Criswell Nissan

Great experience on my first lease. I got a Nissan Rogue 2016 and I did a 36 month lease term. Cesar Yanes was very helpful and answered all the questions we had, helped us to understand I got a Nissan Rogue 2016 and I did a 36 month lease term. Cesar Yanes was very helpful and answered all the questions we had, helped us to understand the lease process and made it very easy, it was a great experience, definitely I will do it again on my next purchase. More

Great experience, no pushy sales tactics I leased a 2016 Nissan Maxima through Criswell Nissan yesterday and had an excellent experience with every employee involved in the process. Ellen Si I leased a 2016 Nissan Maxima through Criswell Nissan yesterday and had an excellent experience with every employee involved in the process. Ellen Singh was my "on point" incredible sales person. I told her what I wanted and she delivered with speed and accuracy. There were no games, the agreed price was honored and she ensured that the vehicle met my specifications. Working with the manager, Randy Smith, she went above and beyond to make it happen and meet my deadline. Next, I worked with Krystie in finance. She was fast, efficient and helpful. The process was smooth and seamless. Jeff Greene quickly processed out my old lease and Dave, the service manager, offered his personal assistance for any issues that might arise. I will renew my next lease with Criswell in 36 months. I highly recommend Ellen and the entire dealership. More

Used Pathfinder Purchase We have never been to Criswell Nissan before. We were in the market for a used SUV. We walked into Criswell yesterday (04/09) and Michael met us at th We have never been to Criswell Nissan before. We were in the market for a used SUV. We walked into Criswell yesterday (04/09) and Michael met us at the door. He listened to what we wanted and found the perfect vehicle for us. He worked with us on the price and it was a quick and easy process!! No pushy sales tactics here and that is very important to use. Krystie, our finance person was very nice, efficient and we had some laughs. Awesome experience and we will be back when we are in the market for our next Nissan!! We love our Pathfinder and Crisswell Nissan! Mark and Monica More

Excellent Service! I had never been to Criswell Nissan before, but I was in the market for a new vehicle and the 2016 Maxima really caught my eye. I submitted an online I had never been to Criswell Nissan before, but I was in the market for a new vehicle and the 2016 Maxima really caught my eye. I submitted an online inquiry on 4/9/16 and got a response almost immediately from Ellen Singh. She arranged an appointment for me to meet with Sam Trabulsi for the following day. Upon arrival, Mr. Trabulsi was incredibly friendly and professional. He took the time to listen and I never felt pressured during the time I was there. I then met with the finance manager, Victor Villalobos, and he explained everything thoroughly and I ended up financing the vehicle through Nissan. At the end when I was waiting for my new vehicle, Mr. Trabulsi went above and beyond by cleaning the car himself. These three individuals are fantastic. I appreciate the high level of service you provided me this past weekend. Thank you. More

He Delivered Above and Beyond!! My experience with Cesar Yanes started with a conversation over the phone which left me very optimistic that he could put me in a Nissan vehicle that My experience with Cesar Yanes started with a conversation over the phone which left me very optimistic that he could put me in a Nissan vehicle that would more than satisfy my needs. When I arrived to the Nissan Criswell dealership in Germantown, Maryland Cesar was very welcoming and ensured me that he would do everything in his power to get me in a quality vehicle. He worked tirelessly with the finance department to get me all the discounts and incentives that resulted in me driving off with my first new vehicle (2016 Altima). This car is unbelievable, I am still learning all of the technology that this car has! I was credit challenged with a balance owed on my car but Cesar made me feel confident that he could make the deal happen and he delivered above and beyond my expectations. I don't even have to go to the DMV because they are a one stop shop and they provide you with your tags and registration, what more could you ask for. I do believe that he really cares about satisfying his customers. If you want a real compassionate salesman that can get your deal done, do yourself a favor and go see Cesar Yanes and the Nissan Criswell family in Germantown, Maryland. More

