Criswell Nissan

My wife Sophia and I visited Criswell Nissan to buy a new Nissan Altima 2.5 S. We were assisted by Kwame Otchere. Kwame was very professional, knowledgeable, helpful and friendly. We test drove the car and Nissan Altima 2.5 S. We were assisted by Kwame Otchere. Kwame was very professional, knowledgeable, helpful and friendly. We test drove the car and Kwame showed us all the new computerized features of the Altima 2012. It was a great pleasure doing business with him. David & Sophia Rozas More

We were very pleased with our all aspects of this dealership. They showed us everything that we needed to learn, including service department. Kwame was very special. dealership. They showed us everything that we needed to learn, including service department. Kwame was very special. More

This is my 3rd car purchase from Criswell Nissan. Gary Moser and his team are the best in the industry. Their professionalism, attention to detail, and over all experience is 2nd to none! I highly reco Moser and his team are the best in the industry. Their professionalism, attention to detail, and over all experience is 2nd to none! I highly recommend Criswell Nissan to anyone looking for either new or used automobiles! More

"It was a pleasant car buying experience" - Jon Setiawan It was a pleasant car buying experience I ever had when I bought my brand new Nissan Altima from Criswell Germantown. Kwame Otchere is very professio It was a pleasant car buying experience I ever had when I bought my brand new Nissan Altima from Criswell Germantown. Kwame Otchere is very professional; he showed me all of the important features of the car, I test drove it, and I knew at that moment what I was looking for. Thank you Kwame! More

It was great and painless experience working with Kwame Otchere and those around him who help you get through the process of buying a car. We had come into test drive a new Nissan but also wanted to test d Otchere and those around him who help you get through the process of buying a car. We had come into test drive a new Nissan but also wanted to test drive a used van at Criswell Honda before we made our decision. Instead of making us go down to the Honda Dealership he took the time to retrieve it for us to test drive. He was helpful, not pushy, giving us the information that we needed to make our decision and not pressing for a decision before we were ready. Thanks for making this as stress free of buying experience as possible. J. Hager More

I am rating Mr. Konan as auto salesman of the year!!! On Sunday, 6/17, I came into your dealership with no hope that I'd find the perfect car. I'm a single mom who's struggled for years taking care of other Sunday, 6/17, I came into your dealership with no hope that I'd find the perfect car. I'm a single mom who's struggled for years taking care of others and have been in debt for years. I didn't think I could afford a car and was about to begin riding the bus again. Eric Konan was my consultant and from the time I met him, he was extremely gracious and encouraging. I believe that he was sincere in trying to help me find the perfect car that I could afford and be happy with. I'm so grateful that I made a phone call to your dealership one day before I met him. I was at a loss and ready to give up after months of searching for something affordable. I no longer have to wake up wondering if I'll find a car tomorrow or the next day. Mr. Konan has assisted in making each of my coming days a lot brighter. Eric, you are the best!!! God bless and until next time, take care. Kandi More

I had to come in twice because a part needed to be ordered. Tony was very professional and personable and the best part is a Redskins Fan! He told me I would need to come back because the part needed ordered. Tony was very professional and personable and the best part is a Redskins Fan! He told me I would need to come back because the part needed to be ordered and that it would take about an hour and a half to fix the problem. When the part came in I was ready with a book to just sit back and wait. I was shocked when after 20 minutes he came out and said I was ready to go. He told me I didn't have too they could make me comfortable if I wanted to stay LOL. It was a great experience. Thanks Criswell AND Tony More

Wow, where do I begin? This is hands down one of the leading dealerships in the region! After 6 months of calculating my next step on how to go about trading in my current Nissan to get the one that I leading dealerships in the region! After 6 months of calculating my next step on how to go about trading in my current Nissan to get the one that I really wanted, Kwame somehow swayed me to jump in my Sentra and drive from North Silver Spring to Germantown. He assured me that "it will be worth your while...you will be driving home in this JUKE that is on the showroom floor tonight." Although I was exhausted and somewhat irritated from spending the better part of the last week getting my car appraised and trying to cut a deal with dealerships in the area, including one earlier on this particular day, I got in my car and began to drive. Let me back up...this is not where the excellent customer service began. I was introduced to Criswell NIssan through USAA's Car Buying Service (USAA members be sure to check this out on usaa.com). As soon as I entered the JUKE into USAA and pressed enter it sent my information to three dealerships in the immediate that has a partnership with the bank. They offer members special pricing! Immediately, I received an e-mail from Gary Moser, General Sales Manager. Somewhere thereafter, I received one from Swann Kim, Sales Manager, and then from energetic one-of-a-kind Kwame Otchere, Sales Consultant. They really wanted my business and made this clear in each of their e-mails! The correspondence continued until I finally decided to send a reply to Gary. These weren't auto reply messages though...these gentleman actually composed original messages and spoke to my particular situation. This is important to note. What made me want to go for broke and drive to Germantown to purchase this JUKE off the showroom floor was when the sales team included terms in their e-mails such as: "earning my business, thank you for accepting this e-mail, I received your voicemail thank you for your call," and my favorite: "I understand that we are a little out of the way, but there is a reason why we are the prefered USAA dealer." It's true. There is a reason that they are the preferred USAA dealer, and I got to witness it from start to finish this evening. Kwame was exceptionally accommodating! He made me feel as though he truly shared in the new car purchase excitement along with me, WAY before I said "I'll take it." Swann was very patient with me and shared that he is a veteran and fellow USAA member himself. That meant a lot to me. I felt like I was amongst family. Finance Manager, Krystie, was especially kind and patient with me and makes miracles happen in her office. Last but not least, Gary is very special to me because although he had to leave for the day, he left word and made sure that I was taken care of as promised. Each associate was sure to remind me of that throughout the duration of the transaction. I couldn't be happier with my purchase. Thanks team! More

received not only excellent customer service from eric great but also a great deal with 2 years free servicing. Nice office too. will certainly recommend this dealership to everyone... great but also a great deal with 2 years free servicing. Nice office too. will certainly recommend this dealership to everyone... More

Amazing experience. I was asking for very aggressive deals on both my trade in and new purchase and this group worked on it without coming back to me with what I requested. Eric, in particular, was ama deals on both my trade in and new purchase and this group worked on it without coming back to me with what I requested. Eric, in particular, was amazing. I was in for test drive, trade evaluation, dealing, and paperwork, and out the door with my new Nissan Cube in just over 2 hours. I couldn't be any more impressed - I'll make the 90 minute drive back to this dealership again next time! More