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Criswell Nissan - Service Center

Germantown, MD

4.5
466 Reviews
Call Service Center (301) 825-5993

466 Reviews of Criswell Nissan - Service Center

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September 28, 2024

High-quality service on Ariya; installation of fog lights; valuable recommendations on tire replacement; pleasant experience More

by BARTLETTGEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Criswell Nissan responded

It's great to hear you were satisfied with your recent service experience. Don't hesitate to reach out if we can be of further assistance.

September 27, 2024

It was easy to schedule an appt and service was fast and convenient. Would recommend. More

by savinodan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Criswell Nissan responded

Thanks for sharing this positive feedback! We appreciate your recommendations and hope to be of service to you in the future.

September 26, 2024

Did take two visits to repair everything under warranty but everything that was broken now works as it should. The tech did leave some sticky finger prints on the front passenger window that took a bit of More

by fj.winter
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

Criswell Nissan responded

Thank you for choosing Criswell. We value the opportunity to work with you to resolve these service issues and sincerely apologize for the finger prints that were left on the window. Don't hesitate to reach out if anything else comes up. We hope to see you again when your vehicle is due for its next routine maintenance visit.

September 23, 2024

Gail Sterling handled our expectations very well. Loved the overall experience from the first call I made to final pickup and delivery More

by Prateek Aggarwal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gail Sterling
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Sep 24, 2024 -

Criswell Nissan responded

We're happy to see we met your expectations! Thanks again for choosing Criswell. We hope you'll keep us in mind for any future automotive needs.

September 22, 2024

My total bill was about $1000,yet the billing Dept added an additional 3% of the total charges simply Because I was paying using a Visa card. What, the $1000 of my hard working money Wasn't enough? Looks More

by QTMABREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

Criswell Nissan responded

Thank you for choosing Criswell. We appreciate your feedback and are sorry to see your visit was anything less than excellent. We strive to provide a positive service event, and sincerely apologize for any inconvenience you experienced. We truly hope you will give us another chance to work with you to provide a better experience in the future.

September 19, 2024

Service Dept Very professional and helpful. Gail walked me through what was being done on my 15k service. More

by JHKORTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail Sterling
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Sep 19, 2024 -

Criswell Nissan responded

Awesome! It's great to see you enjoyed an easy and efficient service event while working with our friendly and professional staff. We value your business and look forward to your next visit with us.

September 17, 2024

Have not visited the Service Center yet. On delivery, the car was clean and gas tank was full. Nice ... More

by DAVE.BARTON2
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Ferreira
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Sep 18, 2024 -

Criswell Nissan responded

Whether it's sales or service, our friendly and professional team is here to help with any of your automotive needs. We value your business and welcome you to reach out if we can be of further assistance.

September 14, 2024

Very easy to do my trade in. Not too busy inside. Staff easy to work woth More

by johnson.bria23
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rubin Ferreira
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Sep 17, 2024 -

Criswell Nissan responded

Thanks for letting us know about your recent experience at Criswell! We are glad we could help you out and hope you'll keep us in mind for any future automotive needs.

September 14, 2024

Efficient, speedy… Just needed a new battery. Job was completed a little after 9:am. More

by MIKE.EDELIN.SR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Though unlisted, Pai was courteous & helpful while assisting me. He kept me updated with periodic text messages.
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Sep 17, 2024 -

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction. Don't hesitate to reach out if we can be of service to you in the future.

September 12, 2024

The service provided by the sells person was excellent. I was impressed by how much effort he made. More

by geninkat228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Engram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Criswell Nissan responded

Thanks for sharing this positive feedback! We are always happy to help with any of your automotive needs and look forward to the next opportunity to work with you.

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