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Criswell Nissan - Service Center

Germantown, MD

4.5
465 Reviews

465 Reviews of Criswell Nissan - Service Center

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October 09, 2023

The only reason I didn't give 5 stars is because my wait was almost two hours for a "Express" oil change and tire rotation. If I had known in advance, that my wait wait was going to be that long, I would h More

by CLEESMITH136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't remember. He was gone by the time they finished the work so Mark finished up my paperwork. , Mark Erbling
Oct 18, 2023 -

Criswell Nissan responded

Thank you for taking the time to share these details about your visit. We are always working to improve our process, and comments such as these are always helpful. We value the opportunity to provide the service your vehicle needs to stay in great running condition and look forward to your next visit with us.

October 09, 2023

everyone were treated me professionally and with genuine consideration. The team provided clear information upfront. More

by DEBBIONSWELCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Oct 09, 2023 -

Criswell Nissan responded

Thanks so much for sharing this positive feedback! We value the opportunity to work with you and hope to see you soon!

October 09, 2023

mark was able to review my maintenance schedule of my vehicle and offer me a discount for the services More

by always a Nissan owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Oct 09, 2023 -

Criswell Nissan responded

It's great to see you were pleased with your overall experience at Criswell! We hope to see you again when your vehicle is due for its next routine service visit.

October 08, 2023

The staff were very helpful and completed the service in a timely and professional manner. More

by mklmrrtt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction! Don't hesitate to reach out if we can be of further assistance.

October 08, 2023

Criswell Nissan is a great place for auto service. From the mechanicals to the managers, they operate with professionalism and courtesy. Unlike their nearby competitors, I leave their garage feeling s More

by Sedrick
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Oct 09, 2023 -

Criswell Nissan responded

Awesome! We value your business and it's rewarding to know you can trust our team to provide an all-around outstanding service event. We look forward to your next visit with us!

October 05, 2023

The ease of transaction is unparalleled. I will always carry out my business with you. More

by aldoreom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Oct 06, 2023 -

Criswell Nissan responded

Customer satisfaction is important to us. We appreciate knowing you had a 5-star experience. Thanks again for choosing to work with the top notch team at Criswell!

October 05, 2023

Nice people, fast service,and clean workshop. Well and timely communicated with the customer. Saved me a lot of time! More

by JXSUN2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Criswell Nissan responded

It's our pleasure to provide an all-around outstanding service experience! Thank you for sharing this positive feedback!

October 05, 2023

David is always very friendly and helpful anytime I come in to have my car serviced. More

by anthonyrodas428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Oct 06, 2023 -

Criswell Nissan responded

Thank you for taking the time to recognize the efforts of our staff! We value the opportunity to work with you and look forward to seeing you soon.

October 04, 2023

The Whole Dealership was just Excellent Mark was right on the Money, The whole staff phenomenal. Keep up the Excellent Work!! More

by ARIEL JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Oct 04, 2023 -

Criswell Nissan responded

Thanks so much for sharing this wonderful review of your recent experience at Criswell! We're happy to see you were pleased with your visit.

October 04, 2023

Always great customer service. Really nice waiting areas and the employee's always keep you notified on your wait time. More

by KIMBERLYJONES001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Eller
Oct 06, 2023 -

Criswell Nissan responded

100% satisfaction is our goal, and it's great to see you've been pleased with your interactions at Criswell. Don't hesitate to reach out if we can be of further assistance.

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