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Criswell Nissan
Germantown, MD
910 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary concern is the satisfaction of our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 910 reviews
February 15, 2022
I recently purchased a car from Criswell Nissan, specious James Cook. He was professional, honest and kind. A trifecta rarely found in the car industry. He made my purchase easy and made me feel like a fri James Cook. He was professional, honest and kind. A trifecta rarely found in the car industry. He made my purchase easy and made me feel like a friend was helping me. I seldom write reviews but the kind of service he provided deserved a 5 star review. If you’re looking for a car, ask for James. If you don’t.. you’re missing out on a great car buying experience. Kudos James Cook.. you are awesome. Criswell Nissan has a hidden treasure in you. More
by micharris
Employees Worked With
James Cook III
January 24, 2022
I scheduled, online to have my 2017 Titan looked at as the tail lights and right running lights weren't working. Met advisor in service lane. explained the problem, he got a tech and fixed right ther the tail lights and right running lights weren't working. Met advisor in service lane. explained the problem, he got a tech and fixed right there in the lane. great job... thanx not sure who the employees were, so I selected Gene Lopez.... More
by etch2
Employees Worked With
Gene Lopez
January 23, 2022
Came in to get a Rogue. Mr Wayne Crabbe helped and worked VERY hard to get me in the 2015 Rogue and it took a couple of days, but I am now the proud owner of the Rogue!! Mr Crabbe was a HUGE reason I worked VERY hard to get me in the 2015 Rogue and it took a couple of days, but I am now the proud owner of the Rogue!! Mr Crabbe was a HUGE reason I got the car!! Mr James Cooke was also a big reason I’m in my dream car…. A HUGE THANK YOU goes out to both gentlemen!! More
by daniele1969
November 24, 2021
Back in late May, I brought in my 2014 Xterra Pro 4X for Back in late May, I brought in my 2014 Xterra Pro 4X for a routine oil change and tire rotation. When I came to pick up my X after the service was co Back in late May, I brought in my 2014 Xterra Pro 4X for a routine oil change and tire rotation. When I came to pick up my X after the service was completed, the service tech went over some issues found during the courtesy inspection. The R\rear axle seal was leaking, the rear shocks were bad and the rear differential cover was leaking. I went ahead and approved the repairs the following week and after 2 days of my Xterra in the shop, I received my Xterra back. Fast forward 4ish months (end of OCT), I received a coupon for a free oil change and tire rotation and brought it back to Criswell Nissan. When I dropped it off, I explained to service advisor, that a week prior to bringing in the Xterra, I started hearing a slight “clunking” noise from the rear when driving slowly and turning. I wanted them to check it out since I never hear this noise prior to the repairs. When the X was ready for pickup after the oil change, about 2 hours after I dropped it off, the service advisor explained to me that since I had driven 1400 miles since the repairs were performed, that they don’t know how much damage had been done and that there was more than normal play with the rear axles (L & R). They said I needed a whole complete rear end and the cost was $5600. I was very disappointed with this diagnosis, that in the 2 weeks following this, I took my Xterra to 2 other places to have the rear end looked at to see if the rear was as bad as Criswell said it was. One place was a respectable garage in Germantown, and the other shop was a Nissan dealership in Rockville. Both places extensively looked at, driven, had in on lifts, and both places reported back to me that there was absolutely no issue with the rear end of my X. I was relieved of the report from both of these places. I would NEVER recommend this dealership for anything. I had sent 2 e-mails to the service advisor and the service manager and never received any response for either of them. I then sent an e-mail to the general manager, and again, never received anything from him. They don't even deserve a 1 rating. More
by lxtrunk50
Employees Worked With
Erica
October 13, 2021
As soon as we signed the paperwork EVERYTHING went downhill from there! For reference we bought a 2015 Nissan Rogue May 1, 2021. After signing it was close to their closing time so copies of all paper downhill from there! For reference we bought a 2015 Nissan Rogue May 1, 2021. After signing it was close to their closing time so copies of all paperwork were not given to us on a flash drive as they specified. We had to call multiple times to have them mailed to us. After purchasing we were told our tags/license plate would be sent to us in about 2-4weeks. Two months and two expired tag tickets later and STILL no tags/plates. We called multiple times and FINALLY got someone on the phone and the said we needed to get an inspection done and send it to them. Fine, but we were NEVER told this prior. We get the inspection done and send it to 3 different people and still no response, and it’s been a whole month! We are still till this day calling and leaving voicemails that are NEVER returned and sending emails that are NEVER replied to in order to get the status of our tags/plates since we’ve submitted our inspection. I WOULD NEVER BUY A CAR FROM HERE AGAIN More
by Pittsfamily
August 22, 2021
WORST CUSTOMER EXPERIENCE … PERIOD.Told me all compact WORST CUSTOMER EXPERIENCE … PERIOD. Told me all compact SUVs drive the same / told me it was a short day and he had other things he could be doing / WORST CUSTOMER EXPERIENCE … PERIOD. Told me all compact SUVs drive the same / told me it was a short day and he had other things he could be doing / refused a test drive /cut me off multiple times / told me “you suck” / was very unprofessional / lied about being the manager More
by King Curt
August 10, 2021
Douce and Marshall are very professional and helpful. They provide very good customer service. The sales manager was rude, eating at his desk as he was talking to me, and demeaned me by querying if the They provide very good customer service. The sales manager was rude, eating at his desk as he was talking to me, and demeaned me by querying if the account I was showing was indeed mine. He clearly dismissed me by not looking up for a moment as he talked to me. He was also passive-aggressive. He was enjoying his food. Unfortunately, I will not be coming back to this dealership. I was told by UT that the cashier was also not helpful because she did not need to escalate the situation. It's a pity I cannot talk to someone. My check was not denied because of lack of funds so the dealership should have accepted my check. More
by priswalker
Employees Worked With
July 29, 2021
He was very professional, knew the inventory well, and assisted me on finding a car that fit my budget. everyone loves my new ride. Definitely would refer family, friends and coworkers. assisted me on finding a car that fit my budget. everyone loves my new ride. Definitely would refer family, friends and coworkers. More
by srakosah
Employees Worked With
James Cook III, Marshall Nickelberry
July 24, 2021
Marshall was professional and welcoming. He did a excellent job on helping me trade my 2018 Nissan Sentra for a new 2021 Nissan Sentra. The car runs great, like the fell, the look and the style.Niss excellent job on helping me trade my 2018 Nissan Sentra for a new 2021 Nissan Sentra. The car runs great, like the fell, the look and the style.Nissan is the best choice I made and I will stay with Nissan for future upcoming models. More
by always a Nissan owner
Employees Worked With
Marshall Nickelberry
