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Criswell Chevrolet - Service Center

Gaithersburg, MD

4.1
180 Reviews
Call Service Center (301) 637-3760

180 Reviews of Criswell Chevrolet - Service Center

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August 12, 2024

Customer service was wonderful! Service representative listened and explained things when I didn’t understand. Will be sure to come back. More

by priscillaivey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Smith
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Aug 14, 2024 -

Criswell Chevrolet responded

We're glad to see you were pleased with your recent visit. Our friendly and knowledgeable staff is always happy to help and welcomes you to reach out with any other questions about the service your vehicle needs to stay in great running condition.

August 09, 2024

Service advisor and more importantly the service technician were able to isolate and diagnose the AC electronic control module on my 12 year old GMC Acadia. More

by JJC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Aderhold
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Aug 12, 2024 -

Criswell Chevrolet responded

We're glad to see that our friendly and knowledgeable staff was able to take care of this service issue for you. Thanks again for choosing Criswell, and don't hesitate to reach out if anything else comes up. We're always happy to help!

July 29, 2024

Always have had good service and communication with this dealership and their staff for over the last 10.years. More

by Pearl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dina Bartolomeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Willy
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Jul 29, 2024 -

Criswell Chevrolet responded

Thank you for your continued patronage! We value your business and look forward to continuing this working relationship.

June 17, 2024

MATTHEW Tate was amazing. He helped me navigate my insurance after hitting a deer. He was very knowledgeable and patient with me, explaining the process and the possible addit More

by Farid Israel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Tate
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Jun 18, 2024 -

Criswell Chevrolet responded

We're happy to see we were able to really help you out! Matt and our other team members are dedicated to providing an all-around outstanding experience, and it's rewarding to know you were pleased with your interactions. Thanks again for choosing to work with the Criswell team to get your truck back in great shape. We hope to see you again when your vehicle is due for its next routine maintenance visit.

May 26, 2024

Criswell Chevrolet in MD really puts the customer first - they have been very helpful and honest. More

by kblindsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McCormick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Patterson
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May 28, 2024 -

Criswell Chevrolet responded

Thanks so much for sharing this positive feedback! We are happy to see you were pleased with your experience and welcome you to reach out if we can help in any other way.

May 09, 2024

Mr. Patterson was pleasant and thorough as always! Service was performed in a timely manner. More

by cham3377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles, Patterson
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May 13, 2024 -

Criswell Chevrolet responded

It's wonderful to know you can rely on our friendly and professional staff to deliver an all-around outstanding service event each time you visit Criswell! We look forward to seeing you again when your vehicle is due for its next routine checkup,

May 02, 2024

Dina is the best! Great service and assistance.! She is always friendly and customer focused! Criswell is fortunate to have her. More

by wthomasson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dina Bartolomeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2024 -

Criswell Chevrolet responded

Dina is definitely a customer favorite and is well known for making sure everyone is provided with an exceptional service experience when it comes to keeping their vehicles well maintained. Thanks again for choosing Criswell and for sharing this positive feedback!

March 31, 2024

excellent staff, during our visit Brian assisted us, he is bilingual and helped us a lot at all times, grateful for the help they gave us good prices excellent service More

by juan_quia_3108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Norwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Criswell Chevrolet responded

We're happy to see you had a great experience at Criswell! Don't hesitate to reach out if we can help in any other way.

March 25, 2024

They were quick with the quote. Accurate with there quote. Very friendly turn around on works was excellent. My rep Dina was extremely helpful More

by mgoldsboroughmark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dina Bartolomeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2024 -

Criswell Chevrolet responded

It's great to see we met your expectations! Thanks again for choosing Criswell to provide the service your vehicle needs to stay in top performing condition. We look forward to the next opportunity to work with you.

March 20, 2024

Start to stop is no longer working, problem wasn't fully fixed. Reached out to a manager and never got a call back. More

by Kamkam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dakota
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Mar 26, 2024 -

Criswell Chevrolet responded

It's our goal to offer a positive service event, and it's disappointing to hear this was not your experience. We are sorry to see this service concern was not addressed as expected and regret the lack of communication. If you are still experiencing this issue with your vehicle, we encourage you to reach out to one of our team members for assistance.

Mar 28, 2024 -

Kamkam responded

Oh, i did reach out and spoke with a manager and was waiting for a call back that never came. This is the third time .. 2 different cars that i have had work done & have had issues not fixed, going on 3 weeks & issue still is not fixed.. no call back, messages left.

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