Criswell Nissan

Oustanding buying experience Sam Trabulsi, the salesman, was truly outstanding. He made it very clear that his primary concern was helping me choose a vehicle with which I would Sam Trabulsi, the salesman, was truly outstanding. He made it very clear that his primary concern was helping me choose a vehicle with which I would be absolutely satisfied - and he succeeded! Of particular note was his willingness to show me another make vehicle sold by Criswell so I could compare side-by-side - how awesome is that!! With the understanding that everyone I dealt with at Criswell was just plain great, I also want to acknowledge the outstanding efforts of the finance manager Krystie Zhang. She made that part of the transaction both a breeze and actually pleasant! Finally, I'd like to give a shout-out to Jeff Greene. Due to a misunderstanding on MY PART, I had a concern about the pricing. Jeff helped me see what was really happening (a better than expected deal, not worse); and while it was my error all along, he went out of his way to ensure a great buying experience at Criswell Nissan! Jeff also was instrumental in finding the car with the trim and options I wanted!! More

A Remarkable Experience From the parking lot to the showroom, Superb customer service was in place. Sam greeted and was very knowledgeable in providing needed information in From the parking lot to the showroom, Superb customer service was in place. Sam greeted and was very knowledgeable in providing needed information in seeking a car to fit" my style and taste". Sam made shopping for a car much easier than expected. Sales, customer service, and Criswell is a perfect combination in a highly competitive auto market. I went to several dealerships, but Sam ended up being my salesman of choice. Thank you Sam and and Kystie for making my new car search a success story. More

Best car buying experience This was a great car buying experience. I researched online and dealers and cars, and when I finally arrived at criswell Nissan in Germantown, the exp This was a great car buying experience. I researched online and dealers and cars, and when I finally arrived at criswell Nissan in Germantown, the experience was the best I've had out of all the dealerships I visited. Sam had the vehicle all ready when I arrived and he knew every detail of the car. There wasn't anything I asked him that he didn't know. I was very impressed by his knowledge and professionalism. Krystie was amazing as well, her customer service relations are unmatched. I want to thank criswell Nissan so much for everything! I recommend them to anyone and everyone looking to purchase a great quality new car. More

Glad we went to Criswell (finally) - Sam is a true pro Criswell was our last stop after six other dealers, and we're glad we made the trip. From the moment we walked in, Kwame was very friendly and profess Criswell was our last stop after six other dealers, and we're glad we made the trip. From the moment we walked in, Kwame was very friendly and professional and got us into the vehicle we were interested for a test drive. We had spoken with Sam on the phone, but they were clearly good at working together like a team. Sam took care of us the rest of time there. He's really knowledgeable about cars. He encouraged us to check it out in the garage and never used any of the annoying and "hard" tactics we were subjected to at other dealerships. No tricks or bluffs, just professional service. Sam is smart and polite. He (and earlier Kwame) worked hard to answer all our questions about the vehicle. Brian in finance was very thorough and also very straight-forward and clear. No slick sales, and we never felt pressured even though it was late. All the staff graciously stayed after closing to help us finalize the sale so that we didn't have to make a second trip to pick up the car. This makes the second car we've bought from a Criswell dealership. More

Talk to Sam T for a Great Experience! Just recently purchased a used Hyundai Elantra for a great price. Sam was extremely friendly and polite, and was set on getting me the best deal poss Just recently purchased a used Hyundai Elantra for a great price. Sam was extremely friendly and polite, and was set on getting me the best deal possible. He was not pushy. He was also very honest about what he knew concerning the car, warranties, and pricing, and was always ready to get find any information that I asked for if he did not know the answer off-hand (which was very much appreciated). If you go out to Criswell Nissan, you would be doing yourself a favor to ask for Sam Trabulsi. More

Sam T. made buying a Nissan Leaf a nice experience! I recently filled out an online form to get prices on a new Nissan Leaf from several dealers. Sam T. was the first one to contact me and set up a tes I recently filled out an online form to get prices on a new Nissan Leaf from several dealers. Sam T. was the first one to contact me and set up a test drive. He was very knowledgeable and did not try to pressure me into buying a car right then and there. He had a Leaf ready when I arrived for a test drive, and was able to give me a lot of information about the car. The price that he quoted me was fair, and I didn't end up going to any other dealers. I highly recommend Sam T. if you are in the market for any Nissan. Not only is he knowledgeable, but he is also personable and friendly and does not stoop to pushy sales tactics. More

Go see Sam T I went to criswell after seeing the used car I was looking for online. Sam was very helpful and informative. Everyone took their time with us...even I went to criswell after seeing the used car I was looking for online. Sam was very helpful and informative. Everyone took their time with us...even though it was long after closing time. Sam T took great care of us even after the sale was closed. I got a great deal with great service. Thanks! More

Do You Like Being Ignored? I spent my entire 1-hr lunch break one day calling Criswell Nissan with the specific request to speak to the service technician who performed the hand I spent my entire 1-hr lunch break one day calling Criswell Nissan with the specific request to speak to the service technician who performed the hands on inspection of a used vehicle I wanted to buy long distance. Isn't that a normal question and reasonable request? Apparently not! and was given the run around and wasted an entire hour on this dealership. Never have I been put on hold for so long and forgotten too, listening to 1000X rings, with no one ever intending to pick up. Nor does the receptionist come back on to attend to your request. Who does this anymore when it's well known to all sales people the importance of customer service??!!! ONE HOUR WASTED WITH ZERO RESUILTS. So Criswell Nissan, poor customer service is earning you extremely low scores and negative comments here, which equals bad reputation. I'll ask the people at the Nissan dealership here in Nebraska instead, where we are always attended to, questions get answered promptly, receive friendly service, and are treated like viable human beings. More

low quality service I pick up my car today in the morning . I leave in the dealer yesterday for the first service. I'm very surprise the car is dirty, no clean at all .P I pick up my car today in the morning . I leave in the dealer yesterday for the first service. I'm very surprise the car is dirty, no clean at all .PSI Tires are all deferents so the dealer don't check tire pressures either. This is the more poor dealer service I got with car in all my entire life. The in car is new 2014 Altima and have mileage problem too but the dealer don't found any problem either... Nelson Fuentes C 703 851 3730 More

very bad experience ..as repeted customer.. Sales person david was nice.....but sales manager Alex was Very rude...dishonest about the car being in a price. .. Would you buy a car at sticker p Sales person david was nice.....but sales manager Alex was Very rude...dishonest about the car being in a price. .. Would you buy a car at sticker price..? I showed him other dealers price... He said ....I dont belive internet .. I just belive my computer... I am loseing money already with this price...if it is true why dont you go buy a car from them.. I turned my back without any regreat... More