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Criswell Nissan

Germantown, MD

4.5
910 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 910 reviews

January 29, 2020

Rafael was a great salesman but an even better service ambassador on all Srvice issues and even follows up to this be sure I’m taking advantage of all the benefits I’m entitled to. More

by dollarboz
Recommend Dealer
Yes
Employees Worked With
Kevin Szot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Crabbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Sommer, Gene Lopez, Rafael Maldonado Larios, Danny Nguyen Le, Mike Hernandez, Corey Poole, Peter Sorice, Kevin Daniels
Jan 30, 2020 -

Criswell Nissan responded

This is great news! Rafael and the team at Criswell Nissan are here to help with all of your automotive needs and we take that job seriously. It's fantastic to see that you can rely on our friendly and knowledgeable staff to ensure your vehicle is taken care of every step of the way. We look forward to seeing you soon!

January 27, 2020

I had an awful experience at the criswell Nissan today, the wait time was way to long for a annual oil change. Wanted to charge me 45.00 to plug my tire. More

by Jannielnelson
Recommend Dealer
No
Employees Worked With
Jimmy was great with his troubleshooting , Juan Sessarego, Dan Lichtman
Feb 14, 2020 -

Criswell Nissan responded

We're sorry to see that your visit was anything less than outstanding and hope that you will allow us another chance to work with you to offer a more positive experience.

January 06, 2020

Great,productive Chris sommer was very kind especially In hard moments. Including the productive management had made us more comfortable and confident in the area of More

by Ladan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Sommer
Jan 06, 2020 -

Criswell Nissan responded

We really appreciate this positive review! We're happy to see you were pleased with your recent visit to our dealership and look to working with you again. Don't hesitate to reach out if we can assist in any other way.

December 16, 2019

Someone needs to show Mike Hernandez how to provide good customer service. We were excited to look for a new vehicle, but when it was time to deal with him, he made us feel as if he wasn’t interested in hel More

by BJ
Recommend Dealer
No
Employees Worked With
Mike Hernandez
Jan 02, 2020 -

Criswell Nissan responded

Thank you for sharing these comments with us. We appreciate all feedback and have forwarded your comments to our management team for review. We sincerely apologize that your experience at our dealership was not more positive and hope that you will allow us another opportunity to work with you in the future to offer a more positive interaction.

December 15, 2019

Mr Rafael goes over and beyond customer satisfaction . His product knowledge is good. Commitment to work is great and service with smile. Be back soon More

by Raman
Recommend Dealer
Yes
Employees Worked With
Gene Lopez, Rafael Maldonado Larios, Mike Hernandez, James Cook III
Dec 16, 2019 -

Criswell Nissan responded

Thank you so much for sharing these kind comments with us! Rafael does indeed provide an excellent car buying experience with a personal touch. We're pleased that we met your expectations and look forward to your next visit with us!

November 26, 2019

The sales person never gave me a new vehicle price insists on bringing my car first To trade in, others dealers send me price first. More

by martinevans70
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2019 -

Criswell Nissan responded

Thank you for bringing this to our attention. We are sorry to see your experience at our dealership was anything less than excellent and welcome you to reach out to our general manager to further discuss your buying options. It is our sincere hope that you will consider giving us another opportunity to work with you to provide a better buying experience at Criswell.

November 19, 2019

I would recommend working with Danny Nguyen. He has a low pressure approach and was very responsive to my inquiries during the test drive and purchasing process. More

by Bds0716
Recommend Dealer
Yes
Employees Worked With
Danny Nguyen Le
Nov 21, 2019 -

Criswell Nissan responded

We're thrilled to see you experienced an easy and enjoyable car buying experience while working with Danny! Don't hesitate to reach out if you have additional questions about your vehicle. Thanks again for choosing Criswell and taking the time to share this great review.

November 01, 2019

I dealt with Gene Lopez on two separate occasions, both times there were zero issues or concerns. Gene showed my wife & father both the utmost courtesy and respect and made their purchasing as smooth an ex More

by FrankLamenia
Recommend Dealer
Yes
Employees Worked With
Justin Gargiulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Lopez, Mike Hernandez, Juan Rubio
Nov 06, 2019 -

Criswell Nissan responded

We sincerely appreciate you sharing these comments with us. It's always nice to hear the details of a great car buying experience at our dealership. Our staff is always ready to help with any of your automotive needs and truly values your continued patronage. Thanks again for choosing Criswell!

October 24, 2019

Excellent customer service Rafael is an excellent sales associate, tending to everything I needed before, during, and after my sale when through, even on his days off. Dealershi More

by Rob S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rafael Maldonado Larios, Juan Rubio, Dylan McKee, James Cook III
Oct 29, 2019 -

Criswell Nissan responded

Thanks for taking the time to tell us about your recent car buying event at Criswell! Many of our customers comment on the superb customer care they receive when working with Rafael throughout the purchasing process and we're happy to see you had a great experience as well. We look forward to the next opportunity to work with you!

October 19, 2019

Great Salesperson This is the 2nd car that I bought off of Rafael. He is honest, hard working, and bends over backwards to make you happy. I highly recommend him. More

by Ttmiller7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willie, Rafael Maldonado Larios
Oct 21, 2019 -

Criswell Nissan responded

Thank you for your continued patronage! It's rewarding to see that you can depend on Rafael to provide a top notch car buying experience at Criswell Nissan. We value the opportunity to work with you and sincerely appreciate the recommendations.

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