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464 Reviews of Criswell Nissan - Service Center
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May 17, 2017
Tech Mike Rojas is awesome! I dealt with Technician Mike Rojas at a previous dealership and was disappointed when he left. He is a fantastic tech who listens, understands and mo I dealt with Technician Mike Rojas at a previous dealership and was disappointed when he left. He is a fantastic tech who listens, understands and most importantly cares. I told him years ago I will go where he goes. I don't let just anyone work on my 2008 Rogue. I was also very pleased with the service advisor, Huyen Vuong. He was helpful and straightforward. More
by BlueLouRogue
Employees Worked With
Mike Rojas, Huyen Vuong
March 01, 2017
Amazing experience! I have been coming to Criswell Nissan since last May and I have had the best experience! I am always taken care of and the customer service is phenome I have been coming to Criswell Nissan since last May and I have had the best experience! I am always taken care of and the customer service is phenomenal ! More
by Adiaz4
Employees Worked With
Dave Scott
February 24, 2017
First visit Criswell Nissan made it quick and easy for me to have my car serviced with its 24 hour drop off and their on time completion. Criswell Nissan made it quick and easy for me to have my car serviced with its 24 hour drop off and their on time completion. More
by Gwjb
Employees Worked With
Kyra
January 13, 2017
Angie Robbins is a great service technician I bought my car from Chriswell Nissan and really like the service they provide. Most recently, Angie Robbins, one of their newer service technicians, I bought my car from Chriswell Nissan and really like the service they provide. Most recently, Angie Robbins, one of their newer service technicians, worked with me, and she was great. I definitely recommend Chriswell for both buying cars and having them serviced. More
by llindad
Employees Worked With
Angie Robbins
December 29, 2016
Warranty service Had a great experience. Service center took care of a warranty issue related to an axle seal leak. They diagnosed, ordered parts, repaired problem are Had a great experience. Service center took care of a warranty issue related to an axle seal leak. They diagnosed, ordered parts, repaired problem area, test drove vehicle afterwards, and the rest is history. Would definitely use this service center again. More
by xterra2013
Employees Worked With
Andy Deusa, Crystal Vanderpuije
November 14, 2016
Best customer service every I would like to thank everyone in the service garage for looking out for me. About 1 month ago I had got the car from criswell Honda and they did not I would like to thank everyone in the service garage for looking out for me. About 1 month ago I had got the car from criswell Honda and they did not want to change my brakes at all they told me no they will not do it so I tried my luck at Nissan and explained to them how Honda was treating me. So even though I didn't get the Nissan Altima S from there they have helped me with all my issues with the car so yes I will recommend everyone that has a Nissan or want a Nissan to go to Criswell Nissan in Germantown Maryland More
by DjSoundz91
Employees Worked With
Andy Deusa, Crystal Vanderpuije, Dave Scott, Patricia Guevara, Michelle Cevallos, Susy Montiel, Angie Robbins
November 04, 2016
Most impressive service While visiting in Germantown my Nissan transmission died. Vehicle was quickly tested, parts ordered, and work was completed earlier than expected. I While visiting in Germantown my Nissan transmission died. Vehicle was quickly tested, parts ordered, and work was completed earlier than expected. I am extremely impressed with this dealership. More
by Pauls,nancy
Employees Worked With
Crystal Vanderpuije
October 11, 2016
Fast & Thorough! Crystal was fantastic, keeping me informed throughout the process. My problem was 2 years old (and worsening) and was unresolved by other independent Crystal was fantastic, keeping me informed throughout the process. My problem was 2 years old (and worsening) and was unresolved by other independent service centers who recommended "new spark plugs" or "new coils" with no guarantee the that the problem would be fixed. Criswell diagnosed and replaced the camshaft position sensors, and the problem was (mercifully) solved! More
by RJ Hall
Employees Worked With
Crystal Vanderpuije
July 05, 2016
Excellent Service I have been in for service twice both times handled by Dave Scott. Both times have been exceptional. Easy access to service lanes, they kept me up t I have been in for service twice both times handled by Dave Scott. Both times have been exceptional. Easy access to service lanes, they kept me up to date with status if taking a while, and it was easy to get an appointment that worked for me. I have a dealer within 5 miles of my home in Virginia, but plan to continue to drive up to Maryland for service if it stays this good. Thank! More
by DavidH
Employees Worked With
Dave Scott
May 27, 2016
Criswell Nissan Service A+++ for Andy Andy is very professional, courteous and FOR the customer! I am a first time customer, and I just purchased a brand new car and later discovered a pai Andy is very professional, courteous and FOR the customer! I am a first time customer, and I just purchased a brand new car and later discovered a paint chip on the front fender. The dealership offered to take care of it through Nissan service. The first repair there had some imperfections due to the environment and conditions. I was concerned that I'd have to live with it, as I've had bad prior experiences in the past from other dealer services with a take it or leave it attitude. But Andy and another awesome manager (he'll get his separate review) took full ownership of the problem and replaced the bumper new. That really impressed me and has won my future business. Very satisfied customer. Andy is was good to his word and gave me assurances throughout the process. That really eased my concerns and gave me peace of mind as well. Excellent! More
by HappyHondaOwner
Employees Worked With
Andy Deusa
