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Criswell Nissan - Service Center

Germantown, MD

4.5
466 Reviews

466 Reviews of Criswell Nissan - Service Center

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March 09, 2025

I had my breaks repaired here. I brought my car back because of a noise they are now making. I will be bringing it back again because it is still doing the same thing. Never had th More

by CTCOBBS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Criswell Nissan responded

Thank you for sharing this feedback. We are sorry to see you are experiencing this issue with your vehicle. We sincerely hope it is addressed quickly and to your satisfaction.

March 05, 2025

The sales rep and the lady that did our finance processing were amazing. I wish they offered us accessories available for my Nissan Ariya it would have made the experience fulfilling. But I still c More

by be_sabala
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christine from Finance
Mar 05, 2025 -

Criswell Nissan responded

Our top notch team is committed to providing an excellent experience, and it's great to know you were satisfied with the service you received at Criswell. We value your business and truly appreciate your recommendations.

March 03, 2025

Pai and Mr . Ransom are really through and responsive and great to work with. Highly recommend the Service Dept at Criswell. More

by KEVIN SCHRAMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pai
Mar 03, 2025 -

Criswell Nissan responded

We appreciate this positive review and your recommendations! Don't hesitate to give us a call or stop by if we can help in any other way.

March 03, 2025

First they have to a staff that represents the image of Criswell in the reception area. They are people have little ethics in terms of customer services. More

by jgonzo2601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All
Mar 03, 2025 -

Criswell Nissan responded

Thank you for choosing Criswell. We appreciate all feedback and welcome you to reach out if we can be of service to you in the future.

March 02, 2025

Going to a dealership for service is usually an unpleasant thing but every visit we’ve had and Criswell Nissan has been a pleasure. The staff is very courteous and Deuce Ransome service manager is More

by Gpmargelos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Criswell Nissan responded

It's great to know you can rely on our top notch service team to provide an excellent service event each time you visit. We value your business and look forward to seeing you soon!

February 22, 2025

Criswell Nissan always provides great service. Deuce handles me with care and is very professional. I always recommend Criswell Nissan to my friends with Nissan thank you for professional care More

by Gpmargelos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Criswell Nissan responded

Our friendly and professional staff is here to help, and it's wonderful to know you can count on us to provide an exceptional service event each time you visit Criswell Nissan. Don't hesitate to reach out if we can be of further assistance!

February 18, 2025

I had an issue with the work performed. The Service Manager was very responsive. I am very satisfied with the dealership. More

by mszwed0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Criswell Nissan responded

It's great to see we met your expectations! Thanks again for choosing Criswell, and don't hesitate to reach out if we can be of service to you in the future.

February 13, 2025

Criswell doesn't return phone calls after leaving messages and I wind up paying couple thousand more for vehicle then originally because they didn't pay off trade in when they was supposed to I'll ne More

by Halfofcowboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Enrique Sotelo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Ferreira
Feb 14, 2025 -

Criswell Nissan responded

We appreciate all feedback and are sorry to see your experience was anything less than positive. We apologize for any inconvenience and hope you'll consider giving us another chance to work with you on any future automotive needs.

Feb 25, 2025 -

Halfofcowboy responded

Poor customer service they will lie to you..... that lousy general response no one should deal with criswell

Feb 25, 2025 -

Halfofcowboy responded

Worst experience ever buying a car

February 10, 2025

Friendly service $90 labor replace battery covered corrosion Overinflated tires Navsystem not inspected as requested More

by LEN5140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pai
Feb 10, 2025 -

Criswell Nissan responded

Thank you for sharing this feedback. We appreciate your feedback and are sorry to see everything was not addressed as requested. We apologize for this oversight and hope you'll give us another chance to work with you in the future.

February 04, 2025

2023 Nissan Frontier SV Crew Cab Two issues: 1) pulsing when applying brakes. 2) Intelligent Forward Collision Warning (I-FCW) light is a warning light stayed on. I could not turn it off. Criswell had t More

by spike859
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager Pai
Feb 04, 2025 -

Criswell Nissan responded

Our friendly and knowledgeable staff is committed to providing a great service experience, and we're happy to see we were able to really help you out with these issues. Don't hesitate to reach out if anything else comes up.

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