A wonderful experience I felt that they were listening to my requirements. They were not trying to push SUV's that were on the lot, but were searching off-lot to find an SUV I felt that they were listening to my requirements. They were not trying to push SUV's that were on the lot, but were searching off-lot to find an SUV's that MET my requirements. This is the second vehicle that I have bought from Criswell in the past two years. I came back to Criswell because of the great sevice that I recieved on the purchase of the first vehicle. That service continued on the second purchase. More

Sam was amazing!! You'll never have a better car buying experience than at Chriswell Nissan. My salesperson Sam Trabulsi was amazing, not only did he stay late, he nego You'll never have a better car buying experience than at Chriswell Nissan. My salesperson Sam Trabulsi was amazing, not only did he stay late, he negotiated a better deal for us and got me in my dream truck!! He worked tirelessly with Victor from finance (who was also amazing) to get me the best deal. In the days to follow my sale he contacted me to make sure everything was great and even helped me set up my Bluetooth and showed me the electronic features on my vehicle. If you are in the market for a new vehicle, Sam's your guy! More

Able to make it work Dealing with multiple identity theft cases which led to a repo in my name I never knew about and multiple other issues on top of a nasty divorce, I wa Dealing with multiple identity theft cases which led to a repo in my name I never knew about and multiple other issues on top of a nasty divorce, I was hesitant to deal with a dealership after my previous car bit the dust. Having dealt with Chris Sommers before due to helping a friend buy a vehicle from him with exactly all the features she wanted within her budget, I knew if anyone could help it would be him. I gave Chris a call and told him my vehicle died and I was looking for something new. He immediately told me to come in next chance I got because he had the perfect vehicle for me and he could make it happen. After I came in he laid the plan out on the table, explained everything, answered any questions I had with no problems or hesitation. He brought me to my new car, an Altima and told me he was making sure I got the sports package as he noticed I eyed it previously. He suggested I go for a 3 year lease to lower the payments and that would help start raising my credit again and build a relationship with the dealership to help me with a purchase if I wanted to go through them later. Krystie was on top of everything in the Finance department. Constantly pushing and pushing to get me the lowest rate possible which made my payments easily affordable. Overall, this was an oxymoron of a dealership.....an honest dealership is unheard of and this one was straight forward and to the point while still being extremely friendly. More

Made buying a new car less stressful. Going into getting a new car, I knew I wanted a Nissan Rogue with a dark interior. I did the research and found the vehicle I wanted at the Criswell d Going into getting a new car, I knew I wanted a Nissan Rogue with a dark interior. I did the research and found the vehicle I wanted at the Criswell dealership. I spoke with Chris Sommers on the phone on a Friday and set up a test drive on a Saturday. Unfortunately when I got there on Saturday, they had sold the Rogue I wanted after Chris had left for the day. We sat down and and talked about exactly what features I wanted and the price point I wanted to stay in. They didn't have exactly what I wanted in stock so Chris took down everything I wanted ( moon roof, no navigation, exterior color, interior color, etc) and even my second choices and sent the specs to their buyers so that I could get everything I wanted. It did take a few weeks but Chris kept me informed of what was going on every step of the way and even handled service issues that popped up so I wouldn't have to. I also dealt with Victor in the Finance office. He made everything quick, easy, and as painless as it could be. I have even sent others Chris's way because he made buying a car so easy. He is definitely a car salesperson to trust which is rare these days because he wants the buyer to be happy not just sell a car. More

A refreshing breeze (because I did not finish my review!) Buying a new car with a trade-in is often as funny as dealing with the DMV or getting a root canal. I bought a new Altima and got the nicest, most pro Buying a new car with a trade-in is often as funny as dealing with the DMV or getting a root canal. I bought a new Altima and got the nicest, most professional treatment from Chris. The process was fast, short and sweet as we came to agreement in less than 20 minutes! I have been a Nissan customer for 30 years and bought Sentras, Pathfinder, Maximas and Altimas in 8 different dealerships. Chris Sommer is the best Nissan salesman I have ever delt with. Should you want to buy a Nissan in this area, he is the man to talk to! More