Criswell Chevrolet of Thurmont - Service Center

Disappointed with no service I made (@ 7:30 AM) and received email confirmation for an online service appointment for 9 AM on 1/2/17. It was for an oil and filter change, and a t I made (@ 7:30 AM) and received email confirmation for an online service appointment for 9 AM on 1/2/17. It was for an oil and filter change, and a tire rotation on my 2013 Equinox. Arrived at 8:45 AM. Jason Hallen opened the garage door and let me in. Asked how he could help me today. He was cordial. I told him I made the appointment for the oil change and tire rotation. He asked if I had made the appointment the prior day, and I told him it was made that morning. Since I was not a previous customer, (already in their system) he told me he could not "do anything today" because their "computers were down". He said he couldn't even fill out a service order. He asked me if I could come back later, and maybe the computers would be up. I told him maybe. I rode around a little, became annoyed after thinking about my time being wasted, so did not go back. The service bay was empty. In fact, the online schedule showed no other appointments, and all day open. I was the only customer, with my Equinox, in there. The only other people in the service garage were a young lady, and two other persons behind the particle board "office". The young lady did smile at me. Suggestions: 1) Take out a pen and paper and write my information down. VIN, Name and address (from my license if you don't trust me), and service items requested. 2) Do the oil change and tire rotation. I would have perused the gazillion dollar inventory on the lot. There are many beautiful Corvettes sitting right out front, and I intend to buy a new Silverado this spring 2017!! 3) Tally up the cost on paper, add in the 6% tax. Use an adding machine, or a smart phone calculator if required. 4) I could, and would have paid in cash!!! 4) Offer me a free coffee at Dunkin Donuts across the street, for my inconvenience. Heck, I would have bought everyone in the service bay their beverage of choice, as it was a nasty raining morning. My intention yesterday morning was to patronize the new Criswell Chevy dealership in Thurmont, since I live in Emmitsburg, only 6 miles away. I have always had my service done at the Frederick Fitzgearld dealership with excellent results, but did not feel like driving the 35 minutes to them yesterday. The service department at this Crisswell dealership is a victim of technology. It seems the younger generation (I am 58) doesn't know how to function without it. Maybe if they were trained better on manual operations, they will survive. Currently, they are not going to make many return customers given the way I was "let go" out the door. I guess I will stay with Fitzgearld, or maybe even try Renn-Kirby in Gettysburg, or Wantz in Taneytown. Oh, BTW, Nice "gigormous" fan in the service bay!! More