Criswell Nissan - Service Center

Had spoken to Javier the previous day in the morning. He said to drop off the Car early or the previous night. I dropped off the car at 8pm the previous night. Mine was the first and only car in the dro He said to drop off the Car early or the previous night. I dropped off the car at 8pm the previous night. Mine was the first and only car in the drop off service lane. It was checked in by a service trch. Javier told me it should be ready by 10/11am. I wrote his name on the ticket as well. I called him back at 11am to check on the status ......he had no clue what I was talking about. Asked me if my car was there? Called me back at 11.37am to update with the what needs to be done on the car. Got my car at 2.30pm. Very disappointed with the customer service.!!!! More

Gail Did an amazing job! greeted me nicely and kept me updated. Had an great experience greeted me nicely and kept me updated. Had an great experience More

Very good at there job, will give you an estimate of what the repairs cost beforehand and does my services on my vehicle. the repairs cost beforehand and does my services on my vehicle. More

People are nice, prices are high. I don't doubt their abilities, but they nickel and dime you to death. My $39 oil change coupon ended up costing $56. I understand the addition of sho I don't doubt their abilities, but they nickel and dime you to death. My $39 oil change coupon ended up costing $56. I understand the addition of shop charges, but that seems a bit high. Also, if you want to use your credit card to pay, be prepared to fork out an additional 3%. Seems a bit silly that this type of business would charge a CC fee, when most other service centers, especially small ones, do not. I typically pay $30-$40 for an oil change with tire rotation and charge it, with no issues. Also, not service-related, but there is nothing nearby to eat if you're just hanging out, except for a very scarcely stocked vending machine that charges you $2.10 for a bag of baked lays. Nice people from start to finish, but still a stealership through and through. More

The service was great I always come to dealer and advisor was good too me was good too me More

It took me at least 3 follow up phone calls to get my issue resolved. issue resolved. More

Good customer service always Please continue . ... With the good work I always tell my friends about ... With the good work I always tell my friends about More

Excellent courteous customer service. Al Ransome is the best. I will definitely recommend Criswell Nissan. Al Ransome is the best. I will definitely recommend Criswell Nissan. More

The team there is patient and answers all your questions. I worked with Elizabeth and she was kind and enthusiastic about me buying a car and that took my nerves away. I worked with Elizabeth and she was kind and enthusiastic about me buying a car and that took my nerves away. More

Service good. Problem was I had to wait two hours for the courtesy van to pick me up and take me to the dealer to pick up my car. Problem was I had to wait two hours for the courtesy van to pick me up and take me to the dealer to pick up my car. More