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Criswell Nissan - Service Center

Germantown, MD

4.5
500 Reviews

500 Reviews of Criswell Nissan - Service Center

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July 17, 2024

I had my car come to you for repairs. You said everything was fine except for some cables that weren't tied up. 6 days later the car stopped on a dangerous bend. It was transported to Exx More

by ivoire.vision
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Gargiulo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ross Thorner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Al Ransome
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ericka Escobar
July 16, 2024

Excellent service. Mr. Ransome is awesome. He kept me updated at all times about the status of my vehicle. More

by JARAGUA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Criswell Nissan responded

It's great to know you found our staff to be so helpful! We value your business and hope to be of service to you in the future.

July 16, 2024

Had another excellent experience having my 2017 Pathfinder serviced at Criswell. Had the 100K check, needed some work done. It was done quickly and I was out in two hours on a Friday afternoon. G More

by MLBECHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Criswell Nissan responded

It's great to see you were completely satisfied with your recent service experience at Criswell. We value your business and truly appreciate your continued patronage.

July 15, 2024

Went for tire rotation got charged for over $500 including brake fluid change that was not authorized by me (they claimed it was by saying so on the receipt, very dishonest) More

by lennec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pai
Jul 22, 2024 -

Criswell Nissan responded

Thank you for choosing Criswell. We strive to provide a positive experience, and it's disappointing to see this poor review. We apologize for any miscommunication and understand that all services performed were discussed when the service appointment was set and when the service quote was provided. We do hope that you will give us another opportunity to work with you in the future to offer a better overall experience.

July 12, 2024

The worst service I had in years. They just wanted to make me pay more. They don't care about their customers. I am not going fir service to this place anymore. More

by moges.endris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pai
Jul 22, 2024 -

Criswell Nissan responded

We appreciate all feedback as it helps us to identify any areas of concern. We regret you did not have a more positive experience and hope you'll keep us in mind for any future automotive needs.

July 11, 2024

Thank you. However, I found the new policy of charging an additional 3% for my usage of a credit card annoying. I thought it reflected poorly on Nissan. Usua More

by ENNAOJ44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gargiulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ross Thorner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ericka Escobar
Jul 12, 2024 -

Criswell Nissan responded

We value your business and appreciate this feedback. Comments such as these help us to continually improve the overall customer experience. We truly hope you will continue to choose Criswell and look forward to your next visit with us.

July 06, 2024

The staff were friendly. The work was done quicker than I had expected, and it all came within my projected cost. More

by PATRICK.AKATU
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail Sterling
Jul 08, 2024 -

Criswell Nissan responded

It's our goal to offer an all-around outstanding service event, and it's great to know you were satisfied with your Criswell experience. We hope to see you when your vehicle is due for its next routine service visit.

July 06, 2024

They give you a very good diagnosis of your vehicle without unwanted things don’t need until later on. More

by clayja1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pai
Jul 08, 2024 -

Criswell Nissan responded

Thanks for choosing the Criswell team to provide the routine service your vehicle needs to stay in great running condition. We value your business and look forward to your next visit with us.

June 30, 2024

Great service: reliable, effective, fast, knowledgeable, courteous! Adviser applied provided discount as requested. The car was returned clean and fresh. I am satisfied with the service 100%! More

by ovr_1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David, Pai
Jul 01, 2024 -

Criswell Nissan responded

Awesome! Thanks so much for choosing to work with the Criswell Nissan team. We value your business and hope to be of service to you in the future.

June 28, 2024

Elisabeth was very informative and knowledgeable about the Mustang. Crystal finance was also a pleasure to work with. More

by janiceroth7
Recommend Dealer
Yes
Employees Worked With
Crystal in finance, Elizabeth Velasquez
Jun 28, 2024 -

Criswell Nissan responded

We're happy to see you found our staff to be so helpful! We value the opportunity to work with you and hope to be of service to you in the future.

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