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Criswell Nissan
Germantown, MD
969 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary concern is the satisfaction of our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 970 reviews
April 01, 2025
Wayne is so sweet and knowledgeable and and wanted to make sure I found what I wanted. Chris, thank you for taking the initiative to find exactly what I wanted from another dealership! Krystie in finan make sure I found what I wanted. Chris, thank you for taking the initiative to find exactly what I wanted from another dealership! Krystie in finance is awesome! More
by dvirgo0823
Verified Customer
March 30, 2025
Enrique was very patient and helpful during my car buying experience. I love my Nissan Rogue. The comfort and room in the front and back row seats is wonderful. Will be great for the next road trip. I’m very experience. I love my Nissan Rogue. The comfort and room in the front and back row seats is wonderful. Will be great for the next road trip. I’m very happy with all the options on my vehicle, as well. I would recommend this dealership. Ask for Enrique! More
by brigitte
March 30, 2025
Without doubt, an extremely satisfactory experience from beginning to end; the Staff was effective at the highest level of professionalism, competence and integrity! beginning to end; the Staff was effective at the highest level of professionalism, competence and integrity! More
by maryellenturner
March 29, 2025
Criswell Nissan’s service center is how every dealership should treat their loyal customers. Like VIPs should treat their loyal customers. Like VIPs More
by KERRYGFLEMING
March 28, 2025
I left my car at Criswell Nissan in Germantown, MD, for repairs in the audio system, following instructions from Nissan Corporation in Tennessee. Deuce Ransom handled the case magnificently, deserving all repairs in the audio system, following instructions from Nissan Corporation in Tennessee. Deuce Ransom handled the case magnificently, deserving all compliments for the service well done. As a customer, I am 1000% satisfied in every aspects of the case. Deuce's approach to the problem not only solved the issues of my car but, on the way, helped me to elevate Criswell Nissan to the highest score in my opinion. More
by LEAL2600
Employees Worked With
March 27, 2025
Excellent service, friendly and professional. Russell brought us over to Nissan dealership and introduced us to Chris who was great to work with. Willy was very helpful. Russell brought us over to Nissan dealership and introduced us to Chris who was great to work with. Willy was very helpful. More
by BJSHIHAR
March 22, 2025
They were very patient with us as we made our decision. There was no push sell. They answered our questions quickly and made the process very easy. There was no push sell. They answered our questions quickly and made the process very easy. More
by lunaticmom9
Employees Worked With
March 19, 2025
Professional and courteous people. They have a commanding knowledge of their products and give honest advice. I definitely recommend. They have a commanding knowledge of their products and give honest advice. I definitely recommend. More
by FELIX MULAMA
March 16, 2025
Another excellent experience with Criswell Nissan! This is my second vehicle through Criswell and I will be returning again. Enrique was amazing - pleasant, knowledgeable and patient. Sales Manager This is my second vehicle through Criswell and I will be returning again. Enrique was amazing - pleasant, knowledgeable and patient. Sales Manager Chris Collins listened to what I was looking for and made the deal happen. Christie the Finance Manager was superb as well. All around, the Criswell Nissan team is top notch! More
by aprilstubbssmith
March 14, 2025
He provided excellent service and was very professional. He was very patient to answer all my questions and go through all details when I was buying a new car. If I buy another car next time, I will definit He was very patient to answer all my questions and go through all details when I was buying a new car. If I buy another car next time, I will definitely select him again. Thanks! Eric More
by zenghui_m
Employees Worked With
