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Criswell Nissan
Germantown, MD
1,035 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary concern is the satisfaction of our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,035 reviews
July 16, 2024
I had the best experience in purchasing the car. I would come to nissan again and I will tell my family and friends about my experience with the process. I would come to nissan again and I will tell my family and friends about my experience with the process. More
by LADYBUGS5458
Verified Customer
July 15, 2024
Went for tire rotation got charged for over $500 including brake fluid change that was not authorized by me (they claimed it was by saying so on the receipt, very dishonest) including brake fluid change that was not authorized by me (they claimed it was by saying so on the receipt, very dishonest) More
by lennec
Employees Worked With
Pai
July 12, 2024
The worst service I had in years. They just wanted to make me pay more. They don't care about their customers. I am not going fir service to this place anymore. They just wanted to make me pay more. They don't care about their customers. I am not going fir service to this place anymore. More
by moges.endris
Employees Worked With
Pai
July 11, 2024
Thank you. However, I found the new policy of charging an additional 3% for my usage of a credit card annoying. I thought it reflected poorly on Nissan. Usua However, I found the new policy of charging an additional 3% for my usage of a credit card annoying. I thought it reflected poorly on Nissan. Usually such a cost is hidden in the cost of service, not after the fact. More
by ENNAOJ44
July 06, 2024
They give you a very good diagnosis of your vehicle without unwanted things don’t need until later on. without unwanted things don’t need until later on. More
by clayja1
July 05, 2024
me encanto la experiencia en nissan muchas gracias enrique por tu paciencia, muy buen servicio ! enrique por tu paciencia, muy buen servicio ! More
by analarcon.118
July 05, 2024
Edwin Hernández was amazing sale person my daughter is really happy with her car thanks you guys for an amazing experience at your dealer really happy with her car thanks you guys for an amazing experience at your dealer More
by beky7447
Employees Worked With
July 04, 2024
An unbeatable price and great service by the entire Criswell team from start to finish. Ms. Velasquez was friendly and helpful in completing the purchase. She assisted with my 8 year old Son who was bo Criswell team from start to finish. Ms. Velasquez was friendly and helpful in completing the purchase. She assisted with my 8 year old Son who was bouncing off of the walls while simultaneously tending to my needs as a customer. More
by JROTIS84
June 30, 2024
Great service: reliable, effective, fast, knowledgeable, courteous! Adviser applied provided discount as requested. The car was returned clean and fresh. I am satisfied with the service 100%! courteous! Adviser applied provided discount as requested. The car was returned clean and fresh. I am satisfied with the service 100%! More
by ovr_1973
