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Criswell Nissan

Germantown, MD

4.5
910 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 910 reviews

July 19, 2021

Mr. Cook provided both excellent and professional customer service during my car purchase. He was very knowledgeable and put me at ease...he was outstanding!!!!!! More

by ddlbalmd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Cook III, Corey Poole
June 28, 2021

My advisor was best I have had since coming there. Very helpful in so many ways. More

by Nicole J.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pai Sripattra
Jul 04, 2021 -

Criswell Nissan responded

This is great news! We appreciate knowing that you found our staff to be so helpful and hope to be of service to you when your vehicle is due for its next routine maintenance visit.

May 31, 2021

Professional, upfront pricing Marshall nickleberry stayed in communication why I was mulling over the choice or purchasing a car. When I decided to buy, he was professional , earnest and honest. Jam More

by Delano
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Cook III, Marshall Nickelberry
Jun 04, 2021 -

Criswell Nissan responded

Our team is here to help and works hard to ensure each customer enjoys a great buying event from start to finish. We appreciate the opportunity to work with you and look forward to your next visit with us!

May 30, 2021

Marshall was outstanding working with us on our getting into a brand new Nissan Kick. He worked tirelessy on our behave and got the deal we wanted. James who he worked with was also outstanding with his he More

by CLBJR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Cook III, Marshall Nickelberry
Jun 04, 2021 -

Criswell Nissan responded

We're thrilled to see that you love your new Nissan from Criswell! Thanks again for taking the time to share these positive comments about your buying experience with our professional and knowledgeable team.

April 28, 2021

All around pain free process. The dealership is really clean and well maintained. Everyone was very friendly and welcoming. Thank you for the seamless sale. More

by Co
Recommend Dealer
Yes
Employees Worked With
James Cook III, Marshall Nickelberry
Apr 29, 2021 -

Criswell Nissan responded

It's wonderful to hear that you enjoyed a fantastic car buying event at Criswell! We value your business and hope you enjoy your new Nissan.

Jun 17, 2021 -

Co responded

I enjoyed my experience with Marshall and James. I did not enjoy the lack of accountability in addressing a minor paint issue especially after it was relayed to me that it would be handled by the dealership. Felt very duplicitous.

April 19, 2021

Kevin Daniels and his manager were amazing, overall customer service was spectacular. Unfortunately, the finance department is shady. I was told that I could cancel a warranty by James Cook III within More

by paul.orejimi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Daniels, James Cook III, Bianca Rodriguez, Justin Veney
Apr 28, 2021 -

Criswell Nissan responded

Thank you for taking the time to share these details about your car buying experience at Criswell. It is disappointing to see that your overall purchasing process was anything less than outstanding, and we hope that this issue has been successfully resolved.

April 14, 2021

Ms Conway was the best Service Advisor i had in many years going to Nissan dealers, ever. I own a 2017 Pathfinder and i had a Frontier years before. Ms Conway was extremely helpful, responsive and knowl More

by jsprella
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anna Conway
Apr 21, 2021 -

Criswell Nissan responded

It's rewarding to hear that you found Anna to be so helpful while your vehicle was being serviced at Criswell Nissan. We value your business and look forward to your next visit with us!

March 25, 2021

Corey Poole did an excellent job helping my wife and I buy a new Pathfinder. His diligence, professionalism, and skill allowed afforded us the opportunity to get the deal done remotely. We showed up to th More

by KingR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Poole, Mark Erbling, Bianca Rodriguez
Mar 26, 2021 -

Criswell Nissan responded

It's wonderful to see that you had an all-around outstanding purchasing process while working with the courteous and capable team at Criswell! We truly value the opportunity to work with you and hope you enjoy your new Nissan!

March 20, 2021

Ms. Rodriguez,Was very helpful and explained each Ms. Rodriguez, Was very helpful and explained each document before being signed. Very personable and professional. Answered any question with confi More

by surfergrl66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bianca Rodriguez
Mar 29, 2021 -

Criswell Nissan responded

Thank you again for taking the time to let us know how we did. Please don't hesitate to reach out if there's anything additional we can do for you.

March 04, 2021

Got the chance to be Chris’s first client at Criswell Nissan in Germantown! Great character and friendly salesman. Had the best experience buying my car! More

by gabriexaaa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cook III, Corey Poole, Marshall Nickelberry, Mark Erbling, Rafaela Cuya, Chris Dixon
Mar 05, 2021 -

Criswell Nissan responded

Thanks for choosing to work with the team at Criswell Nissan! We appreciate your business and this positive feedback. Please don't hesitate to reach out if we can be of further assistance.

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