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Criswell Nissan - Service Center

Germantown, MD

4.5
507 Reviews

507 Reviews of Criswell Nissan - Service Center

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June 30, 2025

Went in to use a $59. 95 coupon that was emailed to me, it was for an oil and filter change, tire rotation and multipoint inspections. Not mentioned was an extra $14 "fee" More

by williamwolle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

Criswell Nissan responded

Thank you for sharing this feedback. We appreciate the opportunity to work with you and are sorry to see we did not meet your expectations. We hope you will allow us another chance to work with you in the future to provide a better overall experience.

June 28, 2025

Great service, I’m very pleased with the experience. Pai was professional and very courteous. More

by dcHEMPARATHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pai was really great.
Jun 29, 2025 -

Criswell Nissan responded

Thanks for sharing this positive feedback! We value your business and hope to be of service to you in the future.

June 28, 2025

The experience was average. When I called to schedule my appointment, I was told to walk in instead even though I wanted to schedule. So, I scheduled online which was annoying More

by keisha.c.parker
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idont Remember
Jun 29, 2025 -

Criswell Nissan responded

We value the opportunity to work with you and appreciate these comments about your recent service experience. We apologize for any inconvenience and hope you will give us another chance to provide a better experience in the future.

June 25, 2025

Very nice service and they offer a shuttle to take you home while waiting and then pick you up when they are finished. Reasonable rates as well even for a dealership repair shop More

by DEANW999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gargiulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2025 -

Criswell Nissan responded

It's our goal to offer an easy and efficient service event, and it's great to see you were pleased with your experience. Don't hesitate to reach out if we can be of further assistance.

June 23, 2025

Pai Sriipattra was great. He was professional and helpful. The process was easy and efficient. More

by CleopatraLaguerre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pai Sriipattra
Jun 24, 2025 -

Criswell Nissan responded

Thank you for sharing this positive feedback! Our courteous and capable team is always happy to help with any of your automotive needs, and we welcome you to reach out if we can be of additional assistance.

June 23, 2025

Staff were friendly, helpful and efficient. It was an easy process both dropping off and picking up and work was completed quickly. More

by dawnmartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not see the person that helped me listed
Jun 24, 2025 -

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction! We value your business and look forward to seeing you again when your vehicle is due for its next routine maintenance visit.

June 21, 2025

PAI SRIIPATTRA was extremely professional in explaining what services were needed for my 2016 Nissan Murano. (My car had to be serviced overnight). The service was completed in a timely manner. I could g More

by CLAUDIAMFOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PAI SRIPATTRA
Jun 23, 2025 -

Criswell Nissan responded

Thank you for taking the time to share these kind comments and positive review! We appreciate knowing you can count on our team to provide a standout service event each time you visit Criswell. We value your business and look forward to seeing you soon!

June 20, 2025

It was very convenient and appreciated for me to bring my car in for service without an appointment. Great service, welcoming service technician. More

by sissynatoli1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pai
Jun 21, 2025 -

Criswell Nissan responded

Thank you for sharing this positive feedback! We are happy to see we could really help you out and welcome you to reach out if we can be of additional assistance.

June 14, 2025

I brought my new Pathfinder in for it's first oil change and tire rotation. Service was fast and easy, just as I've come to expect over the nearly eight years I've been going to Criswell. They always do a v More

by MLBECHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2025 -

Criswell Nissan responded

It's wonderful to know our team consistently meets your expectations by delivering great customer care and high quality vehicle service each time you visit our dealership. Thank you for your continued patronage. We look forward to seeing you soon!

June 13, 2025

TIMING GREAT VERY PROFESSIONAL! GREAT SERVICE WILL DEFINITELY COME BACK TO THAT DEALERSHIP. Thank you More

by steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Front desk and lady
Jun 15, 2025 -

Criswell Nissan responded

Thanks for sharing this positive feedback! We look forward to the next opportunity to work with you!

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