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Criswell Nissan - Service Center

Germantown, MD

4.5
466 Reviews

466 Reviews of Criswell Nissan - Service Center

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December 11, 2023

Fast, nice, clean and they vacum the floors. But no carwash. Fast and on time. We go back. More

by southh1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The mechanic he do good., Mark Erbling
Dec 12, 2023 -

Criswell Nissan responded

Thanks for sharing this 5-star rating! We look forward to working with you again.

December 10, 2023

I lost the last key for my Nissan Rogue. I have no spare and called Criswell Nissan. They took care this issue with their professional work. I appreciate their swift work. More

by SHIB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Criswell Nissan responded

It's our pleasure to help! Thank you for taking the time to share this positive feedback. We hope to see you again when your vehicle is due for its next routine service visit.

December 03, 2023

Fast, efficient service with courteous friendly communication made this experience a 5 stars rating overall. Would recommend to others. More

by gendorsainvil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Criswell Nissan responded

It's rewarding to know we earned your recommendations! We value your business and hope to be of service to you in the future.

December 03, 2023

Deuce and his team always do a great job at listening to my concerns and go above and beyond to get my vehicle’s issues resolved right away. They’re great communicating. They understand I rely on my vehicle More

by pzapata01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Dec 06, 2023 -

Criswell Nissan responded

Thank you so much for sharing these kind comments! We take pride in delivering a remarkable service experience, and it means a lot to know you can depend on our team to deliver the outstanding customer care and high quality vehicle service you've come to expect from us. We look forward to your next visit with us!

December 02, 2023

Dropped off the car at 10 AM and you didn't even bother to look at it. Had to rsise xxxx to even get a call back. You also did not bother to consider the issue, even though I explained it 3 times when I dr More

by jazzman809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Dec 06, 2023 -

Criswell Nissan responded

Thank you for taking the time to share this feedback. It's disappointing to see you did not have a positive experience. We welcome you to reach out if we can be of service to you in the future.

December 01, 2023

Great customer service and communication from the service advisor. Will continue to get my car serviced here. More

by Suga1423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Criswell Nissan responded

Excellent! It's great to know you were satisfied with your experience. We look forward to seeing you again when your vehicle is due for its next routine service visit.

November 29, 2023

Criswell Nissan is conveniently located and offers great hours for service! I was able to get an immediate appointment and get maintenance on my Nissan Leaf that included a brake system flush and a 12V batt More

by RON GARRISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Criswell Nissan responded

Thanks for choosing Criswell! We're happy to see you were pleased with your overall experience, and we hope to be of service to you in the future.

November 29, 2023

The service notes were clear. However, the car has this very bad smell. It is so bad that I had to leave the windows cracked overnight and the smell is still there! It is unpleasa More

by fadhil.albasha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Criswell Nissan responded

We appreciate your feedback and are sorry to see you are experiencing this issue. Please don't hesitate to reach out to our manager if we can help in any other way.

November 29, 2023

Visit this place for service. Always get good service and amazing customer service. This place never disappoint you. More

by maraikayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Nov 30, 2023 -

Criswell Nissan responded

It's wonderful to know you can depend on our team to provide exceptional service each time you visit! We look forward to seeing you soon!

November 28, 2023

This was our first oil change for our car. It was easy to set up an appt, was texted updates and checking out was easy! Great service! More

by amymcd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Criswell Nissan responded

Our friendly and professional team works hard to ensure every customer enjoys a positive experience at Criswell, and it's great to hear about this easy and efficient service event! We hope to see you again when your vehicle is due for its next routine service visit.

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