Criswell Nissan - Service Center

Service of my 2009 CUBE I brought my Cube in for the 120,000 mile service. I was quoted $750 for the service with the CVT transmission fluid change. I called Nissan Darcars I brought my Cube in for the 120,000 mile service. I was quoted $750 for the service with the CVT transmission fluid change. I called Nissan Darcars and they gave me a price of $565. So I called Crisswell back to cancel my service appt. They came back to me and dropped their price to $562.73. I also asked them to check on the horn since it wasn't working. After the 120K service was done I was told that the catalytic converter was shot. I was given a price for that service of $1,627. I asked if that was the best price and the service advisor got a 15% discount on all the service. I asked again about the horn. I was told that the spiral cable was severed and she would see if the break could be soldered by the technician. She said that would be done at no charge. When the final service was over I asked if the horn was working and she said no, it wasn't a break in the cable. She said that the service technician told her that there was an electrical problem. So my total bill came to $1,868.27 still having an electrical problem and the horn not working. When I got home I looked at the Multi-Point Inspection report. The very first item on the report is "HORN OPERATION". That box was checked on the green area. The legend on the report shows that the green area means that it was checked and OK at this time. I called and asked my service advisor about this and she put me on hold to check with the service technician. She came back and said he apologized because he rushed through the inspection in order to get to the next car and had checked that by mistake. I asked if he rushed through the inspection did he also rush through the service work in order to get to the next car. This whole situation just put a bad taste in my mouth with Criswell Nissan. I purchased my car at this dealer back in March of 2010. I love my car but I will never purchase another car from Criswell or have a vehicle serviced at Criswell again. Steven Malley 12824 Clarksburg Square Road Unit 202 Clarksburg, MD 20871 More

Best service department in our area. I have a 2003 Nissan Altima that had a bad catalytic converter. It made my engine fail. I took it to a local small shop in Germantown who replaced the I have a 2003 Nissan Altima that had a bad catalytic converter. It made my engine fail. I took it to a local small shop in Germantown who replaced the engine and put all the components that made it fail right back on. Needless to say I drove the car less than 100 miles before it failed again. I figured I'd take it to Nissan to see what they could do for me. Nissan advised me to have diagnostic testing done. Service manager Andy, set me up with a loaner car while I was out of a vehicle. He helped me find a great replacement motor and a great price. All work done with a warranty and by official Nissan parts and technicians, and for less money than the original local clown who got over on me. More

Service Replacement of shattered fog light, part was in stock and an appointment was set up for replacement when I called for the service. Replace took about Replacement of shattered fog light, part was in stock and an appointment was set up for replacement when I called for the service. Replace took about 45 minutes. More

Quality service received on 2007 Nissan Murano! I had the CV boot on my 2007 Nissan Murano repaired this month (June 2017) at Criswell Nissan of Germantown. Dave Scott (service manager) was my point I had the CV boot on my 2007 Nissan Murano repaired this month (June 2017) at Criswell Nissan of Germantown. Dave Scott (service manager) was my point of contact to ensure the best service was rendered. Tee, my mechanic also did a wonderful job with the repair. Overall, my experience has been great! This was the second repair I had at this location and both experiences have been above and beyond. For this service, my oil was low so they topped it off at no additional cost and the prior service in Feb 2017 a temporary "fix" was made to get me to this point...both as a courtesy and without adding any additional costs (my first repair was related to rusty oil pipe). I appreciate that Dave helps me stay within budget and is attentive to my financial constraints. He provides courteous and prompt service that is tailored to meet the customers needs. I will definitely be returning to this location and requesting the same service provider (Dave) and mechanic (Tee). Lynn is also very polite and prompt to follow-up on appointments. Overall, the experience continues to be great at this location...I will be returning in the future! Thanks so much for providing amazing service!! More

Over and above customer service I brought my 2012 Titan in for an airconditoning check.My service writer was terrific. She checked on me in the lounge and kept me abreast of every s I brought my 2012 Titan in for an airconditoning check.My service writer was terrific. She checked on me in the lounge and kept me abreast of every step including contacting my third party extended wauranty carrier and then providing me with a rental when the repair could not be completed that day. More