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Criswell Nissan - Service Center

Germantown, MD

4.5
466 Reviews

466 Reviews of Criswell Nissan - Service Center

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December 24, 2023

I have been using the Criswell service department for years. It was always up and exceeding my expectations and I recommend Criswell Nissan service to anyone with a Nissan car. More

by DS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Criswell Nissan responded

Thank you for sharing this positive feedback! It's rewarding to know you can rely on our top notch team to provide excellent service each time you visit. We look forward to seeing you again when your car is due for its next checkup.

December 21, 2023

I had been having issues with my car for several weeks. They immediately were able to get me in, diagnose and fix the issue problem. Staff was very nice and helpful! More

by JSHERLS87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Criswell Nissan responded

We're happy to see we were able to help you out! Don't hesitate to reach out if we can be of further assistance.

December 21, 2023

The people at Criswell outdid themselves this time! My electrical problem was fixed within a reasonable time with no charge to me! Many thanks! More

by Joan.kat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Criswell Nissan responded

It's our goal to provide an all-around outstanding service event, and we appreciate knowing you were pleased with your experience. We value your business and look forward to seeing you when your vehicle is due for its next routine service visit.

December 20, 2023

The dealership helped me and fixed my problem in a short time span. Workers in the service department are very helpful. More

by SANDYSINC2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deuce
Dec 20, 2023 -

Criswell Nissan responded

We're happy to see we were able to really help you out! Don't hesitate to reach out if you have additional questions or concerns regarding the service your vehicle needs to stay well maintained.

December 19, 2023

I bought a Nissan Rogue with 5 year bumper to bumper warranty. Today I went for tire rotation and they told me it is better to do tire balance also. Ok . Then the service person came to me after30 minut More

by dipak56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Criswell Nissan responded

Thank you for taking the time to share this review of your recent service experience. We understand your frustration and our service manager has noted that brake pads are a wear and tear item and not covered in bumper to bumper warranties. We welcome you to reach out to our staff if you would like to discuss the details of this service event. We truly hope you'll consider giving us another chance to work with you to provide a more positive experience in the future.

December 17, 2023

Criswell Nissan was great to deal with and made getting this service accomplished quick and easy. More

by GaryS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction! We look forward to your next visit with us!

December 14, 2023

A pleasure to work with everyone at Criswell Nissan. Service is great and they keep me informed. It’s always a pleasure dealing with them. More

by Gpmargelos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Thorner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Criswell Nissan responded

It's rewarding to know you can count on our staff to provide a top notch service experience each time you visit. We look forward to your next visit with us!

December 14, 2023

Ericka provided wonderful customer service, as always. She is very knowledgeable and makes sure everything is done properly and on time. More

by BHOLLY914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Criswell Nissan responded

It's great to see you can rely on Ericka to provide an all-around outstanding customer service experience. We value your business and look forward to your next visit with us.

December 14, 2023

Good salesman Willy really kind, only thing to improve is the waiting time , in my case after 5 hours was dark and tired I couldn’t realize on a scratch on the windshield and then I ask to fix it and the den More

by riccardo bastardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cook III, Willy Bedzigui
Dec 15, 2023 -

Criswell Nissan responded

Thank you for sharing this feedback. We apologize for the longer than anticipated wait time. If we can be of further service, please reach out to one of our team members.

December 13, 2023

Ericka was very attentive and responsive. As soon as I arrived, she approached me to get my car and info. During the service, Ericka kept me abreast of my car's status. More

by JARAGUA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Criswell Nissan responded

It's our pleasure to help! Thank you for taking the time to post this positive feedback. Don't hesitate to reach out if we can be of further assistance.

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