Criswell Nissan - Service Center

Noticed on Wednesday loud noise coming from muffler area of car.Took my 2013 Nissan Sentra to Criswell Nissan on Saturday Morning. No Appointment. Arrived at 8:45. Diagnostic was performed (with pictures ta of car.Took my 2013 Nissan Sentra to Criswell Nissan on Saturday Morning. No Appointment. Arrived at 8:45. Diagnostic was performed (with pictures taken on advisor iPhone)my vehicle was missing a bolt connecting the muffler. Need a connector kit. Work was performed very satisfactory. Left dealership at 11:30. All good for now! More

My service advisor Gail Sterling was extremely helpful and did a very very good job. and did a very very good job. More

I went to this dealership to see about getting my truck serviced and fixed. Yes I did. serviced and fixed. Yes I did. More

I don’t think it’s necessarily the dealerships fault but really disappointed that Nissan refused to extend the warranty on my failed Evap canister. It is clearly an engineering manufacturers defect. I’ve re really disappointed that Nissan refused to extend the warranty on my failed Evap canister. It is clearly an engineering manufacturers defect. I’ve researched the issue and apparently it is common and the warranty for this particular defect has been extended to 15 year and 150,000 miles on some Nissan Models but unfortunately not my vehicle. The evap cannister was completely filled with water. Shame on Nissan! I’ll go back to purchasing Honda or Acura. They definitely stand behind their manufacturers errors! More

It was a pleasant atmosphere. The employees were knowledgeable and friendly. It was a great experience. The employees were knowledgeable and friendly. It was a great experience. More

The service provided was excellent and fixed all of the reported issues. The only complaint that I have is that my car was ready to be picked up but a few days went by before someone contacted me to let m reported issues. The only complaint that I have is that my car was ready to be picked up but a few days went by before someone contacted me to let me know that. More

Overall good service. In, out, no questions, and a complete report. I'm always surprised to see dealership service centers these days that still only deal in paper records In, out, no questions, and a complete report. I'm always surprised to see dealership service centers these days that still only deal in paper records. Having a digital record / account to track vehicle service in this day and age is a major convenience. More

It was great service and great customer service like always when I go to criswell Nissan in Germantown. always when I go to criswell Nissan in Germantown. More

I called in the morning on 2/20/2023 at 10:00 AM and talked with Braiden in the Service center and wanted to take an appointment for Oil Change. I was not given the appointment for Oil change, but he as talked with Braiden in the Service center and wanted to take an appointment for Oil Change. I was not given the appointment for Oil change, but he asked me to come at 12:31 PM so that I will not have to wait for hours. I came at 12:15 PM. They asked me to bring the car from the parking lot into the Service center. I went and brought the car. I was asked to sign on a blank form. I waited till 5:00 PM Still they did not take the car It was at the same place where I brought the car inside the Service center. Then I mentioned to the lady that my car has been still at the same place. Then after some time I went to check again at that time I noticed it was taken few feet inside and the hood was opened. I had to wait 5 hours!!! This should be improved. Also, the Service Engin Soon light was on and after the service the light was still on. The person who brought the report was not confidently mentioning. Please improve the interaction with the customers. I wanted to give only one star, but the waiting area is kept clean and comfortable for a long wait for more than 5 hours so 2 stars are reasonable. More

This last “service” was costly. I am sad that replacing the faulty computer was too expensive to do. Now that I have joined a Facebook group, I understand that this problem is com I am sad that replacing the faulty computer was too expensive to do. Now that I have joined a Facebook group, I understand that this problem is common with my model. I have been advised to drive the car with the buzzer going whenever I am in drive. The computer might correct itself. More