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Criswell Chrysler Dodge Jeep Ram of Woodstock - Service Center

Woodstock, VA

4.6
329 Reviews

329 Reviews of Criswell Chrysler Dodge Jeep Ram of Woodstock - Service Center

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January 15, 2022

Amber was very helpful and polite and handled herself in a professional manner. Explained issues with my vehicle and what the repairs were that were needed. More

by GLWALKER99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

We are so pleased to hear that our team was really able to help you out! Thank you for choosing Criswell to care for your vehicle!

January 11, 2022

They were professional and timely. The atmosphere was comfortable and welcoming. Would come back again More

by Terekell1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Mease
Jan 12, 2022 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

Thank you so much for these kind words for our team! We are ecstatic that you found our team to be welcoming and helpful.

January 06, 2022

Amber is the best thing that ever happened to that dealership. As long as Amber is there we will bring our car for service More

by Orion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2022 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

Awesome! Thank you so much for taking the time to highlight the outstanding work of Amber and her team! We look forward to seeing you again at your next visit.

January 01, 2022

Have dealt with service department only and they have been great. Ladies at service deskwere very polite and helpful. More

by GLWALKER99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

We are delighted to hear that you found our team to be helpful and friendly! Thank you for choosing Criswell to care for your vehicle!

December 29, 2021

$125/hour labor, parts <$100 labor >$700Very shocked $125/hour labor, parts <$100 labor >$700 Very shocked when I received my invoice. Unhappy More

by EGOSSERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

While we are disappointed to see that you were not completely satisfied with your recent visit, we do appreciate you taking the time to share this feedback with us.

December 25, 2021

Very professional folks who went out their way to earn our business. A mistake was made on our truck that was ordered and they did everything in their power to make it right. We will definitely go back fo More

by MIDELAYLA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Ricketts, Melissa Fink
Dec 27, 2021 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

Congratulations on the purchase of your new truck! We are so happy to hear that our team's hard work paid off and resulted in you having a 5 star buying experience! We look forward to working with you again for all of your future automotive needs.

December 18, 2021

Went in for antifreeze smell and a oil change .the smell of antifreeze should have been covered under warranty but was charged for the labor’ was told smell was from an oil leak never knew oil smell like a More

by Jerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Ricketts
Dec 20, 2021 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

We are disappointed to see that you feel that your recent visit was anything less than stellar. We welcome all feedback which allows us to assess our operations to ensure that we are providing the very best service to all of our customers. We hope to have the opportunity to better assist you in the future.

December 18, 2021

Little pricey but typical for dealership. Considering they’re under construction and onto a new beginning and home the service was good under the circumstances. Being a former Chrysler dealership employe More

by Robcottrell110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

Thank you so much for taking the time to share this feedback with us. We value your business and look forward to working with you again the next time you are in.

December 15, 2021

Very happy with service and availability! Did pickup and delivery, performed service on same day as called. More

by FISHER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2021 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for choosing Criswell to care for your vehicle! We are ecstatic to see that you had a 5 star experience with our team!

December 13, 2021

Courteous, and prompt service. All staff performed at the highest level of performance possible and did so in a very professional manner. More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Jim responded

I only put quality of work as fair because the replacement for the radio system is starting to do the same things that warranted the first replacement - that is, the channels (on Sirius XM) are starting to jump around without me touching the screen. FCA isn't doing a great job of rebuilding the units, which are being replaced under a manufacturer's extended warranty.

Dec 14, 2021 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

We appreciate that you took the time to share this thoughtful and thorough feedback with us. We are very pleased to read that you found our team to be professional, courteous, and helpful! We look forward to working with you again for all of your future automotive needs!

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