Criswell Nissan

Exceptional service Everything was great from the moment I came in until the moment I left premises (with a new vehicle). I want to give a special thanks to my sales co Everything was great from the moment I came in until the moment I left premises (with a new vehicle). I want to give a special thanks to my sales consultant Rafael Maldonado and his sales manager Mike Hernandez! Rafael M., was exceptional and very professional at all times. He listens, explains, and understands the buyers point of view. Rafael didn’t care how much time he spent with me (I was taking a long time to make a selection), he also took me next door, to the Honda dealership! He showed me as many cars as I wanted to see and drive! He is amazing! I’ll definitely go back! Rafael and Mike are exceptional and professional. Thanks sooo much guys! More

Danny at Criswell Nissan, Germantown! Sales associate, Danny Nguyen Le, helped me through my car buying experience and he was great! He was very patient and honest throughout the process! Sales associate, Danny Nguyen Le, helped me through my car buying experience and he was great! He was very patient and honest throughout the process! I’d highly recommend asking for him if you visit Criswell Nissan in Germantown, MD. More

Excellent customer service I am writing because in April 2019,I wrote a review for a sales employee that I had a problem with and gave him and the sales department a very low ra I am writing because in April 2019,I wrote a review for a sales employee that I had a problem with and gave him and the sales department a very low rating on all services. Unfortunately, since my car was in the service department the ratings went to Ericka. Ericka is very personable, cheerful, willing individual who is always ready to help her customers. Ericka has been able to answer all my questions every time i have brought my Murano into the shop. Unfortunately, I am unable to change the ratings that went against her in April. I feel awful. Ericka you are a very special woman with a great personality. More

Great experience I looked at a few dealerships but came back to Criswell Nissan...1) no pressure sales 2) knowledgeable and friendly staff 3) great deal 4) awesome cus I looked at a few dealerships but came back to Criswell Nissan...1) no pressure sales 2) knowledgeable and friendly staff 3) great deal 4) awesome customer service after the sale. I was not looking forward to getting a new/used truck but they made the experience exceptional. I would buy another car from Criswell Nissan. More

Very pleased! The price for my 2015 Nissan Sentra was what attracted me to the car, and the process of purchasing it went very smoothly. Brian was so kind to have f The price for my 2015 Nissan Sentra was what attracted me to the car, and the process of purchasing it went very smoothly. Brian was so kind to have followed me to drop off my old car at the location I needed to go to get rid of it. He went above and beyond to help me with my new purchase! I left feeling like I made a good decision for myself. Thank you!! More

My Murano Had a wonderful experience buying my Murano. Brian was helpful through each part of the whole process. Thanks for helping me find the car I love! Had a wonderful experience buying my Murano. Brian was helpful through each part of the whole process. Thanks for helping me find the car I love!! #MythirdNissanfromCriswell More

Danny's Review /Dylan Danny did a great job helping us out. Dylan very helpful as well .,I do wish it would have been bought to my attention that I was eligible for a disco Danny did a great job helping us out. Dylan very helpful as well .,I do wish it would have been bought to my attention that I was eligible for a discount with my job.....I was asked where I worked . I do appreciate the vehicle was bought to my home., So far I really like my new Rouge. More

New car purchase I was very happy of my experience with Danny and Dylan. It was not take too long to settle the deal of the new car and trade in value with the old c I was very happy of my experience with Danny and Dylan. It was not take too long to settle the deal of the new car and trade in value with the old car. I was able to drive the car home after 4 hours in dealership. More

Kind, transparent, and credible We did not end up buying a car from Rafael and his team but it was no fault of theirs!! The car we wanted ended up having structural damage reported o We did not end up buying a car from Rafael and his team but it was no fault of theirs!! The car we wanted ended up having structural damage reported on the CarFax after it was certified. They only saw it when they pulled the CarFax to make a deal with us. They pulled the car off the lot immediately and wouldn’t sell us a previously damaged vehicle. Through the search and test drives, Rafael was kind and genuine. We never felt pressured! Thank you for a positive experience!! More