Criswell Nissan - Service Center

Professional, friendly staff The staff was very professional, and friendly. Crystal informed me about the recommended maintenance services for the mileage on my Altima. I also l The staff was very professional, and friendly. Crystal informed me about the recommended maintenance services for the mileage on my Altima. I also like the fact that Criswell offers shuttle service. More

AVOID this dealership at all costs I had an extremely miserable experience at this service center - and the worst part is that not one Nissan employee seemed to care. Long story short.. I had an extremely miserable experience at this service center - and the worst part is that not one Nissan employee seemed to care. Long story short... I usually have my vehicle serviced in Boston, a place that I trust. I had to go to this Germantown location because my wheel started shaking and needed an alignment before my trip back to Boston. I dealt with a woman (Rosa) at the service desk who was completely incompetent - she would tell me that she would call me in 1 hour and, 3 hours later, I had to call her to figure out what was going on. This happened several times throughout the day. She gave me pricing that was inaccurate (based on the service coupon that I had) and simply said "ok" when I told her that her pricing did not reflect the coupons online. She called later that day to tell me that my rotars needed to be fixed (despite recently being told by the Nissan in Boston that I had 5-6,000 miles before I needed to change my brake pads and the lack of crunching that would indicate damage). They also told me that I needed 4 new tires (also news to me). After getting several different pricing estimates from Rosa, I called that night to speak to someone more knowledgeable. Matthew Tait spoke with me and my father for 30 minutes and explained everything - even double-checked the tires - which made me feel more comfortable. Said that they couldn't sand down the brake pads (not sure why) and needed to replace the rotars and all 4 tires. We said that we would prefer to replace two tires (since we checked the others and they were ok) and he convinced us to change all 4, stating that he would apply the 20% coupon to the entire service and that the total would be a certain amount. We explained that we did not want to pick up the car the next day and have the price change yet again - he reassured us that it would be that exact amount, that he would have Rosa call to apologize in the morning, and let me know when the car was done (and washed with the complimentary car wash that I asked for 5 times). He said that he understands our situation because there have been precious complaints about Rosa (RED FLAG). I hung up and woke the next day to no phone call or apology. Only hours later did I find out that my car was ready. I picked it up and they charged me $76.78 MORE than the amount that he promised the previous night! We argued it with Matthew Tait and he said that he did not have the authority to change the amount. Then he should not have promised a certain amount the previous night! We asked to speak with a manager and there was none. Cherry on top was that my car was not washed! They said that the car wash was closed on Saturday (then they should have thought ahead and done it on Friday when they initially said my car would be ready!). I called the service director and he never called back, instead having someone below him contact me. I even called the week later to ask for the complimentary car wash and they said (once again) that the car wash was closed. This time.... because of cold weather. So ultimately I was pushed to pay for more tires that I wanted to be replaced, I paid much more than I was promised, dealt with an awful service employee who could not give me consistent pricing, and never did receive the complimentary car wash after spending almost $1,000 for what should have been merely a wheel alignment. I have never had a worse experience at a service center and will tell everyone I know to avoid this place at all costs!!! More

Organized and Knowledgeable Service Matthew explained to be the services that are required during my express service visit. He also explained to me the priority of recommended services, Matthew explained to be the services that are required during my express service visit. He also explained to me the priority of recommended services, and the impact of not getting them done (without fear mongering). He was sincere, and understood that customers don't just have hundreds of dollars at their disposal. Because he understood that, he explained the priority. So I feel even more comfortable about what's next, and at the same time am saving up for what comes after that since I have visibility of required services down the pike. More

Great work! Absolutely outstanding service, Matthew is extremely friendly, easygoing, patient, informative, polite, and explains service, pricing, and options BEF Absolutely outstanding service, Matthew is extremely friendly, easygoing, patient, informative, polite, and explains service, pricing, and options BEFORE which doesn’t make me feel pressured. I’ve heard some not so good things about Criswell but Matthew in their service department makes me look forward to going there! More

Absolutely first class service I have been using this service department for very long time. And for many years Crystal was my service advisor. Crystal is fantastic -- very knowledg I have been using this service department for very long time. And for many years Crystal was my service advisor. Crystal is fantastic -- very knowledgable and always attentive and eager to help. In fact, my decision to buy me new car from this Nissan dealership was in based on the great service I always had here. Thank you, Crystal, so very much! More

Outstanding service Always excellent service , about my advisor very nice service on time , is the best customer service in MD, everthiing was perfect , CONG RATULAT Always excellent service , about my advisor very nice service on time , is the best customer service in MD, everthiing was perfect , CONG RATULATION , OUTSTANDING Thanh you very much More

Great service and value! I had my 2007 Murano serviced at Criswell. I recommend the Germantown Criswell Nissan location. My favorite service rep/manager is Dave Scott. He is a I had my 2007 Murano serviced at Criswell. I recommend the Germantown Criswell Nissan location. My favorite service rep/manager is Dave Scott. He is always friendly, helpful and goes above and beyond! They also offer the most competitive price that I've found which is reasonable for my pocket. This most recent service I had the battery replaced and a transmission issue diagnosed. I always request the mechanic "Tee" because he is very knowledgeable and willing to meet the customer to explain details as needed. I won't take my Nissan anywhere else! More