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Criswell Nissan - Service Center

Germantown, MD

4.5
466 Reviews
Call Service Center (301) 825-5993

466 Reviews of Criswell Nissan - Service Center

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January 15, 2024

They didn't check the USB problem or main console screen blackout problem Nissan is known for and added dealer advertisement to my car. More

by Norm
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
No idea
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Jan 17, 2024 -

Criswell Nissan responded

Thank you for taking the time to let us know about your experience. It's disappointing to see these concerns were not addressed, and we hope you'll reach out to our service team so we can follow up on them for you.

January 15, 2024

They promised to order floor mats for me, but it has been a month since I bought the car. And nobody gave me a phone call to explain why I had to wait so long. More

by zlduan2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rubin Ferreira, Elizabeth Velasquez
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Jan 17, 2024 -

Criswell Nissan responded

Thank you for bringing this to our attention. All feedback is important to us, and your comments have been shared with our management team for review. We truly hope this issue is resolved quickly and to your satisfaction.

January 14, 2024

We very much enjoyed professional, courteous, and particularly helpful customer service when we recently serviced our Nissan, Armada and Infiniti vehicles. More

by SBPERMISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deuce
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Jan 15, 2024 -

Criswell Nissan responded

Thank you so much for choosing Criswell to provide the routine service your vehicles need to stay in great running condition. We value your business and hope to work with you again.

January 14, 2024

My car needed immediate attention and so I was a Saturday afternoon "drive in" without any appointment. The work was done well and I am satisfied. More

by ERWIN.JAUMANN
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2024 -

Criswell Nissan responded

We're happy to see we could really help you out! Don't hesitate to give us a call or stop by if we can be of further assistance.

January 11, 2024

Situation was rectified in a timely manner. Vehivle feels like it should now at no extra charge. More

by PETER.HITCHENER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
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Jan 12, 2024 -

Criswell Nissan responded

Thank you for sharing this feedback. Our skilled staff is here to help, and we welcome you to reach out if we can be of service to you in the future.

January 10, 2024

Fast and efficient service and processing, and very friendly staff. Will come back for the next service there. More

by pajevic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin and also the lady who recieved me and processed my service ... do not remember her name
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Jan 11, 2024 -

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction! Our staff is here to help and looks forward to the next opportunity to work with you.

January 10, 2024

They explained all the work done and needed very well and clearly. Each step of the service I received an update. Thank you! More

by oaa11688
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
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Jan 11, 2024 -

Criswell Nissan responded

We're happy to see you were pleased with the great service you received at Criswell! Don't hesitate to reach out if you have additional questions about the service your vehicle needs to stay in great running condition.

January 08, 2024

Courteous staff helped in every step while I am in dealership, with all my questions answered. More

by rama.vinjamuri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hommy Rivera
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Jan 08, 2024 -

Criswell Nissan responded

Thank you for choosing Criswell! It's our goal to help with all of your automotive needs, and it's great to see you were satisfied with your experience. Don't hesitate to reach out if you have additional questions.

January 06, 2024

Service is good quality, not as expensive as I expected, low pressure, and reasonably fast. More

by faffysmith2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Jan 08, 2024 -

Criswell Nissan responded

It's great to hear you were pleased with your overall experience. The friendly and knowledgeable team at Criswell is here to help, and we hope to see you again when your vehicle is due for its next routine service visit.

January 04, 2024

Service explanation was excellent Service advisor went out of his was to let me know condition of car More

by stevenibender
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Edwards sevice rep
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Jan 05, 2024 -

Criswell Nissan responded

Our friendly and professional team is here to help, and we appreciate you taking the time to highlight their efforts. Don't hesitate to reach out if we can be of further assistance.

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