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Criswell Chrysler Dodge Jeep Ram of Woodstock - Service Center

Woodstock, VA

4.6
343 Reviews

343 Reviews of Criswell Chrysler Dodge Jeep Ram of Woodstock - Service Center

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December 18, 2021

Went in for antifreeze smell and a oil change .the smell of antifreeze should have been covered under warranty but was charged for the labor’ was told smell was from an oil leak never knew oil smell like a More

by Jerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Ricketts
Dec 20, 2021 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

We are disappointed to see that you feel that your recent visit was anything less than stellar. We welcome all feedback which allows us to assess our operations to ensure that we are providing the very best service to all of our customers. We hope to have the opportunity to better assist you in the future.

December 18, 2021

Little pricey but typical for dealership. Considering they’re under construction and onto a new beginning and home the service was good under the circumstances. Being a former Chrysler dealership employe More

by Robcottrell110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

Thank you so much for taking the time to share this feedback with us. We value your business and look forward to working with you again the next time you are in.

December 15, 2021

Very happy with service and availability! Did pickup and delivery, performed service on same day as called. More

by FISHER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2021 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for choosing Criswell to care for your vehicle! We are ecstatic to see that you had a 5 star experience with our team!

December 13, 2021

Courteous, and prompt service. All staff performed at the highest level of performance possible and did so in a very professional manner. More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Jim responded

I only put quality of work as fair because the replacement for the radio system is starting to do the same things that warranted the first replacement - that is, the channels (on Sirius XM) are starting to jump around without me touching the screen. FCA isn't doing a great job of rebuilding the units, which are being replaced under a manufacturer's extended warranty.

Dec 14, 2021 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

We appreciate that you took the time to share this thoughtful and thorough feedback with us. We are very pleased to read that you found our team to be professional, courteous, and helpful! We look forward to working with you again for all of your future automotive needs!

December 10, 2021

Had electric brake system installed in my 2019 Dodge Ram 1500. Service department was very professional in ordering and installing the parts needed. This was my first experience with Criswell Chrysler Dodge More

by GFOLLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know the other girls name in service department but she was also outstanding
Dec 13, 2021 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

We are delighted to hear that you found our team to be professional, efficient, and helpful! We look forward to working with you again for all of your future automotive needs.

December 09, 2021

Charged me $137 dollars to change a setting in my radio when Car Play didn’t work - not a good way to start a new customer relationship! Rip off - will not go back can’t trust More

by Chfnp2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amber Crowley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Mease
Dec 13, 2021 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for taking the time to share this feedback with us. While we are disappointed to see that you were not completely satisfied with your visit and the fees charged, we welcome all feedback which allows us to assess any areas that may need improvement so that we can continue to provide the very best service to all of our customers.

December 03, 2021

Criswell Chrysler Dodge Jeep Ram of Woodstock has great customer service with very responsive employees. More

by DBIBLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2021 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

Wonderful! Thank you so much for this kind and positive review for our hard working team!

December 02, 2021

Very pleased good service nice people and you said you would service my other car More

by Judith reichert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Mease
Dec 07, 2021 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

We are so happy to hear that you found our team to be knowledgeable and helpful! We look forward to assisting you with all of your future automotive needs!

December 01, 2021

Great service for my GMC service manager was great always keep me up dated on progress and friendly attitude. More

by Donald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

We are so happy to hear that you found our team to be knowledgeable, friendly, and efficient! If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

November 28, 2021

Wouldn’t take my Jeep anywhere else. Front staff is the best! Incredibly helpful and knowledgeable. More

by GANDGCARPENTRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Service Dept ladies are top notch
Nov 29, 2021 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for entrusting the care of your Jeep to our highly trained and helpful team at Criswell! We look forward to seeing you again at your next visit!

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