Criswell Nissan

I found everyone very friendly. Crystal kept me informed along the way of what was going on. Both she and I had a question on why the transformer oil needed to be topped off. She went back and checked wit along the way of what was going on. Both she and I had a question on why the transformer oil needed to be topped off. She went back and checked with the mechanic and then with the senior mechanic as to the reason. A small leak was discovered, which was promptly fixed at no charge. She accurately predicted the additional time it would take. All in all, I was very pleased with the service, with the professionalism of everyone, and the end result - a confidence that my vehicle was ready for another 7,500 miles! More

I purchased a new 2012 Nissan NV 2500 cargo van thru I purchased a new 2012 Nissan NV 2500 cargo van thru Sean. I dealt exclusively via email with him and he was very helpful and always professional thr I purchased a new 2012 Nissan NV 2500 cargo van thru Sean. I dealt exclusively via email with him and he was very helpful and always professional thru the entire process. He offered a great price right upfront & was very helpful in closing the deal since I live out of state. Sean & the rest of the Criswell team were very helpful & accomodating in getting all the paperwork handled in a very timely manner. They went out of their way to make things easy for me since I was 400 miles away. I had a small problem with the shelving pkg that came with the van. After I drove the van 400 miles home & discovered the issue, Randy the sales mgr, spent quite a bit of time & effort contacting installers near me to get a resolution to the problem. It was solved to my satisfaction. I can only say good things about my experience with Criswell Nissan & their staff. I have to say it is rare to see this level of professionalism & customer service in any business today. Thanks for a great hassle free purchase experience! More

From the time I met kwame I could tell it would be like buying a car from a friend of mine. He has a very good personality which cannot be taught no matter how long you are in the service industry.He wasn buying a car from a friend of mine. He has a very good personality which cannot be taught no matter how long you are in the service industry.He wasn't overbearing or pressuring which has actually stopped me from buying a phone from sprint before. I believe he is an asset to your dealership but I believe you may already know that.the financing/ paperwork aspect couldn't have been made any easier as kristie was well versed in her position.kristie even stepped in to assist with the car insurance verification and recieving the fax and catching an error made by the insurance company on the insurance card and calling them to get it straight while kwame was tagging and gassing up the car after recieving it from getting it cleaned and detailed.It was good to have been apart of that kind of unplanned genuine teamwork to benefit your customers and the dealerships name and reputation.I truly am glad to have met all involved and thank you for your help and service More

From August 2012 - Dante was excellent to work with. We test drove several vehicles (rogue, sentra, etc.). We also found out we knew some of the same people back from our weightlifing days. When it was t test drove several vehicles (rogue, sentra, etc.). We also found out we knew some of the same people back from our weightlifing days. When it was time to close the deal, I remember Dante even coming in on his off day to make sure everything went smoothly. Great service. Krystie was great too. Krystie's expertise in financing allowed me to leave with no unanswered questions. I found Gary to be the most cerebral and intuitive sales manager I have ever purchased a vehicle from...and I've purchased quite a few vehicles...mostly Nissans. Overall, this was my best car buying experience. Jack G. (Rockville, Md) More

I bought a 2013 Nissan Altima Saturday morning and traded in a 2011 Nissan Sentra. What an experience! (a) I provided them an advertised price of Darcars which at the time was the most credible lowest pr in a 2011 Nissan Sentra. What an experience! (a) I provided them an advertised price of Darcars which at the time was the most credible lowest price. They matched the lowest number possible for the model and trim. Instant $900 off on top of their already low special price on the 2013 Altima 2.5S! (b) the sales person (Sean) was an honest guy. His team mate working with him is also an honest guy but I forgot his name. (c) This is the true No Haggle. But you gotta get there with knowledge and excellent credit to enhance the probability of this experience to happen. -Find the prices from different places via internet, -Look around for best finance APR (your banks or NMAC), -Determine the terms that you are comfortable (60 - 72 - 84 months), and -Do the math to determine what monthly payment you are comfortable with AFTER figuring out the proper price of the car, your tolerance to put money down, terms, and the APR. When you arrive with knowledge, it makes the job easier on them to determine your price point. They actually appreciate that and they'd thankyou for that! And when that happens, the haggle almost doesn't exist. Ofcourse there is some amount of negotiation involved but not haggling or aggressive confrontation over numbers. (d) They offered the most competitive trade-in value, and the most competitive price. Randy (the manager) really fought for me to get the trade-in value. It's all about nurturing a relationship with the Used Car Sales manager to be on Randy's side and take some risks. Both of them mutually took some risk to offer me a great trade-in deal. Randy and Sean were down to earth, sincere, and with excellent customer service from beginning to end (even on the phone). They explained to me how good this deal is in detail. And they really wanted me to get the car so they worked hard for the deal. More

