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185 Reviews of Criswell Chevrolet - Service Center
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January 06, 2018
excellent service Ted took the time to explain the issue, even drawing me a picture. He was patient and accessible. He offered me multiple options. Great experience! Ted took the time to explain the issue, even drawing me a picture. He was patient and accessible. He offered me multiple options. Great experience! More
by Dana123
Employees Worked With
Ted Bouton
December 28, 2017
Phone call lasted less than 30 seconds. I just called a few minutes ago to inquire about what it would approximately cost to repair some traction noise that I keep hearing from my Chevy Taho I just called a few minutes ago to inquire about what it would approximately cost to repair some traction noise that I keep hearing from my Chevy Tahoe that I bought from you guys in 2010. The call lasted less than 30 seconds, you could tell that there was no interest in giving me the information I needed. I live in Frederick and there is a Chevy dealership around the corner but I called your dealership for a reason. Let me look somewhere else....I wish my call went to Dina More
by Amani@1019
Employees Worked With
Dustin Craver
December 13, 2017
Minor Body work I went in for the body shop. Got the estimate and even though it was higher than the Other body shop I used in the past, I thought who better fix a C I went in for the body shop. Got the estimate and even though it was higher than the Other body shop I used in the past, I thought who better fix a Chevy than the dealer...well I was very wrong. It took them a week to complete the work which was a very minor scratch on the bumper but when I got the car back it was worse than when I took it in. They matched the wrong color so now my car has two different colors, I am sick over this, as they will not admit wrong doing on the wrong paint color. There is sloppy work with the bumper and a big bump in the right side of the bumper. Never again. I am hoping they will do the right thing and correct the problem. More
by Raoul
Employees Worked With
Matt Prieto
November 28, 2017
She's very responsive Dina is very customer service oriented and very very responsive to her customer needs. Such a pleasure to work with her and I trust her with my car. Dina is very customer service oriented and very very responsive to her customer needs. Such a pleasure to work with her and I trust her with my car. If I need to speak with her and she's not available she always returns my call and always explains so I'll understand what's going on with my vehicle. I always dealt with Ricky and when he left I freaked, but then I turned my vehicle over to Dina's capable hands and have not regretted. More
by Anna-Marie Buchner
Employees Worked With
November 08, 2017
Pretty Good So Far I just bought a 2018 Chevy Equinox 2.0 Turbo, back in July, and I love it. I’m a guy who loves his bells and whistles, so as far as available features I just bought a 2018 Chevy Equinox 2.0 Turbo, back in July, and I love it. I’m a guy who loves his bells and whistles, so as far as available features go, it’s pretty loaded. Had some scheduled maintenance done and a tire plugged. Everyone is very nice, and they even remember my name. Too early to give five stars, but we’ll probably get there soon. More
by Kevlar009
Employees Worked With
Other Employees :
The guy who changed my oil. Super nice, and helped me look for my wheel lock key. , Joe Guzman, JJ Parada
November 04, 2017
My expectations were exceeded. Trust is important when you own your 1st Corvette/ I trust Criswell with the beast Service Rep ever; Dina to solve any issue my Corvette may encounter Trust is important when you own your 1st Corvette/ I trust Criswell with the beast Service Rep ever; Dina to solve any issue my Corvette may encounter. More
by Shaka
Employees Worked With
October 28, 2017
Went in for general question and seek pricing. I Took my car in for a check up and I had general questions. JJ was amazing, and he was very knowledgeable. He was able to answered all my questions! I Took my car in for a check up and I had general questions. JJ was amazing, and he was very knowledgeable. He was able to answered all my questions! He was able to top off my tire pressure and gave the best advised about services I needed. I will defenatly return. I recommend 100% !!! More
by Nataly Mariona
Employees Worked With
JJ Parada
October 23, 2017
Bad Service Took my Jeep in there the first time because my mechanic noticed my rear axle leaking. I took my jeep in to have the axle looked at since it was stil Took my Jeep in there the first time because my mechanic noticed my rear axle leaking. I took my jeep in to have the axle looked at since it was still under warranty. When I came back the next day to pick it up they told me they fixed it plus found another defective part. When I went to pull out the oil light came on. I immediately turned around to tell them they forgot to put oil in my car. They assumed I meant the change oil sensor not the oil level. By the time they realized it they made it seem like it wasn't a big deal my engine could of locked up. The owner or GM called me back days later after I filled out the survey telling me it was one of their most experienced Mechanics and apologized. He said I could get a free oil change. I was not coming back to have an oil change done by people whos most experienced mechanic doesn't put oil in a truck. The next oil change I got my mechanic said they never fixed my axle. So I call them to tell them I needed this resolved immediately and while I had it in I needed a safety recall done. They confirmed they had the recall part in so I could drop it. I dropped it off only to get a call hours later saying they didn't have the safety part. The voicemail said it would come in the morning and be put on. It said only to call back if I had questions. I go to pick it up the next day at noon only to be told yeah the recall part is in but your axle wont be fixed until tomorrow night. When I told them I was taking my car because I had to be at work they had already had my car for a day and a half. They laughed it off then told me they could get me a rental car with no apology of why they didnt call me back to say it wasnt going to be finished. I go to pick my car up two days later and return the rental car just for the girl at the front desk to tell me I owe $1200. I told her it was all warranty work and I show her that I just had a free rental car. I said why would they of given me a free rental car if it was not covered. She makes me sit there for 10 minutes then leaves. She comes back says I need to wait for someone to come confirm it. I wait 5 more minutes and as she sees me getting upset she says well you can go talk to the person you have been dealing with. So I take it upon myself to walk out to talk to the guy I had been dealing with. He says it was a clerical mistake and starts laughing it off asking how mad I must of been when I thought I was going to be charged. Then he cannot figure out how to change it to warranty to zero out the bill. He tells me he had to rig it to show 0.00 and that his warranty clerk would be mad at him. I take it back to the girl and she tries to tell me it wasn't right in the system. I said it is not my problem and that if she didn't believe it was warranty she could ask him as if I should be to blame that the employee cannot figure out how to bill it to warranty. I am a patient person but every part of the process both times I have taken my vehicle here I have had issues. More
by Charles Ronald Spoonire
Employees Worked With
Grant Barmby
October 09, 2017
Competent, Courteous Service From easy online scheduling, to prompt service with an accurate estimate of the time required, to the courteous staff, the Criswell team was first rat From easy online scheduling, to prompt service with an accurate estimate of the time required, to the courteous staff, the Criswell team was first rate. More
by Neil B
Employees Worked With
October 04, 2017
Dina Bartolomeo - Service Manager Dina Bartolomeo handled all of my needs and coordinated activities between several different units to ensure I got in and out quickly while ensuring p Dina Bartolomeo handled all of my needs and coordinated activities between several different units to ensure I got in and out quickly while ensuring perfect workmanship. Jim Flynn More
by JamesFlynn258
Employees Worked With
