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Criswell Nissan
Germantown, MD
908 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary concern is the satisfaction of our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 908 reviews
December 31, 2016
Very bad salesmanship Very Disappointing experience. Sales manager was not ready to negotiate when the car was sitting fore more than a month. Seems like they donot care to Very Disappointing experience. Sales manager was not ready to negotiate when the car was sitting fore more than a month. Seems like they donot care to make the sales and donot want to work with customers. More
by Joyful
Employees Worked With
Randy Smith
December 29, 2016
Warranty service Had a great experience. Service center took care of a warranty issue related to an axle seal leak. They diagnosed, ordered parts, repaired problem are Had a great experience. Service center took care of a warranty issue related to an axle seal leak. They diagnosed, ordered parts, repaired problem area, test drove vehicle afterwards, and the rest is history. Would definitely use this service center again. More
by xterra2013
Employees Worked With
Andy Deusa, Crystal Vanderpuije
December 29, 2016
Finance - easy ! This dealership is professional, answered all my questions and worked with me . Chris Sommers , I would recommend . Non pushy, answers all questions a This dealership is professional, answered all my questions and worked with me . Chris Sommers , I would recommend . Non pushy, answers all questions and works with customers to get the best price . I purchased my new car , I went to Finance to work with Krystie Zhang . She worked with me , got me a great warranty package and I left the dealership smiling. She was very friendly and the finance process was quick and painless. It was one of the best experiences buying a new car . More
by jcullen2016
Employees Worked With
Krystie Zhang, Chris Sommer
November 14, 2016
Best customer service every I would like to thank everyone in the service garage for looking out for me. About 1 month ago I had got the car from criswell Honda and they did not I would like to thank everyone in the service garage for looking out for me. About 1 month ago I had got the car from criswell Honda and they did not want to change my brakes at all they told me no they will not do it so I tried my luck at Nissan and explained to them how Honda was treating me. So even though I didn't get the Nissan Altima S from there they have helped me with all my issues with the car so yes I will recommend everyone that has a Nissan or want a Nissan to go to Criswell Nissan in Germantown Maryland More
by DjSoundz91
Employees Worked With
Andy Deusa, Crystal Vanderpuije, Dave Scott, Patricia Guevara, Michelle Cevallos, Susy Montiel, Angie Robbins
November 04, 2016
Most impressive service While visiting in Germantown my Nissan transmission died. Vehicle was quickly tested, parts ordered, and work was completed earlier than expected. I While visiting in Germantown my Nissan transmission died. Vehicle was quickly tested, parts ordered, and work was completed earlier than expected. I am extremely impressed with this dealership. More
by Pauls,nancy
Employees Worked With
Crystal Vanderpuije
October 11, 2016
Fast & Thorough! Crystal was fantastic, keeping me informed throughout the process. My problem was 2 years old (and worsening) and was unresolved by other independent Crystal was fantastic, keeping me informed throughout the process. My problem was 2 years old (and worsening) and was unresolved by other independent service centers who recommended "new spark plugs" or "new coils" with no guarantee the that the problem would be fixed. Criswell diagnosed and replaced the camshaft position sensors, and the problem was (mercifully) solved! More
by RJ Hall
Employees Worked With
Crystal Vanderpuije
September 30, 2016
Overall excellent experience Ellen Singh was my sales consultant. She was absolutely fantastic! She was extremely knowledgeable, thoughtful, and professional throughout the entire Ellen Singh was my sales consultant. She was absolutely fantastic! She was extremely knowledgeable, thoughtful, and professional throughout the entire process of purchasing the vehicle. She had a genuine interest in my needs and made the purchasing of the vehicle extremely easy and stress free! Victor (financial consultant) was awesome as well! He worked with me and found a way to make the contract work to my needs! Overall an extremely professional and consumer friendly dealership!!!! More
by Fernando82
Employees Worked With
Victor Villalobos, Ellen Singh
September 25, 2016
Caution - you may waste your time and get cheated!!! I went to this dealer to buy out my lease. I was a given a figure, which I negotiated with a sales representative and she verbally agreed with her man I went to this dealer to buy out my lease. I was a given a figure, which I negotiated with a sales representative and she verbally agreed with her manager approval. When I went in the next time to close the deal, I was shocked to see the price that was much higher than what I agreed. I came out wasting my time and unnecessary anxiety. To me, this dealer has little concern on customer experience. One of my worst experience!!! My advice: get everything in writing before you sign anything. More
by VJ 123
Employees Worked With
Krystie Zhang, Randy Smith, Mia Rochelle
September 24, 2016
Excellent sales team Jaimin was an excellent sales representative. Very knowledgable about the truck in question and was willing to work with us to make it happen. Sale ma Jaimin was an excellent sales representative. Very knowledgable about the truck in question and was willing to work with us to make it happen. Sale manager Matt was clear and precise when explaining questions we had about financing and in negotiations. Neither Jaimin or Matt was pushy in trying make a sale they were understanding of our price point and wanted to make it work. Highly recommend this sale team to others. More
by Robinsmk55
Employees Worked With
Jaimin Parikh, Matthew Young
September 08, 2016
Purchase of 2016 Nissan Frontier Sales personnel listened and took my situation into consideration when trying to negotiate a price that I could comfortably pay. When the negotiation Sales personnel listened and took my situation into consideration when trying to negotiate a price that I could comfortably pay. When the negotiations came up a little higher than what I had budgeted for the purchase, the sales manager proposed an "outside-the-box" solution to get me into the vehicle. They were fair and honest without trying to squeeze every last penny out of me. After we had agreed on the terms of the deal, the paperwork was handled quickly and accurately. The entire transaction took just over three hours from the time I drove onto the lot until I drove off in my new truck. Everyone I dealt with at the dealership treated me with kindness and courtesy... the way a customer should be treated. I will definitely recommend Criswell Nissan to anyone in the market for a new/used vehicle. Although it's about a 40 mile trip (one-way) from my house, Criswell will be my first stop if/when I find myself shopping for another vehicle. More
by CEM
Employees Worked With
Vince Kerivan, Prince Metzger
