Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Criswell Nissan
Germantown, MD
978 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary concern is the satisfaction of our customers.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 978 reviews
April 21, 2025
It took two tries to get things completed, but it could've been way worse. could've been way worse. More
by STEVEMARIT
Verified Customer
April 15, 2025
Quick and easy process. All team members were super nice and helpful throughout the process All team members were super nice and helpful throughout the process More
by Brett
April 12, 2025
Pai checked me in and treated me with dignity and respect. Duece has always treated me and my wife with respect. We own 2 platinum Muranos that were bought and serviced there. Duece always makes sur respect. Duece has always treated me and my wife with respect. We own 2 platinum Muranos that were bought and serviced there. Duece always makes sure we get the best pricing on any service performed on our vehicles. Duece and Pai make a great team in the service dept! Keep up the good customer service guys! My only concern would be Criswell Nissans police of charging 3% on credit card payments. I understand it's a business decision, but during these difficult economic turmoil, would you all please consider suspending temporarily that 3% surcharge? Your customers are the very people being affected by this government downsizing.. Just asking if Criswell Nissan can help out it's community a little during these difficult times. Thanks for listening More
by QTMABREY
April 08, 2025
As usual fast and friendly service. I love that the service advisors do not push stuff on you if you do not need it. If you do need it they will advise you as such. Zero pressure. I dri I love that the service advisors do not push stuff on you if you do not need it. If you do need it they will advise you as such. Zero pressure. I drive from Frederick to come to Criswell. I have a Nissan dealership 10 minutes from my home. Loyalty plain and simple. More
by RetiredandTired
Employees Worked With
April 07, 2025
I own four Nissans and everyone is serviced at Criswell. They do excellent work personnel is very pleasant to deal with and Deuce Ransome is great service director. They do excellent work personnel is very pleasant to deal with and Deuce Ransome is great service director. More
by Gpmargelos
Employees Worked With
April 06, 2025
Enrique was very professional, extremely helpful and a delight to have as a salesman, he made the process seamless and was efficient and thorough. I would recommend him to future customers. delight to have as a salesman, he made the process seamless and was efficient and thorough. I would recommend him to future customers. More
by Elle Williams
April 05, 2025
The car buying process was stress free and I am satisfied with my purchase! Thank you Enrique & Criswell Nissan <3 with my purchase! Thank you Enrique & Criswell Nissan <3 More
by nyakanda
Employees Worked With
April 01, 2025
Wayne is so sweet and knowledgeable and and wanted to make sure I found what I wanted. Chris, thank you for taking the initiative to find exactly what I wanted from another dealership! Krystie in finan make sure I found what I wanted. Chris, thank you for taking the initiative to find exactly what I wanted from another dealership! Krystie in finance is awesome! More
by dvirgo0823
April 01, 2025
Thank you to Willy and team at Criswell Nissan! Everyone was super helpful and we did not feel pressured at all. Everyone was super helpful and we did not feel pressured at all. More
by Anita.Andrade.RN
