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Criswell Nissan
Germantown, MD
910 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary concern is the satisfaction of our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 910 reviews
October 13, 2020
Marshall is very professional, understanding, and efficient. He will mike anyone feel like family, while addressing your needs. One of the best in the industry! efficient. He will mike anyone feel like family, while addressing your needs. One of the best in the industry! More
by Tiffanie
Employees Worked With
Marshall Nickelberry
October 02, 2020
She was so patient and calm we love the way she treated us she offered us coffe and water while waiting for the application of the car to go through us she offered us coffe and water while waiting for the application of the car to go through More
by Luis.cruzazulista10
Employees Worked With
Other Employees :
James Cook III, Garo Avanessi, Marlysse De Moreno
September 28, 2020
Impolite....and combative towards me...I had some issues and he did not even ask me to come into his office and have a seat and speak to me in a nice tone of voice..I will never deal with him again! I real and he did not even ask me to come into his office and have a seat and speak to me in a nice tone of voice..I will never deal with him again! I really need to have my issue dealt with... Can you give me the name of the owner or President...thanks! More
by niki
Employees Worked With
Gene Lopez
September 28, 2020
Welcoming environment and fair deal on purchase. I Was hoping to get hard tags as advised by salesman if buying vehicle from Nissan since I will be leaving town for Federal police academy for 3 months in hoping to get hard tags as advised by salesman if buying vehicle from Nissan since I will be leaving town for Federal police academy for 3 months in Glenco, Ga on October 8, 2020 to Jan 25, 2020. I was given 60 day temp tags instead, but the manager advised that he will put in a rush for the hard tags so I will have them before I leave town for three months on October 8, 2020. Overal the sales team was friendly. Purchase price was good, trade in value was good for my trade in car. Interest rate was a little high at around 10 percent but monthly payment was good at around $314.00 a month. More
by Somnuk
Employees Worked With
Javier Gomez-Moreno
September 24, 2020
They made this experience the absolute best! All the They made this experience the absolute best! All the representatives were very welcoming, helpful and just the absolute best! I worked with Marlys They made this experience the absolute best! All the representatives were very welcoming, helpful and just the absolute best! I worked with Marlysse, her husband and son and let me just say... they were just the most amazing people! Will forever be grateful for the great experience I was given at this dealership. I most definitely recommend coming here to purchase a vehicle they have outstanding variety of cars and very helpful finance options as well! More
by staceyastorga1
Employees Worked With
Gene Lopez, James Cook III, Peter Sorice, Kevin Daniels, Marshall Nickelberry, Natalia Ivanova, Frank Moreno, Marlysse De Moreno, Javier Gomez-Moreno
September 24, 2020
Unresponsive! Gene didn't return my phone call when he promised he would. I called again and again. Still no return call from Gene Lopez. promised he would. I called again and again. Still no return call from Gene Lopez. More
by Bill Oen
Employees Worked With
James Macmillan, Gene Lopez
September 24, 2020
He is very helpful and does an excellent job, he explained everything very well. I recommend him he was well aware of everything it is very friendly. explained everything very well. I recommend him he was well aware of everything it is very friendly. More
by Iselasaravia99
Employees Worked With
Frank Moreno
September 07, 2020
First time purchasing a car from a dealer. Greatest experience ever. Thanx to Marshall I drove off the lot wit the car I actually wanted. experience ever. Thanx to Marshall I drove off the lot wit the car I actually wanted. More
by Yazmin M
Employees Worked With
James Cook III, Marshall Nickelberry
September 07, 2020
Rafael Larios was excellent! He is very knowledgeable and overall, just a great salesman to work with and super personality! Criswell Nissan is spot on, our purchase was stress free, the best car purchase I’ overall, just a great salesman to work with and super personality! Criswell Nissan is spot on, our purchase was stress free, the best car purchase I’ve dealt with. Thank you!! More
by Sher2will
Employees Worked With
Rafael Maldonado Larios
