Criswell Nissan - Service Center

Douce and Marshall are very professional and helpful. They provide very good customer service. The sales manager was rude, eating at his desk as he was talking to me, and demeaned me by querying if the They provide very good customer service. The sales manager was rude, eating at his desk as he was talking to me, and demeaned me by querying if the account I was showing was indeed mine. He clearly dismissed me by not looking up for a moment as he talked to me. He was also passive-aggressive. He was enjoying his food. Unfortunately, I will not be coming back to this dealership. I was told by UT that the cashier was also not helpful because she did not need to escalate the situation. It's a pity I cannot talk to someone. My check was not denied because of lack of funds so the dealership should have accepted my check. More

My advisor was best I have had since coming there. Very helpful in so many ways. helpful in so many ways. More

Ms Conway was the best Service Advisor i had in many years going to Nissan dealers, ever. I own a 2017 Pathfinder and i had a Frontier years before. Ms Conway was extremely helpful, responsive and knowl years going to Nissan dealers, ever. I own a 2017 Pathfinder and i had a Frontier years before. Ms Conway was extremely helpful, responsive and knowledgeable. Thanks for a great experience. More

Ms. Rodriguez,Was very helpful and explained each Ms. Rodriguez, Was very helpful and explained each document before being signed. Very personable and professional. Answered any question with confi Ms. Rodriguez, Was very helpful and explained each document before being signed. Very personable and professional. Answered any question with confidence and professionalism. Thank you for all your help. More

Absolutely the worst experience ever. I came in for an appointment to replace a deflated tire and waited for 3.5 hrs. I've had tires replaced before, and on average it takes 30-45 mins. Not to mention tha appointment to replace a deflated tire and waited for 3.5 hrs. I've had tires replaced before, and on average it takes 30-45 mins. Not to mention that they can't even keep track of their inventory, as the tire I was originally supposed to get was not found, causing me to opt out for a different one. I bought my car here so I can say they are more great on that front, however their service department is utterly useless. I wish I could give less that 1 star. More

Unresponsive! Gene didn't return my phone call when he promised he would. I called again and again. Still no return call from Gene Lopez. promised he would. I called again and again. Still no return call from Gene Lopez. More

Juan is very knowledgeable and very helpful on what my car maintenance needs make sure when you come here on this location look for him. car maintenance needs make sure when you come here on this location look for him. More

Rafael was a great salesman but an even better service ambassador on all Srvice issues and even follows up to this be sure I’m taking advantage of all the benefits I’m entitled to. ambassador on all Srvice issues and even follows up to this be sure I’m taking advantage of all the benefits I’m entitled to. More

I had an awful experience at the criswell Nissan today, the wait time was way to long for a annual oil change. Wanted to charge me 45.00 to plug my tire. the wait time was way to long for a annual oil change. Wanted to charge me 45.00 to plug my tire. More

My wife and I had an awful experience with the service My wife and I had an awful experience with the service and customer care. My wife was mocked and rudely yelled at. The level of rudeness and terrible My wife and I had an awful experience with the service and customer care. My wife was mocked and rudely yelled at. The level of rudeness and terrible service shocks me. I do not recommend getting service done here. More