Criswell Chrysler Dodge Jeep Ram of Woodstock - Service Center

I have been going thru a set of four tires every 12 months repeatedly have had criswell check alignment and rotate tires every oil change they have never mentioned uneven tire wear brought car in for o months repeatedly have had criswell check alignment and rotate tires every oil change they have never mentioned uneven tire wear brought car in for oil change and 21 k miles on tires was told it needed one tire for inspection. Had four new tires out on car and has alignment checked on complementary check was fine but on alignment machine it was out of alignment. Asked what was wrong and was told everything was tight and nothing was wrong. Paid for alignment and was told I needed to have alignment done every six months. There has to be something wrong to cause the tire wear this is going on three years and techs can not find the problem. I have replaced lower control arms bought new rims and tires. So it's not that o haven't done anything to correct the issue. Why can't they locate the problem. More

Honesty is best practice if a repair is going to take longer then a week that’s okay but don’t continue to tell me week after week “ should be done Friday or early Monday” for multiple weeks just tell me longer then a week that’s okay but don’t continue to tell me week after week “ should be done Friday or early Monday” for multiple weeks just tell me up front More

Excellent service Amber is always courteous and professional and the work done on my vehicle is always top notch professional and the work done on my vehicle is always top notch More

Extremely disappointed this time. Not sure why they text since they don't respond. My car failed inspection for dry rotted tires. Tires were 7 years old, with 15,000 miles on them. I Not sure why they text since they don't respond. My car failed inspection for dry rotted tires. Tires were 7 years old, with 15,000 miles on them. I wanted what was on it already, but got some other kind. The technician broke the center wheel caps, and they just said it happens with age. Even said one was missing. I don't believe it, as I am a fanatic about things like that. I guess we need to start taking pictures of everything. But feeling now this service center can't be trusted. Not even sure they actually did the alignment correctly since it's veering to the right now. And wow!!! The mess they left when taking the old inspection sticker off is ridiculous. Just overall a very bad experience this go round. I was so hopeful I found a good one. They were decent when I went to them in the temporary location. More

I’m taken care of! I have no worries when I drop off my vehicle I have no worries when I drop off my vehicle More

It works for me when I need them. Very attentive service department with good customer communication Very attentive service department with good customer communication More

Took Jeep for inspection. Jeep failed inspection for ball joints so scheduled appt to have them replaced. Jeep was making a noise after we picked it up. Scheduled another appt Jeep failed inspection for ball joints so scheduled appt to have them replaced. Jeep was making a noise after we picked it up. Scheduled another appt then we were told needed rear brakes not sure how this was not noticed when inspected, were told brakes were rusty from only driving 10 miles a day. Were told we would be sent pictures of brakes since we were surprised we needed another service appt, no pictures were sent. Something just did not sit right with us so we paid the service bill and left with no intention of returning to this dealership. More

First time at the dealership. Very good service. Will return again if we need service Very good service. Will return again if we need service More

Top notch service department on both the Ford end and the CDJR end. Recommend Criswell Ford & CDJR for your service needs. CDJR end. Recommend Criswell Ford & CDJR for your service needs. More

Have not really dealt with this particular dealership except on a few occasions. The previous appointment went well and was completed well within time limit. except on a few occasions. The previous appointment went well and was completed well within time limit. More