Criswell Nissan

Very Satisified Had a wonderful experience with Dustin and everyone at the dealership. Prices were considerably less than other dealerships we visited and the experi Had a wonderful experience with Dustin and everyone at the dealership. Prices were considerably less than other dealerships we visited and the experience could not have been easier. Going through the whole finance process was easy with Krystie! From the initial phone call to having a car ready for us to look at - would highly recommend to anyone looking to purchase a car and getting an amazing deal. More

Superb Customer Service by Service Manager Andy Deusa What amazing experiences I've had at CRISWELL Nissan, located in Germantown, Md! Service Manager Andy Deusa and his team of professional and very exp What amazing experiences I've had at CRISWELL Nissan, located in Germantown, Md! Service Manager Andy Deusa and his team of professional and very experienced Service Advisors and Technicians have kept my 2003 Nissan 350 in immaculate condition. The customer service that I get from Andy and his team is beyond what I could have ever imagined. They take the time to get to know customers through general conversation with the customer. They genuinely listen to the specifics of the customer's concerns so they can better able service the customer. I originally purchased my 350Z in 2003 from DARCAR Nissan in Rockville, Md., and I had the worst experience as a customer that anyone could possibly imagine. DARCAR kept my newly purchased car for almost a month, just to get the imperfections in the rims repaired, and they NEVER offered me a loaner for a day or two. Without a doubt, that would have NEVER happened on Service Manager Andy' Deusa's watch! He is meticulous in striving to please the customer, even if a temporary loaner is absolutely necessary, if your car is down and you need to make arrangements for alternate transportation until your vehicle is ready. Now I don't know if CRISWELL Nissan could approve a loaner for an extended amount of time, but I do know that Andy will do everything humanly possible to get the customer's car back on the road with the necessary repairs made. Might I add that CRISWELL has even serviced my Mitsubishi V6 Galant GTZ. I was like, gee and I thought I had to take car to a Mitsubishi service department, when I was told that CRISWELL was more than happy to service my other car. That there, put the icing on the cake for me to know that CRISWELL Nissan is a one-stop shop. From the front bay area to the Master Technicians, I enjoy the best of customer service in how I am greeted and informed of what repairs need immediate attention, and the repairs that can hold off for a while. Andy is at the helm of the team, and the team is only as good as their leadership. They are a reflection of him and his leadership and guidance in ensuring that ALL customers are kept informed of status of repairs work. In the many years that I have had my car serviced at this location, NEVER have I ever been disappointed. From my observations and experiences, I clearly see that their goal is to please every customer to the best of their ability. I've had to leave my car there for a few hours and was comfortable with doing so. I knew when the shuttle driver came to pick me up from my house in Gaithersburg, MD., to transport me back to CRISWELL, that my car was repaired with the level of care that I expected and then some. From Andy, down to his Service Advisors Crystal, Jose, Kevin and Dave, I personally feel a connection to all of them. They treat me with respects and talk to me in layman's terms since I am not a mechanic. I just gas up and go, so what do I know about the mechanism of a high performance car such as the 350Z??? While in the bay area, I've observed them treating other customers with the same level of attention and care, and more importantly with the utmost respect. They ensure that ALL customer's concerns are heard and they (Andy and crew) direct their attention to the mechanical issues at hand. I have to give the mechanics and Master Technicians their kudos as well, they are the best. I always say that Andy and his crew are my extended family because they genuinely care about the concerns of not just me but ALL of their customers, and the proof is in their craftsmanship in providing the customer with detailed repairs made to their cars. On a more personal note, Andy knows that I perform volunteer work for a homeless men's shelter in Rockville, Md. Andy and his crew has aided me in my quest to help sustain the efforts of the shelter through their donations. I am awe-struck at how customer-friendly they all are and have the same concerns as I for those whose needs are greater than their own. My overall review is genuinely based on the superbly outstanding customer service that they provide me when I bring my car(s) in for service. I could not have lucked up and found a dealership, which to me, has the BEST Service Department. Andy Deusa reigns supreme in my book!!! Honorable mentions: Might I add that I thoroughly enjoy conversing with the employees of the Sales Department as well, I love interacting with people and have enjoyed over the years conversations with Kwame, Sean, Chris Rod, and Marcio. Everybody is so customer-friendly, and take the time to greet you and make you feel comfortable in the Criswell environment. When you come through door, you are greeted with a smile by Jeff. I love getting me a hot Mocha from the waiting area, then sitting and watching the big screen television and interacting with the other customers. I cannot say enough about the warm environment that the employees at CRISWELLl create for the customers that are serviced at this location. Even the cashiers always friendly. This is what keeps customer's coming back again and again. From the front door to the back and everybody in between should be commended for the exemplary professionalism displayed and the exceptional customer service provided! I'm sure reviews of this nature makes the General Manager very, very happy, as he should be knowing his personnel are second to none! Sign me as 'a more than satisfied customer' Yvette "Silvafox" Johnson More

