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Criswell Chrysler Dodge Jeep Ram of Woodstock - Service Center
Woodstock, VA
347 Reviews
Today:Open today 8:00 AM - 5:00 PM
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347 Reviews of Criswell Chrysler Dodge Jeep Ram of Woodstock - Service Center
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March 12, 2025
I took my truck in for a check engine light which they ran a diagnostic for. It took over 2 hours for them to come back with results. The service writer had no idea what most of the information the techni ran a diagnostic for. It took over 2 hours for them to come back with results. The service writer had no idea what most of the information the technician provided meant. There was a giant list of recommendations but nothing that clearly said it would correct the problem nor was the cause if the problem outlined. I was told the technician was working on an estimate and the service writer would email the details to me. It’s been almost a week and I have not heard anything from anyone. I still have no idea what is causing the check engine light or what actually needs service vs the giant list of things they “think” should be serviced on a 13 year old vehicle. When I went to check out they attempted to charge me double for the diagnostic which thankfully another service writer corrected. But I clearly paid for a diagnostic I’ve not gotten true results of and therefore feel I should be refunded for. This is why I hate going to dealerships and am likely to never go back. Additionally the service technician very rudely not only moved my drivers seat back but also lowered it to a point I could not see over the steering wheel. As an individual with significant back issues it will take me months of adjustments to try to get the seat back into a position that doesn’t cause constant back pain. If the technician could not operate the vehicle with the position of the seat as I drove it the technician should have asked someone else to drive the vehicle in and out of the shop. It is terribly disrespectful to completely rearrange anyone’s drivers seat. The technician should be responsible for the pain and suffering I will endure for months of commuting two hours to work and two hours from work as I continue to attempt to get my seat in an acceptable position again. More
by CMHUBER
Verified Customer
March 12, 2025
excellent customer care. wait time was very minimal. i was in and out very pleased wait time was very minimal. i was in and out very pleased More
by svnbendcycle
March 05, 2025
Knowledgeable and efficient staff was very helpful throughout the process. Always a pleasure to work with them. throughout the process. Always a pleasure to work with them. More
by KGLASSIC
March 01, 2025
Made the appointment on line. Waited an hour and 15 mins for Def fluid . The waiting room was cold feeling. No warmth. Very uncomfortable. During the appointment the waiting room Waited an hour and 15 mins for Def fluid . The waiting room was cold feeling. No warmth. Very uncomfortable. During the appointment the waiting room was playing tv shows that were not for children. Asked for a sales person to change the Channel. The person gave me a hard time about changing the channel. All around not a inviting feeling. More
by scjenks00
Employees Worked With
February 13, 2025
Great staff from Advisors to Technicians. You can tell their customers are important to them You can tell their customers are important to them More
by Mihach
February 08, 2025
Everything was ready on time, the text message system worked perfectly, I was told that the vehicle was ready when the inspection was done. Only thing was when I went to pay for the inspection they didn’ worked perfectly, I was told that the vehicle was ready when the inspection was done. Only thing was when I went to pay for the inspection they didn’t have cash to change out a 50 More
by SPARKY_POFF
February 01, 2025
Marco and Amber do an excellent job at customer service and professionalism. They are very professional and professionalism. They are very professional More
by BRADM0
February 01, 2025
They are great at working with you and figuring out what’s wrong with your vehicle and working with your warranty what’s wrong with your vehicle and working with your warranty More
by RBENNER123
Employees Worked With
January 29, 2025
Service staff was excellent. Kept me informed. Mechanical work performed was done in a professional and timely manner. Was well pleased with work. Kept me informed. Mechanical work performed was done in a professional and timely manner. Was well pleased with work. More
by howardtusing
January 15, 2025
Amber was very professional and followed up promptly I am very happy with the service at Criswell. am very happy with the service at Criswell. More
by k.stephens
Employees Worked With
