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Criswell Nissan - Service Center

Germantown, MD

4.5
465 Reviews

465 Reviews of Criswell Nissan - Service Center

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August 29, 2023

Marc did a great work to my car . He was ready to help me in time and answered all my questions . More

by K_KALONDA@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Aug 30, 2023 -

Criswell Nissan responded

Our friendly and knowledgeable staff is always happy to help! We welcome you to reach out if you have additional questions.

August 29, 2023

They have a nice waiting room. Checked car thoroughly. Reviewed what was done. Car runs nicely. More

by denizentc
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David, Mark Erbling
Aug 30, 2023 -

Criswell Nissan responded

It's our pleasure to offer an all-around outstanding service event while you enjoy the comfort of our waiting room. We value your business and look forward to seeing you again when your vehicle is due for its next routine service visit.

August 29, 2023

I have no words to describe Mark and his team. I always like to work with him. Haveing such great staff as Mark really makes difference. More

by SAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Aug 30, 2023 -

Criswell Nissan responded

Thank you for taking the time to share this wonderful review! It's great to know you can depend on Mark and his team to provide an excellent service experience. We look forward to your next visit with us!

August 23, 2023

The staff is very unfriendly and didn’t greet me, it’s a shame because I come to that dealership all of the time, they also don’t wash the car anymore and did a terrible job removing the old sticker from pr More

by choco1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ericka Escobar
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2023

I’ve been coming to this dealership for years, and one thing I can say about ericka is she is Always unfriendly and never goes over the work that was preformed on my car More

by choco1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ericka Escobar
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2023

Very professional staff. All work done as estimated and on time. We discussed several aspects of my car and the staff was able to answer my questions. More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Aug 24, 2023 -

Criswell Nissan responded

It's our goal to offer an all-around outstanding service event that covers all of your vehicle's needs. We appreciate knowing you were pleased with our efforts, and we welcome you to reach out if we can help in any other way.

August 21, 2023

Staff is very professional, attentive to the customer, and makes an effort to respond to queries of car owner. I especially would like to commend David and Erica for being very helpful. More

by ruthflorese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Aug 22, 2023 -

Criswell Nissan responded

Thank you so much for taking the time to highlight the efforts of our staff! Our team is dedicated to offering exceptional service, and it's rewarding to know you were pleased with the results. We look forward to working with you again!

August 20, 2023

The service was great. They kept me updated with every detail of the car and every process that they were doing Criswell Nissan has a great team. Keep up the good work. More

by RFERREIRA1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Aug 21, 2023 -

Criswell Nissan responded

Thanks for giving our team an outstanding review! It's rewarding to know you can trust us to provide excellent service. We value the opportunity to work with you and hope to see you when your car is due for its next checkup!

August 18, 2023

Always courteous, informative and timely in taking care of service Lets me know future needs coming up More

by stevenibender
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David new employee in service dept, Mark Erbling
Aug 21, 2023 -

Criswell Nissan responded

We work hard to make sure your vehicle gets the care it needs to stay well maintained. Don't hesitate to reach out with any questions. We look forward to seeing you soon!

August 17, 2023

Friendly, prompt, kept up to date, good communication, informative service. No delays, shuttle service was convenient More

by YSUNGIMM
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Aug 21, 2023 -

Criswell Nissan responded

It's our goal to deliver an all-around outstanding service event, and it's great to see you were pleased with the results. Thanks again for taking the time to let us know how we are doing!

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