Criswell Chevrolet - Service Center

Malcolm is one of the worst service people I ever dealt with in my life he held my car for a week for a tire sensor and a key fob. Anytime they keep your car for longer than eight hours. They're supposed with in my life he held my car for a week for a tire sensor and a key fob. Anytime they keep your car for longer than eight hours. They're supposed to give you a loaner. He kept my car for a week and call me every other day with an excuse, but would not give me a loaner car . I paid for a warranty to cover a loaner and most repairs. Since this was the second time they had to fix my tire sensor I already knew it was covered, but Malcolm refuse to give me my car without paying him $300 for the service and also it's been over a month and I still have no key fob. Another service rider had took over for him and honored the warranty. I paid $3500 for I feel as though I should be compensated for the week. I had no car also the month that I've been without a fob. Believe me if I could give them less than one star I would. More

Malcohm in the service department was very helpful, very exceptional customer service. He took the time and explained the service thoroughly and I understood everything. exceptional customer service. He took the time and explained the service thoroughly and I understood everything. More

EEXCEPTIONAL EXCEPTIONAL DEALERSHIP HIGHLY RECOMMENDED EXCEPTIONAL EXCEPTIONAL CAN NOT SAY ENOUGH GOOD THINGS ABOUT THEM EXCEPTIONAL EXCEPTIONAL CAN NOT SAY ENOUGH GOOD THINGS ABOUT THEM More

I went to Criswell Chevrolet about two weeks ago to have my oil changed and a cabin filter replaced on my 2020 Corvette Stingray. I purchased this car at Criswell Chevrolet and have had consistently o have my oil changed and a cabin filter replaced on my 2020 Corvette Stingray. I purchased this car at Criswell Chevrolet and have had consistently outstanding support from their staff. My on my most recent visit, I was promptly scheduled by my excellent Service Advisor, Dina B., and upon arriving was courteously greeted by her and provided an estimated time for my car to be returned. The car was returned to me right on time (if not a little bit early) with all services performed as requested. While I was waiting for my car, I was able to enjoy a cup of coffee and sit comfortably in the well appointed waiting room with full Internet connectivity. Conveniently, while I waited, I was also able to chat for a few minutes with my Corvette salesperson and nationally recognized Corvette expert and leading salesman, Mike Furman - which is always a pleasure. It is difficult for me to overstate how comforting it is to have a staff which clearly seems dedicated to supporting their customers as well as possible at all times. I would not hesitate to recommend the Criswell team to anyone interested in purchasing a car or truck. I fully expect my next vehicle to be purchased there even though I travel to Gaithersburg, Maryland from Northern Virginia. More

Stay Clear Not the same as the old Criswell Chevrolet. Poor Service Indeed . Become a Jiffy Lube Poor Service Indeed . Become a Jiffy Lube More

My car was serviced properly and in a timely manner. The service employee was knowledgeable and courteous. The service employee was knowledgeable and courteous. More

Kyle was a paragon of service. I really appreciated Kyle's courteousness, attentiveness, and attention to detail. I look forward to having Kyle as a service consultant. I look f I really appreciated Kyle's courteousness, attentiveness, and attention to detail. I look forward to having Kyle as a service consultant. I look forward to working with him in the future. More

The manager was rude. He is not even cute. When you do not look nothing, you better be nice. He is not even cute. When you do not look nothing, you better be nice. More

Customer service was wonderful! Service representative listened and explained things when I didn’t understand. Will be sure to come back. Service representative listened and explained things when I didn’t understand. Will be sure to come back. More

Service advisor and more importantly the service technician were able to isolate and diagnose the AC electronic control module on my 12 year old GMC Acadia. technician were able to isolate and diagnose the AC electronic control module on my 12 year old GMC Acadia. More