Criswell Nissan - Service Center

The dealership is notably clean and easy to find. I brought my car in for warranty service (RR tire not holding desired pressure). The service rep was cheerful and friendly and told me he’d come tell I brought my car in for warranty service (RR tire not holding desired pressure). The service rep was cheerful and friendly and told me he’d come tell me when the work is done. He didn’t do that but I got notice on my cell phone an hour later. When I went to get my key, no one was there, behind the desk. No service rep in sight. I did go to the service manager who kindly found the paper work. No explanation was given to me, and nothing on the paper work indicated what they did. However, all seems well. In time I will know if all is well if the pressure stays good. I am grateful and pleased with the service, whatever it was. More

Received great customer service from Pai and Deuce. Very responsive and promptly address my issue. Thank you! Very responsive and promptly address my issue. Thank you! More

My radiator went out two days before the Fourth of July weekend. I had to rush an make an appointment on July 3rd. The team at Criswell was able to fit me in, and towards the end of the day, they informed weekend. I had to rush an make an appointment on July 3rd. The team at Criswell was able to fit me in, and towards the end of the day, they informed me my car would need to stay in the shop throughout the holiday weekend. The technician who assisted me was very professional, waited for me to find my warranty claim info, stayed to call the claim department to get my job order process started, even as everyone was ready to leave for the holiday. My car was ready the Monday afternoon following the holiday weekend. Great service again, my only note is that the automated text message system sent a message when the work was done, but before the claim had been processed, which led to confusion, but otherwise very good work More

Went for regular maintenance schedule and was provided details of services needed.My service advisor kept me informed at all times. Since my vehicle is 13 yrs old and has 125,000 miles parts need replacin details of services needed.My service advisor kept me informed at all times. Since my vehicle is 13 yrs old and has 125,000 miles parts need replacing and maintaining the vehicle is vital to keep it running properly. High regards to the technicians at Criswell Nissan!! More

Went in to use a $59. 95 coupon that was emailed to me, it was for an oil and filter change, tire rotation and multipoint inspections. Not mentioned was an extra $14 "fee" 95 coupon that was emailed to me, it was for an oil and filter change, tire rotation and multipoint inspections. Not mentioned was an extra $14 "fee" so I wound up with tax paying almost $80. Kind of disappointing. More

Great service, I’m very pleased with the experience. Pai was professional and very courteous. Pai was professional and very courteous. More

The experience was average. When I called to schedule my appointment, I was told to walk in instead even though I wanted to schedule. So, I scheduled online which was annoying When I called to schedule my appointment, I was told to walk in instead even though I wanted to schedule. So, I scheduled online which was annoying when a person could have scheduled it. More

Very nice service and they offer a shuttle to take you home while waiting and then pick you up when they are finished. Reasonable rates as well even for a dealership repair shop home while waiting and then pick you up when they are finished. Reasonable rates as well even for a dealership repair shop More

Pai Sriipattra was great. He was professional and helpful. The process was easy and efficient. He was professional and helpful. The process was easy and efficient. More