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Criswell Nissan

Germantown, MD

4.5
910 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 910 reviews

September 01, 2020

I had a wonderful experience with Rafael!! The team was great as well we were there way past closing(due to my work schedule)I apologized they were 💯 percent understanding . They made sure they ste More

by Val2020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafael Maldonado Larios, James Cook III, Peter Sorice
Sep 09, 2020 -

Criswell Nissan responded

It's our pleasure to help, and we really appreciate knowing that the Criswell team provided a stellar sales event! We hope you enjoy your new vehicle and look forward to working with you again in the future!

September 01, 2020

Good experience. Liked the car and service on a Sunday. Easy to evaluate and deal with. Happy with the 2012 Sorento purchase.. Thank you. Rafael More

by Stephanie B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafael Maldonado Larios
Sep 09, 2020 -

Criswell Nissan responded

Thanks for sharing this positive feedback! It's wonderful to hear that you were completely satisfied with the great car buying experience you had at Criswell Nissan.

August 25, 2020

My Salesperson was awesome. He made sure I got the best and he made me comfortable to purchase a new car again after 10+plus years. More

by jsuplift
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Sorice, Marshall Nickelberry
August 15, 2020

Best Experience yet by Marshall Nickleberry. He was extremely nice, had quick responses, gave me exactly what I wanted. He has helped me in ways no other dealer has and I’m so grateful I came here and More

by Nina.jackson95
Recommend Dealer
Yes
Employees Worked With
James Cook III, Marshall Nickelberry
August 09, 2020

completely awesome experience. Internet search lead me to Criswell Nissan. The dealership is 150 miles from my home. Rafael in sales contacted and followed up with me in a very transparent and professional m More

by LFRANKELP47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gene Lopez, Rafael Maldonado Larios, James Cook III, Peter Sorice, Kevin Daniels
August 08, 2020

The best dealership in town! Great experience, they took care of me and put me in a new 2020 lease!!! Recommend Marshall and the whole team!!! More

by Haltondm26
Recommend Dealer
Yes
Employees Worked With
Marshall Nickleberry , Gene Lopez, James Cook III, Peter Sorice, Kevin Daniels
August 06, 2020

"Best Experience Every" My husband and I only drive Toyota, Lexus and Jeep Cherokee nothing outside of these three type of vehicle. Mr. Cook response to my on line applicatio More

by KTA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Cook III, Corey Poole
Aug 07, 2020 -

Criswell Nissan responded

We really appreciate you giving us a chance to provide this change of vehicles for you and are thrilled to see that you are so happy with your Nissan! Thanks again for taking the time to share this great review and recognize the noteworthy efforts of Mr. Cook in making this a truly enjoyable car buying experience. We look forward to working with you on your next vehicle purchase!

July 30, 2020

Excellence At It's Best,, My wife and I would like to say thank you to all the sales, finance and general manager. especially Rafael for is great sales and customer service he More

by shawngorman64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafael Maldonado Larios
Jul 31, 2020 -

Criswell Nissan responded

Thank you for sharing this wonderful review! It's great to know that you were completely comfortable with the service our team provided throughout your car buying experience. We value your continued patronage and look forward to continuing to work with you on any of your automotive needs!

July 28, 2020

Excellent Customer Service We had a positive experience at this dealership because of Marshall Nickleberry who is an awesome person and salesman. He's very friendly and nice. More

by CVillah
Recommend Dealer
Yes
Employees Worked With
Marshall Nickelberry
Jul 31, 2020 -

Criswell Nissan responded

It's fantastic to see that we exceeded your expectations at Criswell Nissan! Our team members, like Marshall, are dedicated to delivering an awesome car buying event and we appreciate knowing that you were completely satisfied with your experience at our dealership. Don't hesitate to reach out if we can be of further assistance!

July 24, 2020

A referral from my brother, Marshall Nickleberry, By the way, hands down, the best sales person I’ve ever worked with, EVER... Very helpful, kind, and made my son’s first car buying experience a great one More

by Kymistry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marshall Nickleberry
Jul 24, 2020 -

Criswell Nissan responded

Thank you for sharing these kind comments with us! We're happy to see that you and your son had a great car buying experience while working with the team at Criswell Nissan. We value your business and look forward to helping again when you are ready for your next vehicle!

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