Criswell Chevrolet - Service Center

Great service I have taken my 2014 Buick LaCrosse to Criswell twice for routine maintenance/warranty work. Both times, I was able to take the car in on the day I wa I have taken my 2014 Buick LaCrosse to Criswell twice for routine maintenance/warranty work. Both times, I was able to take the car in on the day I wanted. The service rep, Emma Cook, was knowledgeable, friendly and ready to answer all my questions. The work was done on time and the shuttle service was good, too. More

My expectations were exceeded. I'm truly grateful for the service I receive from Dina my service rep/she has always met my expectations with professional attitude and cheerfulness/ I'm truly grateful for the service I receive from Dina my service rep/she has always met my expectations with professional attitude and cheerfulness/ I find these attributes refreshing/Criswell could be your auto dealer to/ I don't mind sharing.(2016 Corvette) More

Car recall performed First and foremost Lynn is amazing, sweet and so patient! I felt taken care of. Dave is great! He was knowledgeable, professional, kind, provided exce First and foremost Lynn is amazing, sweet and so patient! I felt taken care of. Dave is great! He was knowledgeable, professional, kind, provided excellent customer service but more importantly, he was funny. Everyone there was cool, professional and EVERYONE knew what they were talking about. Which is rare in the work place. Awesome place, awesome service! More

RUN FAR AWAY FROM THE BODY SHOP AND SERVICE DEPARTMENT... Michael L Lea January 6 at 2:27pm · what is lower than 1 star..0 stars. -10 stars. well that is what i would rate the entire criswell dealership Michael L Lea January 6 at 2:27pm · what is lower than 1 star..0 stars. -10 stars. well that is what i would rate the entire criswell dealership the lowest of the low. if you have a problem at the dealership there is nobody there to help you and nobody to hold accountable. the general manager/president kevin szot will never answer a phone call or email. a person would think if a dealership was paid almost $14,000 to repair a car and almost 90 days to complete the repair it would be perfect right?????? well not even close. my vehicle has been back in their repair shop 6 different times to fix substandard work. the technicians at jeep cannot diagnosis jeep issues. i would never ever take a car to the body shop there and i would never purchase a car there. please take my advice and the advice of several other dissatisfied customers who were there with me and go to the other Chevrolet and jeep dealerships in rockville. darcars customer service is superb and the upper management actually will return calls,emails or come out and speak with a customer when there is a problem and work to resolve it. criswell does care about the little man, criswell cares about the big corporate accounts and the customers that fit a certain "mold" and certain "type". they do not cater to minorities and they do not respect our $$$$$.... i will spend my money elsewhere. criswell has ruined my vehicle and refuses to fix it. they are systematically ruining my life also. $14,000 later and an unsafe car. thank you criswell and Kevin szot..see you in court you know where to reach me.. mr LEA More

A Nightmare! I purchased a 2014 Malibu from Criswell Chevrolet in Gaithersburg, MD and have had nothing but problems. The car overall is a good car with a few issu I purchased a 2014 Malibu from Criswell Chevrolet in Gaithersburg, MD and have had nothing but problems. The car overall is a good car with a few issues here or there but every time we call we for what ever reason get Mo and constantly get hung up on. He is very rude! One time we called in to follow up on our car and he provided us with the fee we needed to pay if we wanted it fixed, we where going on vacation and couldn't pay that to get it fixed so we told him we will bring it at a later date to have it taken care of. . his response? "well why do you have extended warranty if you don't use it? I can remove it if you want since you don't want to use it" WAIT WHAT?!?!?! I was livid! I cannot believe those words came out of a service tech. . . He is the sole reason we purchased or 2015 Chevy Silverado from another dealer. . . an easy $60K sake they could have had but I refuse to deal with their service techs again with any other car. . . It truly is a shame because the sale experience was amazing (of course they want your money) but once the car is purchased is all downhill from there. . . More

Anything other than a oil change is a nightmare Everytime I bring my car in with a noise or anything other than a oil change there's a problem. One time they didn't even tighten my bolts back down Everytime I bring my car in with a noise or anything other than a oil change there's a problem. One time they didn't even tighten my bolts back down More

Excessive charges to replace tire, rim and tpms I had my Volt towed to Criswell to replace a damaged tire, rim and tpms. Criswell provided an estimate of over $800. Their estimated cost for the rim I had my Volt towed to Criswell to replace a damaged tire, rim and tpms. Criswell provided an estimate of over $800. Their estimated cost for the rim and tpms hardware was over $500. I obtained both items online for under $200. I provided both parts to Criswell. I then paid close to $300 for a new tire and labor. While the charge of about $140 on the tire was reasonable, the labor charge was well outside the labor estimates I obtained from nearby Chevrolet dealers and tire centers. I elected to have Criswell complete the job because, as the Criswell staff correctly pointed out to me, the $100 cost I would have had to pay to tow the vehicle to a new location all but eliminated any savings. Based on this experience -- which I attribute solely to Criswell management -- I will not use Criswell service ever again. More

Excellent job I've had my car serviced at criswell several times and the one thing I can count on is excellent customer service from Nick Chapman. He is very helpfu I've had my car serviced at criswell several times and the one thing I can count on is excellent customer service from Nick Chapman. He is very helpful, knowledgeable, and keeps you informed throughout the entire process. When something goes wrong with your car it is nice to have a place you can count on. More

Great experience I have exclusively used Criswell since moving to the area because the service has always been great. The staff is always professional. Nick Chapman is I have exclusively used Criswell since moving to the area because the service has always been great. The staff is always professional. Nick Chapman is especially responsive and helps to resolve any problem as quickly and efficiently as possible. I highly recommend them. More

Worst Customer service He is very rude and lazy. I had an appointment setup for 8:00 clock. I got to the shop at 07:45. Work on my car was not supposed to take more than an He is very rude and lazy. I had an appointment setup for 8:00 clock. I got to the shop at 07:45. Work on my car was not supposed to take more than an hour. After two hours waiting I inquired about my car and he had no clue why my car hasn't been attended. He told me it hasn't been worked on yet and will be ready in 20 minutes. What the heck he was doing for last two hours. It's a weekday so it wasn't even busy. If they didn't have time to work on a recall which they have been calling me about from past two weeks to get fixed then why make me take an appointment. They didn't even have courtesy to apologize. When I asked for the manager. He told me Nick Chapman is the manager he was equally unapologetic about the issue. He didn't care that I was waiting for two hours and nothing has been done to my car or they could have informed me that it will not be ready soon so I have made my arrangements differently. More