Jackie!!! More

Had a B service very expensive service mechanics tool left in back seat area. Car was given back grease stains in drivers area and back seat not washed Had my Volvo service spent $100 dollars car was cle left in back seat area. Car was given back grease stains in drivers area and back seat not washed Had my Volvo service spent $100 dollars car was cleaned and washed. More

October 31, 2020Drove 300 miles round trip to purchase a October 31, 2020 Drove 300 miles round trip to purchase a 2015 Z4 (currently listed). Jim told me car had one accident with only minor damage. Car October 31, 2020 Drove 300 miles round trip to purchase a 2015 Z4 (currently listed). Jim told me car had one accident with only minor damage. Car was towed after front end Collison. Do not trust ! More

Everyone was very nice and professional. Very clean building. Financing was quick and easy. Danielle was easy to work with. It was a good experience for my husband and I . We love our truck. building. Financing was quick and easy. Danielle was easy to work with. It was a good experience for my husband and I . We love our truck. More

Scammers. Replaced in cabin air filter on 2019? I only gave 1 star because it is the worst it will allow. These guys do not even deserve that. I took my brand new 2019 terrain in for an oil change a I only gave 1 star because it is the worst it will allow. These guys do not even deserve that. I took my brand new 2019 terrain in for an oil change and these guys changed my in cabin air filter and air filter without confirming the work with me and then charged me $104 for something I did not need or want. I had told them to remove the parts, but after being there for 2 hrs with an appointment, I was late for another appointment. Being told it would be 45 minutes to remove the part, I asked for a manager. He was conveniently "on vacation", but would be back monday. Called monday. Called Tuesday. Called Wednesday. No call back. Go figure.... I have since had to dispute the charges. I will never return to any of their dealerships and I would strongly advise anybody else to avoid them as well More

WORST GMC DEALER‼️ This dealership has disappointed me in every way possible on all of the 8 times I've been there. On 3 separate occasions, parts Dept did not have wha This dealership has disappointed me in every way possible on all of the 8 times I've been there. On 3 separate occasions, parts Dept did not have what I needed, one of those trips was for replacement wiper blades! Two times after regular maintenance (oil changes) the car wash was broken and I don't even get a clean-ish SUV!! People always seem to be around yet no one greets you upon arrival nor do they bother to assist you if the person you're there to see is on ph or assisting another. I have a 2017 GMC YUKON SLT that I am told has 2 bad fuel injectors...to the tune of $1100.00 and the vehicle isn't even 2 years old, and they refuse to do a fuel analysis test that GM Customer Care TOLD ME TO REQUEST when I went to pay/pick up my SUV. I am completely DISAPPOINTED in GMC and CRITZ!!! CONSUMERS BEWARE!!!! More

Only Buy Here if you are Willing to Have Service Elsewhere! HORRIBLE service department. Their service absolutely sucks; you know it's a bad sign when a Critz employee tells you how bad the service department i HORRIBLE service department. Their service absolutely sucks; you know it's a bad sign when a Critz employee tells you how bad the service department is from personal experience with their own vehicle. It took me 8 months to get a running board replaced, and not ONE but TWO separate appointments to get a new head unit and have it programmed correctly, including navigation. What service technician installs a new head unit and forgets to program it on TWO SEPARATE occasions? David at Critz, that's who. After raising a humongous stink about the issue, David finally made one phone call and a gentleman named Joseph called back. He was extremely helpful and kind; was able to walk my husband through the process of fixing the problem. IN UNDER THIRTY MINUTES. Very happy with the service and time Joseph spent with us on a Saturday to fix the problem, he seems to understand the concept of customer service. If you're planning to purchase a vehicle and spend your hard earned money, drive away from this place as fast as you can (in your own vehicle, not one of theirs!) More

They made my transaction easy Iggy actually brought the vehicle to me while I was at work. He also took my trade back to be assessed. Mr.Lyons got all of the paperwork together so Iggy actually brought the vehicle to me while I was at work. He also took my trade back to be assessed. Mr.Lyons got all of the paperwork together so that all I had to do was sign. This transaction was smooth and easy. More

Flat tire change Tire was not I stock. They ordered it on Monday morning and received it Tuesday at noon. Car was ready at 12:30. We’ll done Tire was not I stock. They ordered it on Monday morning and received it Tuesday at noon. Car was ready at 12:30. We’ll done More

Great purchase experience Sales staff was friendly and courteous. No high pressure sales, which is always appreciated. I made an appointment to view a specific car and all was Sales staff was friendly and courteous. No high pressure sales, which is always appreciated. I made an appointment to view a specific car and all was ready upon my arrival. Overall, the easiest and most relaxed purchase experience ever. More