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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.6
1,031 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 1,031 reviews

June 13, 2025

TIMING GREAT VERY PROFESSIONAL! GREAT SERVICE WILL DEFINITELY COME BACK TO THAT DEALERSHIP. Thank you More

by steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Front desk and lady
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Jun 15, 2025 -

Criswell Nissan responded

Thanks for sharing this positive feedback! We look forward to the next opportunity to work with you!

June 11, 2025

The servicing rep was rude. Not able to patiently explain the questions that I have. He was impatient and adamant. Will never be back to this servicing showroom unless I have to More

by Viswa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pai
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Jun 12, 2025 -

Criswell Nissan responded

It's our goal to offer a positive service experience, and we regret this was not the case for you. We are sorry to see we did not meet your expectations and hope you will consider giving us another chance to work with you to provide a better experience in the future.

June 07, 2025

This dealer went did modifications to my vehicle that I did not authorize. I would not recommend anyone to use their services because it makes me question what else they might have done to my vehicle. More

by luhangam
Recommend Dealer
No
Employees Worked With
Al Ransome
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The employee I spoke to was from Al Ransome's team. The employees that did the work are from his team as well. I cal
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June 07, 2025

Very helpful and knowledgeable team that was able to service my vehicle quickly and efficiently More

by DJOHNSON1122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2025 -

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction! Don't hesitate to reach out with any additional questions or concerns about the service your vehicle needs to stay well maintained.

June 05, 2025

It was an excellent experience dealing with Enrique Sotelo. He was helpful, knowledgeable, and friendly, and I would recommend him very highly! More

by aismail1000
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

Criswell Nissan responded

Thank you so much for sharing this positive feedback and your recommendations! We value your business and hope to be of service to you in the future.

June 02, 2025

Tadashi was the best! He made sure I found a car I was satisfied with and met all my needs. More

by sandramichellebe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tadashi Okino
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June 02, 2025

Tadashi was the best! He made sure I found a car I was satisfied with and met all my needs. More

by sandramichellebe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tadashi Okino
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Jun 03, 2025 -

Criswell Nissan responded

Thanks so much for sharing this positive feedback! We are happy to see you were pleased with your recent experience at Criswell. Don't hesitate to reach out if we can be of further assistance!

June 02, 2025

Duece Ransome team always give excellent customer service when I take my car in for More

by GAPS1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2025 -

Criswell Nissan responded

It's great to know you can count on our top notch team to deliver an excellent service experience each time you visit Criswell Nissan. Thanks again for sharing this positive feedback and high star rating!

June 01, 2025

It was an awesome experience from the begining to the end. Very nice customer services form staff, and manager. More

by deltoroanto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Sainz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2025 -

Criswell Nissan responded

It's our pleasure to help, and it's rewarding to know you had a great experience at Criswell! Don't hesitate to reach out if we can help in any other way.

May 31, 2025

Great dealership. Listen to customers and complaints. Can recommend people to go there for cars More

by chidi.lindaobele
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2025 -

Criswell Nissan responded

Thanks for sharing this positive feedback and your recommendations! We hope to be of service to you in the future!

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