Satisfied with experience at Criswell Nissan I was very satisfied with my experience at Criswell Nissan. My sales agent, Sam T., went out of his way to make sure I was completely happy every step I was very satisfied with my experience at Criswell Nissan. My sales agent, Sam T., went out of his way to make sure I was completely happy every step of the way and made this process enjoyable. The staff at Criswell Nissan was very helpful and I would recommend them to anyone looking to buy a new car. More

Awesome Sam was very helpful and everyone else in the store was very nice. The dealership made me feel compfertable and I would recommend to first time Byers. Sam was very helpful and everyone else in the store was very nice. The dealership made me feel compfertable and I would recommend to first time Byers. They will help you every step of the way!!! More

Purchase of NV Passenger Van I had the opportunity to work with Sam on my recent purchase of my new NV Passenger van. He was polite, knowledgeable, and very respectful of my time I had the opportunity to work with Sam on my recent purchase of my new NV Passenger van. He was polite, knowledgeable, and very respectful of my time. With my family along for the experience, he made sure they were comfortable and was totally transparent when it came to negotiations. I appreciated all of it! I'll be recommending this location to all those interested in owning a Nissan. Great experience! More

Amazing experience with Criswell Nissan Staff! Sam is very knowledgeable, informative, patient and helpful. He stated from the very beginning of the sales process that his goal was to help us sele Sam is very knowledgeable, informative, patient and helpful. He stated from the very beginning of the sales process that his goal was to help us select a car that we were completely satisfied with and assured us he would give us the best deal he could. He did exactly that! :-) The Sales Manager, Jerome White, also did everything he could to help with the sales process. Krystie from Finance was super pleasant to work with and explained all of our options and was extremely efficient. It was a very smooth process and end to the sales transaction. More

AMAZING DEALERSHIP WITH AMAZING CUSTOMER SERVICE!!! Wow, Sam did an amazing job from beginning to end of the sale. When i pulled in the parking lot i saw Sam in his office, and when i get out of the car Wow, Sam did an amazing job from beginning to end of the sale. When i pulled in the parking lot i saw Sam in his office, and when i get out of the car Sam was waiting for me outside of the door. I found that absolutely incredible but that is not all. I came in with my 3 year old son who is not very still, Sam kept his Cool with him every step of the way and did not seem annoyed at all. He established what I was looking for and my price range and he reassured me that he could make it happened, which to surprise he did. I came in with my son at 7 at that time my son was starting to get hungry obviously there is not food in the dealership but when i was working with Krystie Zhang Sam surprised my son with a Happy Meal from Mcdonalds, i was very grateful and surprised, no one and i mean no one has ever done anything like this before especially not a dealership. I am very very please with Sam who did a great job. Krystie Zhang is by far the best Finance specialist i have ever dealt with. Was very very professional and walked me through everything, I must say i walked out of the dealership 100% happy. Amazing dealership experience from start to finish Sam and Krystie, i can see you guys running the place in a couple years! Once again Thank you to the both of you!!! More

5 stars all the way!!! Sam was the greatest. He got me everything I needed right down to the color of the car. Sam is the guy to see if you're thinking Nissan. Kathy Neth Sam was the greatest. He got me everything I needed right down to the color of the car. Sam is the guy to see if you're thinking Nissan. Kathy Nethercutt More

"Greatest Experience EVER!!!!" My husband and I went to Criswell Nissan today and had the best experience buying a new car!! Sam and I spoke over the phone concerning a new car. Wi My husband and I went to Criswell Nissan today and had the best experience buying a new car!! Sam and I spoke over the phone concerning a new car. Within an hour, we were down at the dealership purchasing the car. Best experience I have ever had buying a car!! - he is kind, generous, and a great sealer all around. Krystie, in the finance department, is also one of the best! She is the most down to earth person in any finance department I have been in. Never had an individual like her!! These two employees are the best I have ever dealt with. If I have to buy another Nissan vehicle, which I may have too soon, I will be back to see them. Thank you so much!!! More

Never in my life have I been disrespected so blatantly. I visited Criswell Nissan this evening in hopes of purchasing a new Pathfinder. Although we did not make a deal, I had a pleasant experience with my s I visited Criswell Nissan this evening in hopes of purchasing a new Pathfinder. Although we did not make a deal, I had a pleasant experience with my sales person. As I was preparing to leave the dealership, the sales manager, Jeff Greene, became involved in the negotiation. I explained that I understand they had a business to run and it was okay that we weren't able to make a deal. He told me " it's only $500, that's nothing if you're financing." I explained that I understood it would make a minimal difference in the monthly payment, but that I came in with a number in mind to spend, and due to unforeseen circumstances it wouldn't work out. I assume he did not like my answer, as he then arrogantly and dismissively turned his head and began talking to a co-worker. I was immediately offended and told him so. I asked for his name and business card, but he did not supply it. I was okay with not being able to make a deal, but I find it appalling that I would be so disrespected, in front of other employees no less, for being willing to walk away. I feel that a sales "manager" should set the precedent for the standard of service expected from their staff. I think he could have taken a few pointers from his staff. As I stated previously, we had a pleasant experience with our original sales person, but after my brief interaction with Jeff, I will not be returning to Criswell Nissan, or anyone other Criswell for that matter. More