Criswell Chevrolet - Service Center

Always Professional, On time, and Up Front. Dina the service adviser is knowledgeable, professional, and very personable. The Techs are great, know their stuff, and communicate well with the cu Dina the service adviser is knowledgeable, professional, and very personable. The Techs are great, know their stuff, and communicate well with the customer when required. The always deal straight, and demonstrate exceptional accountability. I bring the my Cadillac, and GMC Yukon Denali XL for service.. More

Attentive and timely service I appreciated the manner in which Juan Parada at Criswell handled my recent service and answered my questions about services and warrantees on my Volt I appreciated the manner in which Juan Parada at Criswell handled my recent service and answered my questions about services and warrantees on my Volt. He was thorough and friendly and provided all the information I needed. Working with Criswell starting with the purchase of my Volt has been very positive. More

It's Complicated: Ornery Customer This review is about Joe Guzman, the service manager. I've got a problem car that's costing me too much money. Got angry and swore at him. He basical This review is about Joe Guzman, the service manager. I've got a problem car that's costing me too much money. Got angry and swore at him. He basically told me (politely) to grow up, and he would see if there were any angles to work to lessen the cost on resolving my coolant system issue. Don't know how it will resolve financially, but I respect him for calling me on my poor conduct and for his professionalism. Sorry Joe. I know, just doin' your job. In all honesty, the Criswell Service Center guys have been good. I bought a lemon that only truly showed itself after standard warranty. They've tried to work the problem to the best of their ability. -Frank Inserra More

Oil leak Came in for an oil change and told representative I may have an oil leak. Dealer found oil leak as well as a coolant leak. I had to leave my car for Came in for an oil change and told representative I may have an oil leak. Dealer found oil leak as well as a coolant leak. I had to leave my car for 2 1/2 days and Criswell provided me with a loaner vehicle at no cost to me. A lot of time and labor was involved in making the repairs and I was kept informed on a daily basis. The technician as well as his manager road tested the car and it was returned good as new. I even received a free car wash. I have been going to Criswell for over 20 years and have bought all but one of my vehicles from them. I currently have a Buick Encore and return to Criswell for all of my service needs even though the Buick dealer is right down the street from me (I live 1/2 hour away from Criswell). EVERYONE I have come in contact with over the years is professional, kind and provides exemplary service. Tammy Tipton is friendly, professional and was especially accommodating to my needs and provided updates on a daily basis as well as arranging for a loaner vehicle. More

I was given a thorough estimate "as promised" I was nervous about taking my car into the dealership for repairs knowing my warranty had just expired. I expressed my concerns to Joe Guzman when I I was nervous about taking my car into the dealership for repairs knowing my warranty had just expired. I expressed my concerns to Joe Guzman when I dropped my car off that morning. I was given a thorough estimate as promised. Joe went a step further and upon me asking for a picture of my car's issues that he called me about, he emailed them to me immediately. Joe Guzman and Juan J. showed me they were both conciderate as well as eager to put my concerns at ease. They both took the time to explain in detail what was repaired and how they were able to extend me additional savings. When I arrived at the dealership I got into a washed and vacuumed car!!! More

The very best dealership in this region! I came to Criswell after several negative experiences with other dealerships in our area, while shopping for a new car. I met with Russell and I was i I came to Criswell after several negative experiences with other dealerships in our area, while shopping for a new car. I met with Russell and I was immediately impressed with how I was treated. There was no pressure or sales pitch. He listened to my needs and goals and we actually discussed how to meet them! I am on my second car with Criswell. The service is impeccable and the staff is always kind and patient and most of all...they listen. I will continue to be a loyal customer of Criswell and refer everyone I know to them. My Chevy Cruise is a great car. I love to drive and this car is responsive and great on gas, it's a joy to drive. I would love to get another one! They just keep getting better. Thank you Criswell for all your great customer service and products. More