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Criswell Nissan - Service Center

Germantown, MD

4.5
466 Reviews

466 Reviews of Criswell Nissan - Service Center

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November 28, 2023

Great customer service and communication from the Service Advisor. Will continue to get my car serviced here. More

by annette.hinkle1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Criswell Nissan responded

We're happy to see you are satisfied with the service you received at Criswell. We value the opportunity to work with you and look forward to your next visit with us.

November 28, 2023

The initial technician, or whoever was responsible for working on the car, couldn't identify (or possibly chose not to address) the clanging noise in the brakes of the used car I purchased from this deale More

by CLKADISI
Workmanship
Recommend Dealer
No
Employees Worked With
Al Ransome
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Criswell Nissan responded

Thank you for sharing these comments about your experience. It's disappointing to see we did not meet your expectations and welcome you to reach out to our service manager if you would like to discus the details of this visit.

November 26, 2023

Just an oil change and tire rotation. My vehicle was completed in a timely manner. The service department also took car of an outstanding recall issue. More

by cammaw55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction. We look forward to seeing you soon!

November 23, 2023

As usual, great treatment from Mark and Deuce for a simple oil and filter change. They applied discounts i wasnt aware of. More

by QTMABREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deuce, Mark Erbling
Nov 28, 2023 -

Criswell Nissan responded

It's wonderful to know you can rely on our top notch team to provide a standout service experience each time you visit. Thanks again for sharing this positive review with us!

November 23, 2023

1- accepting credit card system without charge fee will be better. 2-fixing coffee machine for customers are needed. 3-Sometimes smiling is better because a part of customer service. More

by j.goglani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Criswell Nissan responded

Thank you for offering these suggestions. All feedback is important to us and your comments have been shared with our management team for consideration. We value your business and hope to be of service to you in the future.

November 22, 2023

Professional, prompt, efficient, cordial Customer Service Staff, always ready to help and listen to the clients. More

by DSHENOSCAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Nov 28, 2023 -

Criswell Nissan responded

Thank you for posting these kind comments and high star rating! Don't hesitate to reach out if we can help in any other way.

November 21, 2023

Whent there for an oil leak from transfer case. The diagnosis was the seal replacement. But that never fixed the problem. Pay dealer’s rate for nothing More

by sndjuan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Criswell Nissan responded

We are sorry to see you are experiencing this issue with your vehicle. We value the opportunity to work with you and hope you'll consider giving us another chance to assist with the service your vehicle needs to stay in great running condition.

November 21, 2023

Good service. Work on the car was completed promptly. Ericka is accommodating in explaining the necessary maintenance for my vehicle. More

by COURTNEY.R.EPPS19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Criswell Nissan responded

We're happy to hear everything was completed quickly. We value the opportunity to work with you and look forward to seeing you soon.

November 20, 2023

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by KOUROU92
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Nov 20, 2023 -

Criswell Nissan responded

Thank you for sharing this 5-star rating! We hope to be of service to you in the future.

November 19, 2023

They did an Amazing job fast workers and they were very nice and caring for me and my time 😊 More

by VELASQUEZELIZABETH780
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Criswell Nissan responded

It's rewarding to know you were provided with a top notch service event at Criswell. Don't hesitate to reach out if we can help in any other way.

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