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Criswell Nissan

Germantown, MD

4.5
910 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 910 reviews

February 28, 2021

It was a very good experience, I found exactly the car I was looking for. Thank you all for your attention and kindness for helping me and my family. I recommend them to everyone who is going to visit thi More

by Clara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Cook III
Mar 05, 2021 -

Criswell Nissan responded

It's great to hear that our staff was able to help you find exactly what you were looking for! We value your business and truly appreciate these recommendations.

January 17, 2021

good service, fast and easy, everything in order. Thank you Nissan family for placing trust in your customers. I recommend your purchase here it is great to deal with them. thanks., More

by carlos Ramos
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Cook III, Marlysse De Moreno
Jan 18, 2021 -

Criswell Nissan responded

We're happy to see that we met your expectations and truly appreciate these kind comments. Thanks again for choosing Criswell Nissan for your automotive needs!

January 06, 2021

Absolutely the worst experience ever. I came in for an appointment to replace a deflated tire and waited for 3.5 hrs. I've had tires replaced before, and on average it takes 30-45 mins. Not to mention tha More

by Ilya A.
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Garo Avanessi, Garo Avanessi
Jan 26, 2021 -

Criswell Nissan responded

We are very sorry to see that your experience at Criswell Nissan was anything less than positive. Comments such as these help us to identify any areas that need improvement so that we can offer a great customer service experience to all of our customers. We certainly hope that you will consider allowing us another chance to work with you in the future to offer a better interaction.

Jan 27, 2021 -

Ilya A. responded

There will not be another chance. I'll obviously cancel my plans of getting a new car at this dealership for next month and will never advise this dealerahip to any acquaintances as I used to.

January 05, 2021

I’ve been a customer of Marshall’s for over five years and he’s my favorite salesman ever! He always looks out for my best interest and makes sure I leave with a car I love. More

by msblackmansays
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marshall Nickelberry
Jan 08, 2021 -

Criswell Nissan responded

Awesome! It's wonderful to know that you can rely on Marshall to deliver a great car buying experience. We look forward to continuing this working relationship at Criswell Nissan.

January 02, 2021

Marshall Nickleberry is a fantastic salesman, I’ve followed him from Tischer Nissan to Ourisman Nissan now to Criswell Nissan. The General Manager, Gene Lopez is fantastic, I really appreciate the dea More

by Patrice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Szot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Crabbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Lopez, Corey Poole, Peter Sorice, Marshall Nickelberry, Yasmina Ekue, Jeffrey Wallace
Jan 08, 2021 -

Criswell Nissan responded

Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 06, 2020

This was the best car buying experience I have ever had. I’m walking away with a brand new car! I am so Very happy!!! More

by SMR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Koko Long, Corey Poole
Dec 10, 2020 -

Criswell Nissan responded

We're thrilled to see that you enjoyed an awesome car buying event at Criswell Nissan! Thanks again for stopping by, and don't hesitate to reach out if you have any other questions.

November 17, 2020

Greatest buying experience we’ve ever had. Both our salesman, Marshall Nickelberry and the sales manager, Gene Lopez are top notch. Will definitely buy from them again. More

by tonybunn5849
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gene Lopez, Marshall Nickelberry
Nov 25, 2020 -

Criswell Nissan responded

It's wonderful to know that you had a standout car buying experience while working with the team at Criswell! We value your business and look forward to continuing this working relationship.

November 15, 2020

I am beyond pleased by the service that I received with Marshall. I purchased my first car and the process was a BREEZE. The environment made me feel comfortable, as I was very nervous (as any first-time c More

by Xena M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marshall Nickelberry
Nov 25, 2020 -

Criswell Nissan responded

This is fantastic news! Thanks so much for sharing these positive details about your recent car buying event at Criswell.

November 10, 2020

Best service ever!!! They made my experience quick, easy and affordable. Thanks for the amazing service and getting me in a comfortable vehicle for me and my growing family. More

by Chynahbrown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Cook III, Corey Poole
Nov 16, 2020 -

Criswell Nissan responded

This is wonderful news! It's exciting to see that we were able to help you find exactly what you needed to meet your automotive needs. Don't hesitate to reach out if we can help in any other way.

November 02, 2020

I came to Criswell Nissan to purchase my first car out of college. Corey helped me find the perfect fit for my needs and price range. James also helped me finish the final touches of my purchase. Both men he More

by Chanelmsolomon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Cook III, Corey Poole
Nov 11, 2020 -

Criswell Nissan responded

Congratulations on your purchase! We're happy to know that our team made this an easy and enjoyable process from start to finish and look forward to working with you on any future automotive needs.

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