Criswell Nissan - Service Center

I have nothing but outstanding customer service from Criswell Nissan Dealership. Starting Edwin Hernandez, with the purchase of my new/used car in October 2023, to my recent service in March 2024 with Criswell Nissan Dealership. Starting Edwin Hernandez, with the purchase of my new/used car in October 2023, to my recent service in March 2024 with Gail in the servicing department. Gail was very warm and friendly upon my arrival. She was very knowledgeable and attentive to me and my car needs. Her customer service skills with text messages and calls were outstanding! Also, the shuttle service guy (I don't remember his name but his lives in the same HOA community as I do. More

Very good and swift service. Very helpful. Good communication. Answered all of my questions. Very satisfied. Very helpful. Good communication. Answered all of my questions. Very satisfied. More

Dalton was the service technician who worked on my Nissan Kicks and he was terrific. Took the time to figure out my weird issue with the USB/C ports and looked at the other issues in depth. He was responsi Kicks and he was terrific. Took the time to figure out my weird issue with the USB/C ports and looked at the other issues in depth. He was responsive, helpful, and super easy to work with. Because of him, I'm a customer now! More

They took less time then first stated which is great, they also took time to do the multi-point check and prepared me for the next visits! Appreciate the staff. they also took time to do the multi-point check and prepared me for the next visits! Appreciate the staff. More

It was a great experience. Elizabeth was amazing and explained everything excellently. Great job, keep it up. Elizabeth was amazing and explained everything excellently. Great job, keep it up. More

Everything they said to me was a lie to get a sale. It was the young girl Elizabeth. She’s a liar! Don’t buy from her! It was the young girl Elizabeth. She’s a liar! Don’t buy from her! More

Like to take this opportunity to say thanks to Dalton and his service team. Dalton has restored my trust after a few bad experiences last year with previous service consultant. How Dalton treated his custo his service team. Dalton has restored my trust after a few bad experiences last year with previous service consultant. How Dalton treated his customer was like "Day and Night" compared to previous service consultant. He is very tentative to your needs and very professional. I knew the moment that he can be trusted (and work with) when how he greeted his customer with an open smile, whereas, the previous consultant just take your keys and not really want to deal with you. I can go into much more details on how the previous consultant, who is no longer with Criswell, cheated me out with past services that almost make me walk away from Criswell Nissan, but instead, would prefer to give recognition to Dalton and appreciate his professionalism. I highly recommend Dalton and definite bring my business back to Criswell Nissan. He is very technical knowledgeable, tentative to your needs, communicate well with his customers and honest. He just doesn't take your key when the first moment you pull up and walk away.. More

Gail was excellent at letting me know what was going on while I waited, what work needed to be done, and why. while I waited, what work needed to be done, and why. More

The repair wasn’t done properly and I have to bring my car back for the same issue to be serviced and hopefully resolved this time. Despite the inconvenience I doubt I’ll be refunded for crappy work or th car back for the same issue to be serviced and hopefully resolved this time. Despite the inconvenience I doubt I’ll be refunded for crappy work or the inconvenience of multiple trips to the shop More

The service advisor is very professional and the communication was very effective using text messages (by customer's request). Shuttle service was on time as expected. communication was very effective using text messages (by customer's request). Shuttle service was on time as expected. More