Criswell Nissan - Service Center

TWO incorrect diagnoses...refused to refund me. These service people are either very poorly trained and incompetent, or are deliberately misdiagnosing problems so that they can bill clients more. I These service people are either very poorly trained and incompetent, or are deliberately misdiagnosing problems so that they can bill clients more. I took my Nissan Cube in for a rattling noise. First the tensioner pulley was allegedly the problem. Replacing that did NOT fix the noise. Then they said it was the crankshaft pulley. They tried to suggest that it was the transmission, and claimed that they had to replace the crankshaft pulley to "hear" the transmission to determine if it was flawed. Replacing the crankshaft pulley did NOT fix the noise either. They finally diagnosed the alternator as the ACTUAL problem. When I requested a refund of the costs for the two incorrect diagnoses, they refused to reimburse me. Diagnosing car issues by throwing everything up against the wall to see what sticks is NOT a professional way to conduct a car repair business. Needless to say, I have since found another repair service. Additionally, I am in the market for TWO new cars...one for me and one for my son. I will NOT be buying them from CRISWELL. More

Bad service This person is terrible and won't present good service. Also the price she present is higher than what the agent said in the online chatting. This person is terrible and won't present good service. Also the price she present is higher than what the agent said in the online chatting. More

Excellent customer service I am writing because in April 2019,I wrote a review for a sales employee that I had a problem with and gave him and the sales department a very low ra I am writing because in April 2019,I wrote a review for a sales employee that I had a problem with and gave him and the sales department a very low rating on all services. Unfortunately, since my car was in the service department the ratings went to Ericka. Ericka is very personable, cheerful, willing individual who is always ready to help her customers. Ericka has been able to answer all my questions every time i have brought my Murano into the shop. Unfortunately, I am unable to change the ratings that went against her in April. I feel awful. Ericka you are a very special woman with a great personality. More

New side mirror While I was waiting for my friend to pick me up I was sitting at a sales person’s table. Not touching anything! The service lady that I was working While I was waiting for my friend to pick me up I was sitting at a sales person’s table. Not touching anything! The service lady that I was working with me told me I could sit and wait at the sales person station while I was waiting to be picked up. Brian Washington asked me if I needed help and I told him my situation (as I am writing this review Brian and the sales manager have called) he asked me to get up. I explained my situation and he walked away into his manager’s office. I have sat at the sales people’s desk several times and no one has ever asked me to move. I feel highly disrespected and devalued. My car has has been in the shop several times in the last 4 years. It was also 8:30 am in the morning. They both called me on their cell phones so nothing could be recorded. Dillion was very agitated when he called and asked to speak with me. Which was in no way going to solve the situation. More

Always the best The customer service with Abrian and crystal is always amazing, making me feel like family and never worrying about if my car will be in good hands. E The customer service with Abrian and crystal is always amazing, making me feel like family and never worrying about if my car will be in good hands. Every time I take my vehicle in it always comes out good as new and with the problem always fixed. More

Excellent I brought in my Nissan Altima for service and left completely satisfied by the work that had been done on my car. Jose went over everything that had b I brought in my Nissan Altima for service and left completely satisfied by the work that had been done on my car. Jose went over everything that had been done on my car and explained to me the recommended services that it would need to be done in the future. Thank you again for your time and your patience as I know very little about cars. You have a great team in the service department and I would definitely come again to have my car serviced at your location. More

Professional, friendly staff The staff was very professional, and friendly. Crystal informed me about the recommended maintenance services for the mileage on my Altima. I also l The staff was very professional, and friendly. Crystal informed me about the recommended maintenance services for the mileage on my Altima. I also like the fact that Criswell offers shuttle service. More

AVOID this dealership at all costs I had an extremely miserable experience at this service center - and the worst part is that not one Nissan employee seemed to care. Long story short.. I had an extremely miserable experience at this service center - and the worst part is that not one Nissan employee seemed to care. Long story short... I usually have my vehicle serviced in Boston, a place that I trust. I had to go to this Germantown location because my wheel started shaking and needed an alignment before my trip back to Boston. I dealt with a woman (Rosa) at the service desk who was completely incompetent - she would tell me that she would call me in 1 hour and, 3 hours later, I had to call her to figure out what was going on. This happened several times throughout the day. She gave me pricing that was inaccurate (based on the service coupon that I had) and simply said "ok" when I told her that her pricing did not reflect the coupons online. She called later that day to tell me that my rotars needed to be fixed (despite recently being told by the Nissan in Boston that I had 5-6,000 miles before I needed to change my brake pads and the lack of crunching that would indicate damage). They also told me that I needed 4 new tires (also news to me). After getting several different pricing estimates from Rosa, I called that night to speak to someone more knowledgeable. Matthew Tait spoke with me and my father for 30 minutes and explained everything - even double-checked the tires - which made me feel more comfortable. Said that they couldn't sand down the brake pads (not sure why) and needed to replace the rotars and all 4 tires. We said that we would prefer to replace two tires (since we checked the others and they were ok) and he convinced us to change all 4, stating that he would apply the 20% coupon to the entire service and that the total would be a certain amount. We explained that we did not want to pick up the car the next day and have the price change yet again - he reassured us that it would be that exact amount, that he would have Rosa call to apologize in the morning, and let me know when the car was done (and washed with the complimentary car wash that I asked for 5 times). He said that he understands our situation because there have been precious complaints about Rosa (RED FLAG). I hung up and woke the next day to no phone call or apology. Only hours later did I find out that my car was ready. I picked it up and they charged me $76.78 MORE than the amount that he promised the previous night! We argued it with Matthew Tait and he said that he did not have the authority to change the amount. Then he should not have promised a certain amount the previous night! We asked to speak with a manager and there was none. Cherry on top was that my car was not washed! They said that the car wash was closed on Saturday (then they should have thought ahead and done it on Friday when they initially said my car would be ready!). I called the service director and he never called back, instead having someone below him contact me. I even called the week later to ask for the complimentary car wash and they said (once again) that the car wash was closed. This time.... because of cold weather. So ultimately I was pushed to pay for more tires that I wanted to be replaced, I paid much more than I was promised, dealt with an awful service employee who could not give me consistent pricing, and never did receive the complimentary car wash after spending almost $1,000 for what should have been merely a wheel alignment. I have never had a worse experience at a service center and will tell everyone I know to avoid this place at all costs!!! More