Criswell Nissan

Awesome Service!!! Today I made first vehicle purchase! I had visited various dealerships and I wasn't pleased with their customer service. It wasn't until I came to Cri Today I made first vehicle purchase! I had visited various dealerships and I wasn't pleased with their customer service. It wasn't until I came to Criswell Nissan that I was actually able to walk away happy and super pleased with everything! Sam (sales person) worked closely with me to ensure that I was a satisfied costumer! Thank you Sam! I will be returning to make future purchases! I can say that my first experience buying a car was awesome :) More

Efficient, Friendly and Professional I used to live in Rockville and I would take my Nissan in for service at the Nissan dealer there. I dreaded even getting an oil change. The service co I used to live in Rockville and I would take my Nissan in for service at the Nissan dealer there. I dreaded even getting an oil change. The service consultants were rude and it always took forever! I recently moved to the Germantown are and I was surprised to find out that there was a Nissan dealership close to my home. I had to get a simple oil change and I didn't know what to expect based on my previous dealings with the Rockville Nissan. I went in expecting the worst and boy was I wrong. I had the pleasure of being help by Patricia Guevara. Now I will never go anywhere else. She was friendly and very informative. She answered all of my questions and didn't make me feel dumb for not knowing much about mechanics. I was in and out within 45 min and they even washed my car! I would highly recommend to do all Nissan servicing there. Just make sure that you ask for Patricia! More

Exceptional service by Victor Villalobos @ Nissan I would like to take this opportunity to thank you for the exceptional service provided by Edwin Perez (Sales Consultant) and Victor Villalobos (Niss I would like to take this opportunity to thank you for the exceptional service provided by Edwin Perez (Sales Consultant) and Victor Villalobos (Nissan Finance Specialist) at the Criswell Nissan to our family when purchasing a car. The Nissan Versa is our first car we purchased from your company. During this purchase most Importantly I am thankful to Victor Villalobos because after choosing my car I was really not sure if I would be eligible for a loan because my credit history was only four months old as well as the insurance companies quote me very high prices because my license were new. But Victor rescued me from all the hassle, He passed me a loan with a very low interest rate and also He went out of the way and got me a very special reasonable rate for the insurance which no one offered me at the time. He made it happen. Both of their excellent service made our family members to continue to call Criswell Nissan when we're in the market for a new car in future. I have also referred other people to Criswell Nissan. Thank you again for your excellent service." - Thilanka Dolamulla More

WOW!!! I REALLY ENJOYED MY EXPERIENCE @ CRISWELL..EVERYONE WAS SOOOOO NICE..?? ESPECIALLY SAM TRABULSI AND VICTOR IN FINANCE.. I HAD A BAD EXPERIENCE AT 3 O I REALLY ENJOYED MY EXPERIENCE @ CRISWELL..EVERYONE WAS SOOOOO NICE..?? ESPECIALLY SAM TRABULSI AND VICTOR IN FINANCE.. I HAD A BAD EXPERIENCE AT 3 OTHER NISSAN DEALERSHIPS ..THESE SURVEYS REALLY DONT GIVE THE VALUE OF THESE FOLKS..ITS BECAUSE OF CUSTOMERS LIKE ME AND OTHERS THEY GET MENTION..BUT MORE NEEDS TO BE DONE FOR EMPLOYEES LIKE THESE..$$$$ !! A LOT OF PEOPLE VALUE MY RECOMMENDATIONONS..I WILL DEFINITELY BE SCREAMING THIS DEALERSHIP TO THEM..?? MR.SAM & VICTOR YOU GUYS ROCK!! ???? More

Service Dept I have been taking my 2004 Murano with 104,000 miles to Criswell for several years with variable satisfaction. It always seems expensive but a lot of I have been taking my 2004 Murano with 104,000 miles to Criswell for several years with variable satisfaction. It always seems expensive but a lot of the time I feel I get straight advice about what needs to be done. Not today--I went in for a service soon light. I was told it would be a diagnostic of $135 if I declined service. They found about $3,500 of recommended work to do, of dubious necessity, when the diagnosis showed only a "minor fume leak" from the gas cap. Then when I declined the work they charged the $135 plus a 10% environmental shop supplies disposal fee--even though they had only run a diagnostic screen. They also wanted to get an estimate on how much they would give for a trade in allowance. It felt like a xxxx up service price and hard sell on a new car. Never again. More

