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181 Reviews of Criswell Chevrolet - Service Center
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March 01, 2017
Outstanding customer service During the entire process of having my car diagnosed, worked on and completed I knew step by step everything that was going on. I am very involved whe During the entire process of having my car diagnosed, worked on and completed I knew step by step everything that was going on. I am very involved when it comes to spending lots of money and Joe Guzman was extremely nice about keeping me in the loop. When it came down to me paying for all the hard work everyone had done on my car he let me take over his office for about 30 mins making sure I had all the sufficient funds needed. I love Criswell Chevy I bought my car here and have come here for every single piece of work on my car. Joe was super nice making sure he could get me the best price possible and he did. I will always get my Chevy worked on at Criswell Chevy. More
by victoriaanne
Employees Worked With
Joe Guzman
February 26, 2017
Great customer service Emma helped me schedule an appointment to bring my car in and went over all my concerns with me when I dropped off the car. She's very patient and tho Emma helped me schedule an appointment to bring my car in and went over all my concerns with me when I dropped off the car. She's very patient and thorough. Checked to see if something that came up in my multi point inspection would be covered by my warranty. I also got a ride from the shuttle to my job and a ride back to the dealership from the metro the next day. Both drivers were very kind and professional. The cashier was also great - I wanted to use a coupon that I forgot to give Emma when I dropped off the car. This required getting someone else to apply the discount and re-print the invoice. Not a huge deal, but something that could've easily annoyed someone after a long day. The cashier remained calm and was very helpful. The whole experience was great. I'm glad I bought my car through them and hope to keep receiving the excellent customer service. More
by Jq22
Employees Worked With
Emma Cook
February 18, 2017
Excellent service Both Dina and Mark were awesome . They took care of my issue with my 2016 Camaro in a timely manner. If you want it done right the first time go to Both Dina and Mark were awesome . They took care of my issue with my 2016 Camaro in a timely manner. If you want it done right the first time go to Criswell. More
by 2knowRo
January 27, 2017
I recieved exceptional service the day I came in. I recieved excellent service when I came in with my vehical. I was recieved with great care lIke family. I would defiantly refer anyone I know to cris I recieved excellent service when I came in with my vehical. I was recieved with great care lIke family. I would defiantly refer anyone I know to criswell the people help great friendly personality, and quick at getting you out. This was great for me because I still had to go to work, and they did every to my vehical I needed in a timely fashion. Great job team criswell. More
by Rosetta
January 21, 2017
Great Service breeds loyal customer Dina and the team always takes great care of my camaro and very often in a timely fashion. Dina jz very professional yet personable and makes you feel Dina and the team always takes great care of my camaro and very often in a timely fashion. Dina jz very professional yet personable and makes you feel as if you could come to her for any of your vehicle needs. The way things should be! Always a pleasure. Keep up the great work. More
by VeeAte15
Employees Worked With
January 13, 2017
Criswell Chevrolet and Emma Cook are the best I have a 2008 Saturn VUE which I have serviced by Criswell Chevrolet since I moved to Maryland in 2012. I had originally bought a third party warranty I have a 2008 Saturn VUE which I have serviced by Criswell Chevrolet since I moved to Maryland in 2012. I had originally bought a third party warranty that was from my original Saturn dealer in Colorado Springs, CO. The warranty company is horrible, and Emma is outstanding with doing the calls and talking to them for me. Emma takes the time to explain what is wrong with my car, and then works with me to be able to prioritize repairs and maintenance to make it convenient and affordable to me. I can't say enough good things about Emma and Criswell Chevrolet. More
by Princess_Kitty_Pants
Employees Worked With
Emma Cook
January 10, 2017
JJ is been a great help with my repair We were traveling brought our car in cause it was overheating, it was late and no appointment but JJ help us like a family and even help with room. Ne We were traveling brought our car in cause it was overheating, it was late and no appointment but JJ help us like a family and even help with room. Next day car was done and fixed and we were on our way. Haven't given us a problem since and thank you JJ. More
by Abo2148
Employees Worked With
JJ Parada
December 16, 2016
Finally got warranty service! Woo!! I had been having issues with a squeaky fan that magically stopped every time I tried to bring my car in to get it checked out. Emma Cook tried so har I had been having issues with a squeaky fan that magically stopped every time I tried to bring my car in to get it checked out. Emma Cook tried so hard to work with me, being wonderfully flexible to get my car in when it was misbehaving. When my factory warranty was about to expire, Criswell Chevy said they'd honor the repair if I could ever get it diagnosed! Well today I took Ken the mechanic on a drive and, even though he couldn't hear the squeak, he managed to diagnose the problem from a combination of my descriptions and a video I'd taken of the sound. After that the repair was quick and painless! Emma was caring and friendly, remembering me each time I came in. After almost a years worth of elusive squeaky fan, Emma and Ken got the problem solved. I will definitely come back for that kind of customer (and vehicle) service. More
by HappyCamper
Employees Worked With
Emma Cook
November 21, 2016
Oil Change Mark was very helpful and friendly. He answered all of my questions. He explained the service visit and what would be taken care of for me. Mark was very helpful and friendly. He answered all of my questions. He explained the service visit and what would be taken care of for me. More
by tmcv
Employees Worked With
Mark Hargrove
November 19, 2016
First Major repair I bought the car from this dealer 5 years ago after comparing a few other dealers for style and price offered. They sold me the car with 2 years free I bought the car from this dealer 5 years ago after comparing a few other dealers for style and price offered. They sold me the car with 2 years free oil changes so I used them. After that I tried them once and the costs seemed competitive and I trusted the staff. I had engine trouble recently and needed a costly repair to the engine actuator and 4 new tires. I usually go to NTB but the repair sales staff matched price and gave me a great price on all the work, plus discount on the loaner car they helped me rent from their property. All very convenient and cost effective. More
by ckllady
Employees Worked With
Joe Guzman, Mark Aslam
