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180 Reviews of Criswell Chevrolet - Service Center
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November 04, 2017
My expectations were exceeded. Trust is important when you own your 1st Corvette/ I trust Criswell with the beast Service Rep ever; Dina to solve any issue my Corvette may encounter Trust is important when you own your 1st Corvette/ I trust Criswell with the beast Service Rep ever; Dina to solve any issue my Corvette may encounter. More
by Shaka
Employees Worked With
October 28, 2017
Went in for general question and seek pricing. I Took my car in for a check up and I had general questions. JJ was amazing, and he was very knowledgeable. He was able to answered all my questions! I Took my car in for a check up and I had general questions. JJ was amazing, and he was very knowledgeable. He was able to answered all my questions! He was able to top off my tire pressure and gave the best advised about services I needed. I will defenatly return. I recommend 100% !!! More
by Nataly Mariona
Employees Worked With
JJ Parada
October 23, 2017
Bad Service Took my Jeep in there the first time because my mechanic noticed my rear axle leaking. I took my jeep in to have the axle looked at since it was stil Took my Jeep in there the first time because my mechanic noticed my rear axle leaking. I took my jeep in to have the axle looked at since it was still under warranty. When I came back the next day to pick it up they told me they fixed it plus found another defective part. When I went to pull out the oil light came on. I immediately turned around to tell them they forgot to put oil in my car. They assumed I meant the change oil sensor not the oil level. By the time they realized it they made it seem like it wasn't a big deal my engine could of locked up. The owner or GM called me back days later after I filled out the survey telling me it was one of their most experienced Mechanics and apologized. He said I could get a free oil change. I was not coming back to have an oil change done by people whos most experienced mechanic doesn't put oil in a truck. The next oil change I got my mechanic said they never fixed my axle. So I call them to tell them I needed this resolved immediately and while I had it in I needed a safety recall done. They confirmed they had the recall part in so I could drop it. I dropped it off only to get a call hours later saying they didn't have the safety part. The voicemail said it would come in the morning and be put on. It said only to call back if I had questions. I go to pick it up the next day at noon only to be told yeah the recall part is in but your axle wont be fixed until tomorrow night. When I told them I was taking my car because I had to be at work they had already had my car for a day and a half. They laughed it off then told me they could get me a rental car with no apology of why they didnt call me back to say it wasnt going to be finished. I go to pick my car up two days later and return the rental car just for the girl at the front desk to tell me I owe $1200. I told her it was all warranty work and I show her that I just had a free rental car. I said why would they of given me a free rental car if it was not covered. She makes me sit there for 10 minutes then leaves. She comes back says I need to wait for someone to come confirm it. I wait 5 more minutes and as she sees me getting upset she says well you can go talk to the person you have been dealing with. So I take it upon myself to walk out to talk to the guy I had been dealing with. He says it was a clerical mistake and starts laughing it off asking how mad I must of been when I thought I was going to be charged. Then he cannot figure out how to change it to warranty to zero out the bill. He tells me he had to rig it to show 0.00 and that his warranty clerk would be mad at him. I take it back to the girl and she tries to tell me it wasn't right in the system. I said it is not my problem and that if she didn't believe it was warranty she could ask him as if I should be to blame that the employee cannot figure out how to bill it to warranty. I am a patient person but every part of the process both times I have taken my vehicle here I have had issues. More
by Charles Ronald Spoonire
Employees Worked With
Grant Barmby
October 09, 2017
Competent, Courteous Service From easy online scheduling, to prompt service with an accurate estimate of the time required, to the courteous staff, the Criswell team was first rat From easy online scheduling, to prompt service with an accurate estimate of the time required, to the courteous staff, the Criswell team was first rate. More
by Neil B
Employees Worked With
October 04, 2017
Dina Bartolomeo - Service Manager Dina Bartolomeo handled all of my needs and coordinated activities between several different units to ensure I got in and out quickly while ensuring p Dina Bartolomeo handled all of my needs and coordinated activities between several different units to ensure I got in and out quickly while ensuring perfect workmanship. Jim Flynn More
by JamesFlynn258
Employees Worked With
September 27, 2017
excellent service as usual Dina Bartolomeo is the best service advisor for my corvette and service is stellar , and care taken to make sure I'm happy is by far the best exp Dina Bartolomeo is the best service advisor for my corvette and service is stellar , and care taken to make sure I'm happy is by far the best experience my company vehicles are supported by Phil Babcock and his team absolutely no issues Phil understands I need the vehicles and he gets the service done quickly More
by davidtievy
Employees Worked With
Other Employees :
Phil Babcock Jr, Alex Verna
September 12, 2017
Outstanding! JJ was the epitome of professionalism. He gave me a great price on the service work required. Saved me a lot of money. I was lucky to have JJ as my se JJ was the epitome of professionalism. He gave me a great price on the service work required. Saved me a lot of money. I was lucky to have JJ as my service rep. More
by donlonia
Employees Worked With
JJ Parada
September 06, 2017
Service Tammie Tipton was very nice, called and explained work to done on car and called when it was ready to be picked up. The Shuttle service was very nice Tammie Tipton was very nice, called and explained work to done on car and called when it was ready to be picked up. The Shuttle service was very nice too :) More
by carnahan@12
Employees Worked With
Tammie Tipton
August 08, 2017
Always Professional, On time, and Up Front. Dina the service adviser is knowledgeable, professional, and very personable. The Techs are great, know their stuff, and communicate well with the cu Dina the service adviser is knowledgeable, professional, and very personable. The Techs are great, know their stuff, and communicate well with the customer when required. The always deal straight, and demonstrate exceptional accountability. I bring the my Cadillac, and GMC Yukon Denali XL for service.. More
by FMZ
Employees Worked With
August 02, 2017
Service Team Committed to Customer Satisfaction After an unexpected major service in the first year of owning my Suburban, I had some follow-up concerns regarding the service and wanted to be certai After an unexpected major service in the first year of owning my Suburban, I had some follow-up concerns regarding the service and wanted to be certain that the condition of my vehicle was in the nearly like-new condition it had been in when I brought it in. I was not sure that those concerns would be received well, and almost anticipated that they would be received as unreasonable, but Gary Lewis (Service Director) was extremely receptive to discussing all of it with me, in detail, and then enthusiastically set about to take care of it. He addressed all of the issues (primarily cosmetic) right away, followed up with me consistently, and assured me that he would stay on top of it all until I was completely satisfied. In the course of bringing the vehicle in a few times I was also helped by Dina Bartolomeo and Joe Guzman, also both clearly committed to making sure I was happy with my service visits at Criswell. Our experience with the purchase of the vehicle a year ago could not have been better, and since then we've really grown to appreciate the professionalism and support of the service team, as well. We're really happy Criswell customers and will be back, I'm sure. More
by E. O'Halloran