Whenever service done and she responded us well quickly. She is great person and very friendly. She is professional and very polite person. Dress well. She should be high position in that dept. She respects She is great person and very friendly. She is professional and very polite person. Dress well. She should be high position in that dept. She respects to every customer. Thanks More

Outstanding Experience My finance and I purchased an Altima last night at Criswell Nissan. Our sales rep was Isaac and he was amazing, to say the least! He met us on Monda My finance and I purchased an Altima last night at Criswell Nissan. Our sales rep was Isaac and he was amazing, to say the least! He met us on Monday evening when we first stopped into the dealership to look at new vehicles. He was patient, knowledgeable of the vehicles we were looking at, and made sure that all of our questions were answered. The car buying process can be stressful and Isaac made us feel comfortable. He, and the manager Randy, provided us with a quote that detailed the cost of the vehicle, incentives/rebates we qualified for, credit for our trade-in, sales taxes, and any fees that applied. The total cost of the vehicle was black and white - everything was clearly shown and they were upfront about everything. While we were at the dealership every employee was friendly and even said hello and smiled in passing. When we returned on Wednesday evening to complete our purchase, Isaac made sure that we knew everything about the vehicle. I sat in the driver's seat, my finance in the passenger, and Isaac went over every button, indicator, and feature. He then had the vehicle cleaned and tires shined while we were taking care of the paper work. The manager also made a point to stop by and 'welcome us back.' Before leaving, Isaac took us to the service department to set-up the first of four oil changes that come with the purchase of our vehicle. He even assisted in setting up the Bluetooth with our phones before we left for the evening. Today, the day after purchase, Isaac called to make sure everything was okay and to see if we had any additional questions. The staff as Criswell Nissan was more concerned with making sure their customer's have a positive experience than just selling cars. The patience, knowledge, attention to detail, and genuine care that the staff at this dealership exhibit make the entire experience personable. More

Quality of service The service department at Criswell Nissan in Germantown, MD is excellent. Always very courteous, precise and on time. Jobs are done with high quality. The service department at Criswell Nissan in Germantown, MD is excellent. Always very courteous, precise and on time. Jobs are done with high quality. I wish to emphasize that my service adviser Crystal Vanderpuije is outstanding. Thank you, Crystal! More

New Car Wonderment Visited on 6/26 and met with Sam. I had already found the car I wanted online and just needed to see it in person and drive it. Sam made the entire ex Visited on 6/26 and met with Sam. I had already found the car I wanted online and just needed to see it in person and drive it. Sam made the entire experience most enjoyable! I also had a very good, relaxed experience with Krystie to arrange the financing. She was very helpful and we arranged everything to my liking. A Super experience all-around. More

THE WORST SERVICE EVER Went in for an oil change on 6/13. Patricia was my adviser. After the service was done I looked around to see if there were any issues with my car. No Went in for an oil change on 6/13. Patricia was my adviser. After the service was done I looked around to see if there were any issues with my car. Noticed that passenger side rocker panel had a bump on it. I let Patricia know about the issue. Person who was in charge that day took a look at the issue and told me that it's prob due to improper lifting of the vehicle and told me to come back next week. I get a voice mail from Patricia on Wednesday the june 17th. I called her back and let her know that everything was fine and i will be coming in on Saturday (6/20) first thing in the morning to get the rocker panel issue resolved. First thing out of her mouth was they are too busy and not sure if they will be able to resolve the issue and says something like don't you live far away? blah blah blah and try to get some excuse for me to not come to their department. I told her that we confirmed this past saturday that i will be coming in to get this matter resolved. She says ok and will let the manager know that i will be coming in. At this point I was getting pretty upset as to why she hasn't mentioned this to her manager. I'm assuming that she wanted to hide this issue from him and try to not come to the dealership. This is very unprofessional. As of coming into your dealership... consider yourselves lucky. i just took it to my personal bodyshop and within minutes they were able to fix the problem, free of charge. Bad news for you guys, this will be reported in all social media as well as I will be contacting BBB and state attorney to file complaints. If you guys pride in customer service, then act like one and take action immediately. We got our cars serviced at your shop and you guys are the one who caused this accident. Take priorities in them first before servicing others. More