Criswell Chevrolet - Service Center

Dina took care of my display issue on my 2017 Corvette Z06. It turned out to be a simple adjustment that I couldn't figure out myself. Great job! As usual, Dina provided professional, courteous, and knowl Z06. It turned out to be a simple adjustment that I couldn't figure out myself. Great job! As usual, Dina provided professional, courteous, and knowledgeable service. More

I have always found the service very satisfactory. Would have rated 5 stars except for the annoying incidents of changing my operational settings every service event. Last month my Bluetooth connectio Would have rated 5 stars except for the annoying incidents of changing my operational settings every service event. Last month my Bluetooth connections were disconnected. This was beyond annoying. More

Peter Eaton, Criswell Chevrolet Finance Manager, ensured that our extended vehicle service contract was honored after being denied by the service contract vendor for repair coverage. The Sales, Service and that our extended vehicle service contract was honored after being denied by the service contract vendor for repair coverage. The Sales, Service and Finance staff at Criswell continue to be responsive and helpful since the purchase of our vehicle from Criswell Chevrolet. Thank you! Mark and Debbie C. More

Dina has been wonderful in every way with my service with my 2022 Corvette.From waiting on a part to transportation while my car was in the shop. Thanks a lot Dina my 2022 Corvette.From waiting on a part to transportation while my car was in the shop. Thanks a lot Dina More

Service advisor was great. I was told my truck was out of alignment by approximately 1 inch with only 11000 miles. Ironically I listened to another service advisor tell another I was told my truck was out of alignment by approximately 1 inch with only 11000 miles. Ironically I listened to another service advisor tell another customer the same thing and same measurement. I asked to have this checked into the service manager said that it’s just what happens. They gave me a courtesy car wash at the same time bent my fireman‘s license plate up and broke channel window vent by having the window down while washing the truck. I did not report it at the timer service but will call corporate on Monday morning. With this type of service I would not return. The worst part of the service was I made an appointment for 8 AM a week and a half prior and still had to wait three hours. No reason to make an appointment if it’s first come first serve More

My car horn suddenly stopped working and after researching potential issues, i.e., replacing the fuse, I determined that my Equinox needed to be brought into the dealership. Charles Patterson was researching potential issues, i.e., replacing the fuse, I determined that my Equinox needed to be brought into the dealership. Charles Patterson was very helpful and explained what my options were. I had an appointment later that morning, and, Charles was able to have m vehicle diagnosed and repaired in plenty of time so that I was able to meet my next appointment. More

I brought my car in after it was scraped in a parking lot. I brought it in and spoke with Andrew. Not only was he clear and explained what needed to be done, but he did an assessment and had me back on t lot. I brought it in and spoke with Andrew. Not only was he clear and explained what needed to be done, but he did an assessment and had me back on the road to work in 15 minutes. He kept me posted throughout the repair and did a fabulous job! Bravo! I will definitely recommend this place. Thank you Andrew! More

Below zero. Had our car taken to Criswell in Gaithersburg by the tow truck so they could service it in the morning. We needed the water pump to be replaced. The Had our car taken to Criswell in Gaithersburg by the tow truck so they could service it in the morning. We needed the water pump to be replaced. The parts cost $377.98, the service fee was $52.95, and the labor cost, for them to replace the water pump was $1005.00. Our total bill was over $1500. I would provide a 0 star rating but it will not let me submit with less than a zero. More

I highly recommend Mr. Mathew Tait at the body shop he took care of my car after an accident. he was very nice and pleasant to talk to. I am pleased with work that was done on my car. took care of my car after an accident. he was very nice and pleasant to talk to. I am pleased with work that was done on my car. More

Good thing i checked on reservation when i did it was not on the system. No rental car available even though requested when reservation made on the system. No rental car available even though requested when reservation made More