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464 Reviews of Criswell Nissan - Service Center
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Verified Customer
July 31, 2023
Mark was professional and understanding of my 2021 Nissan Sentra and the service it needs, the services was great and wonderful, the wait was not long and he update me on future service the car will need. I Sentra and the service it needs, the services was great and wonderful, the wait was not long and he update me on future service the car will need. I been to this dealership ever since I brought my first nissan in 2018 and I never had an issue with getting service done, so I just keep going there, I just like it. More
by always a Nissan owner
July 22, 2023
Gene Lopez was very responsive and very helpful. I’m completely satisfied with the service I received. I’m completely satisfied with the service I received. More
by avamcgarvey
Employees Worked With
February 16, 2023
Ericka Escobar is awesome and amazing, wonderful customer service. Good communication. She won't let you down. They really care at this dealership and take care of there customers. Very satisfied customer service. Good communication. She won't let you down. They really care at this dealership and take care of there customers. Very satisfied customer More
by Greg
Employees Worked With
January 21, 2023
Took vehicle in for some repairs and also told Criswell nissan to do oil change . After picking up my vehicle the oil change never got done. So when I called back the day and stated that the oil never got nissan to do oil change . After picking up my vehicle the oil change never got done. So when I called back the day and stated that the oil never got changed I was told yes it was so go up to the dealer and show them the never got changed but I was charged for it the service writer and Service manager both told I wasn't charged for it until I had to them the bill them I told it my fault it never got changed because I told them to change it late that's awful funny they didn't forget to put it on the bill. I demanded a refund for having to take time off of work to come back for their mistakes. Al Ransome is the worst Service Manager. I don't recommend Criswell Nissan of anything I'll never go there again More
by Mad customer
Employees Worked With
January 18, 2023
The worst biggest scam artist AL Ramsome the service manager. Make sure you read your bill before paying there are hidden fees they'll try to side on your bill. I don't recommend or will ever come back manager. Make sure you read your bill before paying there are hidden fees they'll try to side on your bill. I don't recommend or will ever come back to this dealership. Fees on the bill that had nothing to do with my repair of my vehicle when I questioned AL Ransome all he could do was give some xx and lies. More
by Mad customer
Employees Worked With
May 07, 2022
Service department Today 5/6/22 I had a service appt to replace my headlights on my Nissan Altima that were recalled. First Nissan has to approve that your headlights need to be replaced, then after they a replace my headlights on my Nissan Altima that were recalled. First Nissan has to approve that your headlights need to be replaced, then after they approve it they call you to make an appt when the part comes in. Well nissan called me and I made an appt for today and when I got there at nissan criswell after dropping off my car and waiting in the lobby for 40 minutes the service agent asks me that my part did not come in and how was I contacted. Obviously someone stole my part for another customer due to the back log. This is totally unacceptable. More
by richgott3
Employees Worked With
April 14, 2022
This service department has to be the worst I have ever used for the repair of our vehicles. I brought one of our vehicles there to fine out why the electrical system was going hay wire and not responding used for the repair of our vehicles. I brought one of our vehicles there to fine out why the electrical system was going hay wire and not responding to the switches and the battery kept going dead. Was told that it needed a computer board that was around $1,400.00 dollars and that would take care of the problem. I agreed and when we picked up the truck they said it was road tested . I don’t believe that after lights, wipers, horn not working and the battery died that night. Upon opening the hood found battery cables not even tight, just sitting on the terminals, not making connection. When called the service department I was told to bring it back by a person named Duece, and the would be a charge to check it out further. This means I am without a truck again and our service tech has no truck to use. Not a professional company, All about the dollar, not customer service. More
by Ian
Employees Worked With
Duece
March 28, 2022
I was given a loaner car because my car was being service by criswell honda. They gave a car that so dirty and stinky. I asked manager to have car cleaned. Car was given again dirty. They couldn’t even wipe by criswell honda. They gave a car that so dirty and stinky. I asked manager to have car cleaned. Car was given again dirty. They couldn’t even wipe dashboard. This Nissan dealer has the worst customer service. More
by Estela.he
Employees Worked With
November 24, 2021
Back in late May, I brought in my 2014 Xterra Pro 4X for Back in late May, I brought in my 2014 Xterra Pro 4X for a routine oil change and tire rotation. When I came to pick up my X after the service was co Back in late May, I brought in my 2014 Xterra Pro 4X for a routine oil change and tire rotation. When I came to pick up my X after the service was completed, the service tech went over some issues found during the courtesy inspection. The R\rear axle seal was leaking, the rear shocks were bad and the rear differential cover was leaking. I went ahead and approved the repairs the following week and after 2 days of my Xterra in the shop, I received my Xterra back. Fast forward 4ish months (end of OCT), I received a coupon for a free oil change and tire rotation and brought it back to Criswell Nissan. When I dropped it off, I explained to service advisor, that a week prior to bringing in the Xterra, I started hearing a slight “clunking” noise from the rear when driving slowly and turning. I wanted them to check it out since I never hear this noise prior to the repairs. When the X was ready for pickup after the oil change, about 2 hours after I dropped it off, the service advisor explained to me that since I had driven 1400 miles since the repairs were performed, that they don’t know how much damage had been done and that there was more than normal play with the rear axles (L & R). They said I needed a whole complete rear end and the cost was $5600. I was very disappointed with this diagnosis, that in the 2 weeks following this, I took my Xterra to 2 other places to have the rear end looked at to see if the rear was as bad as Criswell said it was. One place was a respectable garage in Germantown, and the other shop was a Nissan dealership in Rockville. Both places extensively looked at, driven, had in on lifts, and both places reported back to me that there was absolutely no issue with the rear end of my X. I was relieved of the report from both of these places. I would NEVER recommend this dealership for anything. I had sent 2 e-mails to the service advisor and the service manager and never received any response for either of them. I then sent an e-mail to the general manager, and again, never received anything from him. They don't even deserve a 1 rating. More
by lxtrunk50
Employees Worked With
Erica