My husband and I weren't even considering a Nissan, we were looking at Toyota Corollas and Ford Focus's. After searching for a second car for about a week, we decided to look and see what dealers nearb we were looking at Toyota Corollas and Ford Focus's. After searching for a second car for about a week, we decided to look and see what dealers nearby had on the lot. We live in Germantown and remembered that Criswell Nissan had used cars as well so we decided to take a look. We first were greeted by Swann, the sales manager, who set us up with Kwame, our sales consultant. They listened to what we wanted in a car and our price range and Kwame took us out to look at new and used Sentras. We test drove two before we decided we really liked the way it handled and some of the options that the 2011 model had that our current car did not. The price was was at the low end of our price range, so we decided to purchase the vehicle. We then met with Krystie who helped us with the paperwork and choosing the best finance options. Krystie explained all the warranties to us as well. More

thanks for help me to buye my car in for be a good persons specialmen Sean Rozanskl he is very good friend in person thank you. persons specialmen Sean Rozanskl he is very good friend in person thank you. More

I am not the easiest customer to deal with. I have high expectations and I expect quality customer service. That is exactly what I've experienced from Chriswell and its employees. I have had my 2007 Nissan expectations and I expect quality customer service. That is exactly what I've experienced from Chriswell and its employees. I have had my 2007 Nissan Sentra service there several times over the years. At times it's been serviced under manufacturer's warranty and at others, under a 3rd party extended warranty. The high quality care they show had me coming back to them to purchase my new Rogue. This speaks volumes because there are "many" closer Nissan dealers to me. When I had my car service last, I had some concerns with a perceived outstanding issue, Mr. Kim stepped in to help even though he was in sales, not service. He got nothing out of helping me other than my promise to return if and when I looked for a future automobile...all because of his help. I inquired online a week ago about the 2013 Rogues. Marcio Santos contacted me and ever since, we've been taking a look at options as well as the 2013 Sentra I also showed interest in. I kept going back and forth but Marcio was patient throughout. Finally, when I was pushing towards the Sentra, Mr. Smith went the extra step to locate the car through another dealer with the specs I wanted! After again, going back and forth, I opted for the Rogue. Mr. Smith spent some considerable time initially locating the Sentra but was incredibly understanding when I changed my mind and ultimately chose the Rogue. Further, he was "incredibly" fair about meeting another dealer's price. I was surprised because it wasn't a little amount. Between Swann, Marcio, and Randy, I never could have imagined a more pleasing purchase despite what one often expects in making such a big purchase. I should add that Kristie in Finance was equally patient. I am not one who goes out of my way to extend accolades. It's so easy for consumers to find fault and be vocal. My experience at Chriswell is an exception and I have already and will in the future, tell my friends and colleagues about Chriswell. Kudos to you at Nissan for having such an amazing and friendly dealership. Sincerely, Jake Turner More

I have purchased several cars throughout the years, I I have purchased several cars throughout the years, I have never received the quality service from start to finish, as I did with the fine people o I have purchased several cars throughout the years, I have never received the quality service from start to finish, as I did with the fine people of Criswell Nissan. I was initially contacted by Dante Marino. He informed me of many of the options I had available and he extremely knowledgeable in all aspects when it came to my car buying purchase. I was expecting the average experience and the old"car salesman" experience but it was anything but. Straight forward honest and made this the best car buying experience I've ever had. I was running late for my scheduled appointment so Mike Premo had stepped in to complete the paperwork. Again it was a seamless transition and everyone one was on the same team working toward my goal of purchasing my new car. Not to be outdone I then met Krystie Zhang, that completed the purchase and was able get me an even better financing option that I had coming into the dealership. If you are looking for a car, without that typical "car buying experience" head over to see the great people of Criswell Nissan. You won't regret it. Keep up the great work guys! Thanks again! More

So, I was in the market to replace my Civic for something slightly bigger. Checked out Accord, Sonata and Altima. After test driving all three cars, I decided to go with Altima. Now, some of you may be t slightly bigger. Checked out Accord, Sonata and Altima. After test driving all three cars, I decided to go with Altima. Now, some of you may be thinking why I ditched Accord for an Altima, are they that bad? Not at all. I was comparing 2011/12 Accord and Sonata with a 2013 Altima, and from the price point, I think Altima was the best choice for the money. No doubt. So, after narrowing it down to Altima, my and my brother went to a couple of Nissan dealers, and ended up at Criswell, once again. All in all, this is my 3rd purchase from Criswell Nissan in last 2 years. 2 for my house hold, and one for my sister. And to be honest with you all potential buyers and readers, every single time Criswell gave me the best price and service, hands down. Our Sales person, Frank, was new to the dealership, but he knew his product well. Our Sales manager, Adam, was an absolute pleasure to work with. Frank made sure that we get the car that we want, and Adam made sure that we get a fair price for our trade-in and best price for our purchase. I can safely say that in the future whenever I will be in the market for a new vehicle, I will definitely swing by Criswell Nissan. Keep up the great job you guys are doing and hope to see you all again for my future purchases. More